Medical Receptionist

ProHealth Physicians is a well-established healthcare provider dedicated to improving the health and well-being of patients within the communities it serves. Specializing in a range of medical services, ProHealth Physicians offers high-quality care through various specialties. As part of the larger UnitedHealth Group family, it benefits from a strong foundation of resources, expertise, and progressive healthcare practices aimed at delivering excellent patient outcomes and satisfaction. The organization values a patient-first approach and strives to maintain a friendly, responsive, and professional environment for both patients and staff. Their Pediatrics department focuses on providing compassionate, comprehensive care for children, supporting families with attentive and skilled medical services in a welcoming setting.

This full-time Medical Receptionist position at ProHealth Physicians is an integral role within their Pediatrics team, located at 1062 Barnes Rd Ste 102 in Wallingford, CT. Working 40 hours per week, Monday through Friday with rotating Saturdays, the Medical Receptionist serves as the first point of contact for patients and families, embodying a warm and knowledgeable presence. The role involves managing patient check-in and check-out processes efficiently, scheduling appointments according to standard protocols, and handling telephone inquiries with professionalism and accuracy. Using an electronic health record (EHR) system routinely, the receptionist ensures all patient information is accurately documented and maintained confidentially. This position may also involve occasional floating between local ProHealth practices to provide coverage as needed, reflecting a flexible and adaptable work environment.

The work hours require an eight-hour shift within business hours of 7:30 am to 6:00 pm, with one closing day per week and rotating Saturday shifts from 8:00 am to 1:30 pm. This schedule supports consistent patient access to services while balancing staff needs. The Medical Receptionist is responsible for supporting the Pediatrics care team by managing administrative workflows such as in-basket pools, scanning documents into EHR systems, collecting copayments, and ensuring patients’ rights by safeguarding medical, personal, and financial information. This comprehensive role demands strong interpersonal skills, attention to detail, and a commitment to upholding ProHealth Physicians' standards of excellence.

UnitedHealth Group, the parent company, offers competitive compensation, with hourly pay ranging from $16.15 to $28.80 based on several factors including local labor markets and experience. The employment package includes extensive benefits such as paid time off starting immediately, medical, dental, and vision insurance, life and disability coverage, a 401(k) savings plan, employee stock purchase plan, education reimbursement, and other voluntary benefits including pet and legal insurance. Employees are supported through programs like an employee assistance initiative and referral bonuses. UnitedHealth Group emphasizes career development and recognizes performance achievements, fostering a motivating and rewarding workplace culture.

Ideal candidates for this position will have at least one year of medical receptionist experience and intermediate proficiency in Microsoft Office, alongside reliable transportation and a valid U.S. driver’s license. Preferred qualifications include prior experience in a healthcare setting and familiarity with electronic health records. The company is committed to diversity and equal opportunity employment, ensuring all qualified applicants receive consideration without discrimination. ProHealth Physicians and UnitedHealth Group uphold a drug-free workplace policy, requiring prospective employees to pass a drug test prior to commencing work.

Overall, joining ProHealth Physicians as a Medical Receptionist means becoming a vital part of a dedicated pediatric care team within a leading national healthcare network. This role offers an excellent opportunity for individuals passionate about patient service, healthcare administration, and professional growth in a dynamic, supportive environment.