Medical Receptionist

Fort Myers, FL, USA|

Job Overview

Benefits

Generous Paid Time Off

9 Paid Holidays

Excellent Health Benefits

company paid pension

multiple bonuses

Job Description

Our client is a well-established provider of patient care services specializing in Behavioral Health Services. Known for their commitment to stability and quality, this company offers a supportive and respectful work environment dedicated to improving the mental and emotional well-being of patients. With a strong reputation in the healthcare community, they deliver comprehensive care that addresses the unique challenges of behavioral health, fostering better outcomes for individuals seeking support. This company values dependable and dedicated professionals who uphold a respectful, ethical approach in their daily work, contributing to a mission that prioritizes patient-centered care and community health improvement.

The position available is for a Medical Receptionist within their Behavioral Health Services department. This role is critical to the smooth operation of the facility as it serves as the first point of contact for visitors and patients. The receptionist is responsible for greeting visitors, ascertaining their needs, directing them appropriately, and supporting various administrative functions related to patient appointments and communications. The position demands excellent organizational skills, clear and courteous communication abilities, and proficiency with medical software systems such as Medical Manager and electronic health record systems.

Employment with this company offers outstanding compensation highlighted by generous paid time off, nine paid holidays annually, and excellent health benefits, including a company-paid pension plan and multiple performance bonuses. This full-time role allows a dependable, motivated individual the opportunity to contribute meaningfully to patient care services within a collaborative team environment. The receptionist will also adhere strictly to the Corporate Compliance program, ensuring ethical conduct and regulation compliance are maintained at all times.

In this position, the individual will manage a range of duties including appointment scheduling, answering telephones, documenting patient visits, and managing no-show records accurately. The role also involves direct interaction with patients who may present with urgent or complex medical concerns, requiring immediate referral to medical triage teams. Bilingual English/Spanish skills are preferred to better serve the diverse patient population. Candidates should be capable of multitasking in a fast-paced healthcare setting while maintaining professionalism, empathy, and efficiency. This role also includes opportunity for additional responsibilities such as translation, reflecting the dynamic demands of the reception area.

This is an excellent opportunity for someone with prior medical receptionist experience or those seeking to expand their career in healthcare administration within a behavioral health context. Ideal candidates will have the ability to perform basic computer operations, demonstrate strong typing skills, and possess solid organizational and interpersonal abilities. Joining this organization allows you to become part of a dedicated team working towards improving community health outcomes through compassionate and effective patient interactions and administrative support.

Job Requirements

High school diploma, GED or equivalent training and experience
Prior medical receptionist experience preferred
Ability to perform multiple tasks
Basic math and computer skills
Bilingual English/Spanish preferred
Pleasant phone manners and professional appearance
Excellent customer service skills
Good organizational skills
Ability to manage multiple tasks simultaneously
Computer literate, with good typing skills
Working knowledge of medical records and electronic health record system

Job Qualifications

High School Diploma, GED or equivalent training and experience
Prior medical receptionist experience preferred
Ability to perform multiple tasks
Basic math and computer skills
Bilingual English/Spanish preferred
Pleasant phone manners and professional appearance
Excellent customer service skills
Good organizational skills
Ability to manage multiple tasks simultaneously
Interpersonal skills and ability to work cooperatively with multi-disciplinary and multi-cultural staff
Computer literate, with good typing skills, 35 WPM
Working knowledge of medical records and electronic health record system

Job Duties

Greets visitors and patients, determines their needs, checks appointments and directs the person accordingly
Answers questions and provides information directly to person or on telephone, based on knowledge of Center, department, policies, procedures and regulations
Secures all necessary information and documents including sign-in sheets, obtaining medical chart, encounter form, etc
Answers telephone calls using proper protocol
reschedules patients' appointments, notifies patients of any changes in appointments
Properly records No Shows and updates scheduler system information, immediately refers any Walk-In patients to medical triage if they present with severe or unusual symptoms or complaints
Assures all communications and transactions with patients and visitors are conducted in a mature, calm, sensitive and respectful manner
Performs additional duties, such as translation, as may be required
Proficient in Medical Manager, including patient registration, updating insurance and procedure entry
May be asked to function in this capacity as staffing needs dictate
Verification of and authorization by insurance
Utilizes electronic health record system to enter, retrieve and document patient information, clinical tasks, communications, and physician orders accurately and efficiently
Other duties as required