Medical Receptionist

Fort Myers, FL, USA|Onsite

Job Overview

Compensation

Hourly

Range $14.30 - $20.42

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee assistance program

Career development opportunities

Bonuses

Job Description

ChenMed is a pioneering healthcare organization dedicated to transforming healthcare for seniors across America. As a family-owned and physician-led company, ChenMed stands out in the healthcare industry by focusing on personalized and patient-centered care. We believe in changing lives every day, not only for our patients but also for our dedicated team members. Our innovative and entrepreneurial spirit drives our rapid expansion, and we seek exceptional individuals who are ambitious, kind, and eager to make a meaningful impact in the community. ChenMed's mission centers on rescuing seniors from inadequate healthcare by providing superior services and fostering long-lasting relationships built on trust and respect.

We are currently seeking a Care Facilitator to join our dynamic team. This vital role acts as one of the first points of contact for patients entering the ChenMed family. As a Care Facilitator, you will serve as a patient advocate responsible for delivering exceptional customer service and ensuring smooth operational flow within our medical clinics. Your responsibilities will include greeting patients, managing check-ins and check-outs, scheduling appointments, and supporting various administrative functions. Success in this position requires a strong commitment to superior service, attention to detail, and the ability to connect with patients warmly and professionally.

The role demands proficiency in medical office procedures, familiarity with electronic medical records (EMR), and the capability to handle sensitive patient information with the utmost confidentiality. Among other duties, Care Facilitators coordinate patient schedules to optimize clinical care, verify insurance details, assist with referrals, and contribute to health outcome metrics such as HEDIS reporting. Candidates should possess excellent interpersonal and communication skills, be comfortable using technology including Microsoft Office Suite, and be flexible to work various shifts, including evenings, weekends, or holidays when necessary.

This position offers a competitive hourly wage ranging from $14.30 to $20.42, with final compensation determined by factors such as education, experience, and location. Additionally, eligible employees may receive bonuses or commissions. ChenMed prioritizes employee well-being by offering comprehensive benefits and opportunities for career development and advancement. Joining ChenMed means becoming part of a compassionate team committed to excellent healthcare delivery and community transformation. If you aspire to join an innovative, supportive work environment that values your skills and dedication, this opportunity as a Care Facilitator is ideal for you.

Job Requirements

High school diploma or equivalent education required
minimum of 1 year work experience in a medical clinic or similar environment required
graduation from a nationally accredited medical assistant program preferred
BLS for Healthcare Providers preferred
exceptional customer service skills
working knowledge of medical insurance and/or electronic medical record EMR systems
proficient in Microsoft Office Suite
ability to communicate professionally and courteously
detail-oriented
strong verbal and written communication skills
strong listening skills
positive and professional attitude
ability to travel locally and regionally up to 10% of the time
flexibility to work evenings, weekends and holidays
spoken and written fluency in English

Job Qualifications

High school diploma or equivalent education required
graduation from a nationally accredited medical assistant program preferred
minimum of 1 year work experience in a medical clinic or similar environment required
BLS for Healthcare Providers preferred
exceptional customer service skills and passion for serving others
working knowledge of medical insurance and/or knowledge of electronic medical record EMR systems
skilled in operating phones, personal computers, software and other basic IT systems
ability to communicate with employees, patients and other individuals in a professional and courteous manner
detail-oriented to ensure accuracy of reports and data
outstanding verbal and written communication skills
demonstrated strong listening skills
positive and professional attitude
proficient in Microsoft Office Suite products including Excel, Word and Outlook
ability and willingness to travel locally and regionally up to 10% of the time
spoken and written fluency in English
flexible to work evenings, weekends and/or holidays as needed

Job Duties

Interacts appropriately with patients and records information while greeting, checking-in, checking-out or scheduling appointments for patients
conducts lobby checks to ensure organization and cleanliness
serves as the gatekeeper for PCP and specialists schedules including ensuring top 40 patients are scheduled every 13 days
utilizes computer equipment and programs to add new patient information, prints out relevant forms for processing, schedules appointments, responds to emails and generates new patient packets
ensures patient contact and emergency contact information is accurately documented in the system
conducts "love" calls, mails birthday and greeting cards to patients commemorating special events
answers telephones, takes detailed and accurate messages, and ensures messages are directed to the appropriate individual
clearly communicates information about ChenMed clinical personnel to patients and other individuals
verifies patient insurance via phone or website and collects necessary copays for services
assists with scheduling follow-up and in-house specialist referral appointments when necessary
escorts patients to exam rooms and ensures their comfort and well-being prior to leaving
acts as HEDIS champion for the PCP by providing visibility of HEDIS needs for scheduled patients
reports on hospitalizations including HITS census and ENS Ping
presents patients with customer service survey during check out and escalates if needed for immediate service recovery
participates in daily and weekly huddles to provide details on patients
regulates and monitors aspects of transportation including drivers lists, medication deliveries, grocery deliveries, and scheduling Uber/Lyft rides for patients
maintains the confidentiality of patients' personal information and medical records
reviews patients' personal and appointment information for completeness and accuracy
transmits correspondence by mail, email or fax
performs other duties as assigned and modified at manager's discretion