Medical Receptionist

Conviva Senior Primary Care is a dedicated healthcare provider specializing in proactive and preventive care for seniors. As a part of Humana's Primary Care Organization, which encompasses CenterWell Senior Primary Care, Conviva delivers innovative, value-based healthcare that focuses on the best care for patients when they need it most, while also managing costs effectively. Their comprehensive approach addresses not only the physical health needs but also tackles the social, emotional, behavioral, and financial aspects that can significantly influence the overall well-being of their patients. This holistic method reflects Conviva's commitment to enhancing the quality of life for seniors by providing wellness visits, physical exams, chronic condition management, screenings, and treatment for minor injuries, among other services.

CenterWell, a Humana company, stands as a prominent healthcare services entity dedicated to creating integrated and distinct experiences that prioritize patients at the core of every decision and action. Known for being the largest provider of senior-focused primary care, as well as a key player in home healthcare, hospice, specialty, and retail pharmacy services, CenterWell emphasizes whole health. Their services are designed to be accessible, comprehensive, and highly personalized, focusing on physical, emotional, and social wellness. CenterWell's connection with Humana Inc. ensures strong backing from a reputable healthcare leader, emphasizing quality, accessibility, and patient-centered care.

The receptionist role at Conviva Senior Primary Care presents an exceptional opportunity to become the welcoming face of this caring healthcare community. This position is based onsite at their facility located in Port Saint Lucie, Florida. The receptionist ensures every patient feels valued from the moment they arrive, playing a critical role in maintaining a compassionate and efficient environment. Reporting directly to the Manager of Clinic/Center Administration, the receptionist will manage front desk operations, support clinical staff, and serve as a vital communication link between patients and healthcare providers.

This full-time position operates Monday through Friday, 8:00 AM to 5:00 PM, requiring dedication to a 40-hour workweek. The role is patient-facing and part of the facility's Tuberculosis (TB) screening program, necessitating TB screening upon hire. Salary ranges from $38,000 to $45,800 annually, with eligibility for a bonus incentive plan based on individual and company performance. The role demands strong interpersonal skills, multitasking ability, and a positive, empathetic attitude, making it ideal for candidates who thrive in dynamic healthcare settings and are passionate about making a tangible difference in patient experiences.

The receptionist will greet patients and visitors warmly in person and on the phone, manage patient scheduling and confirmations, maintain accurate patient records using EMR and CRM systems, and assist with account updates and copay collections. Additional responsibilities include handling inquiries, maintaining the reception area, supporting supply and inventory management, and coordinating couriers. With a focus on professionalism and compassion, this role is central to achieving Conviva's mission of providing top-notch primary care to seniors, ensuring a seamless and supportive healthcare journey from the first point of contact.