Medical Receptionist

American Family Care (AFC) is one of the largest primary and urgent care providers in the United States, offering accessible healthcare services seven days a week on a walk-in basis. AFC has established itself as a leader in urgent care, occupational medicine, and workers' compensation treatment with over 250 clinics nationwide. Each center is equipped with state-of-the-art technology, including onsite labs and in-house x-ray capabilities, ensuring comprehensive and efficient care for patients. AFC is committed to delivering patient-centric and convenient healthcare, reflected in their mission to provide high-quality services in a kind and caring environment while respecting the rights of all patients.

The role of Patient Service Representative at AFC plays a critical part in maintaining smooth clinic operations and ensuring a positive patient experience. This position is often based at a franchised AFC location, which means specific job duties, employment policies, and benefits may vary according to the franchise. The fundamental responsibilities, however, revolve around managing patient flow, accurately checking patients in and out, verifying insurance details, collecting payments, and maintaining patient records meticulously.

Patient Service Representatives serve as the first point of contact for patients, greeting them warmly, facilitating the completion of necessary paperwork, and assisting with follow-ups and medical documentation. Accuracy and attention to detail are essential, especially when registering patients and verifying insurance information to avoid delays or errors. Representatives also handle daily financial responsibilities, like balancing payment receipts and cash control procedures, ensuring accountability and security of financial assets.

Beyond administrative tasks, the job emphasizes delivering excellent customer service, supporting patients through their healthcare journey and fostering a welcoming and professional clinic environment. The position requires good communication skills, the ability to multitask, and proficiency with basic computer applications such as Microsoft Office. Previous medical clerical experience is preferred but not mandatory, and a positive, well-groomed appearance along with clear phone manners are important traits.

At AFC, employees benefit from a supportive work environment offering competitive salaries, paid time off, flexible scheduling, and comprehensive insurance plans including vision and dental coverage. New team members receive training and development opportunities to grow their skills within this fast-growing healthcare company. By joining AFC, individuals have the chance to be part of a mission-driven organization dedicated to making a difference in patients' lives while advancing their careers in healthcare. The company prides itself on being an equal opportunity employer and fostering an inclusive work culture.