Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $17.98 - $32.12
Work Schedule
Standard Hours
Benefits
Paid Time Off
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
short-term disability
long-term disability
401(k) savings plan
Employee stock purchase plan
Education Reimbursement
Employee Discounts
Employee assistance program
Employee Referral Bonus Program
voluntary benefits
Job Description
Optum is a global health services organization focused on improving the health care system through technology and innovation. As a part of UnitedHealth Group, Optum delivers care management, pharmacy benefits, data analytics, and health resources that empower millions of people to live healthier lives. With a commitment to caring, connecting, and growing together, Optum prioritizes inclusion, professional development, and comprehensive benefits for its employees. The company’s culture fosters teamwork, innovation, and a shared dedication to improving patient outcomes around the world.
Within the Optum family of businesses is Atrius Health, a prominent multi-specialty group practice in eastern Massachusetts. Serving communities across 28 locations, Atrius Health emphasizes a value-based care approach, collaborating with hospitals, nursing facilities, and rehabilitation centers to provide coordinated care for adult and pediatric patients. The organization champions patient-centered care, focusing on building trust, understanding, and shared decision-making with every patient. Employees at Atrius Health enjoy a dynamic healthcare environment where they contribute to transforming care delivery and improving lives.
This position is for an advanced Practice Support Assistant, a pivotal role within the medical team that balances clinical support with administrative functions. Working with a high level of autonomy and expertise, the Practice Support Assistant is essential in maintaining smooth operations within their department. Responsibilities include managing complex scheduling tasks, supporting patient-clinician relationships, and overseeing administrative duties such as verifying patient information, handling referrals, and completing prior authorizations. The role requires excellent customer service skills to resolve escalated issues and enhance patient satisfaction. Support assistants also serve as mentors and role models for peers, participate in quality improvement initiatives, and assist with staff onboarding and training.
The typical work schedule is Monday through Friday from 8:00 a.m. to 4:30 p.m., with the position located at 21 Bristol Drive, South Easton, MA. Compensation ranges from $17.98 to $32.12 per hour based on experience and other factors. Optum offers a comprehensive benefits package that includes paid time off, medical and dental insurance, retirement plans, employee discounts, educational reimbursement, and more. This role is an excellent opportunity for those who want to join a forward-thinking healthcare leader that values equity, diversity, and professional growth while making a meaningful impact on the health system and the communities served.
Within the Optum family of businesses is Atrius Health, a prominent multi-specialty group practice in eastern Massachusetts. Serving communities across 28 locations, Atrius Health emphasizes a value-based care approach, collaborating with hospitals, nursing facilities, and rehabilitation centers to provide coordinated care for adult and pediatric patients. The organization champions patient-centered care, focusing on building trust, understanding, and shared decision-making with every patient. Employees at Atrius Health enjoy a dynamic healthcare environment where they contribute to transforming care delivery and improving lives.
This position is for an advanced Practice Support Assistant, a pivotal role within the medical team that balances clinical support with administrative functions. Working with a high level of autonomy and expertise, the Practice Support Assistant is essential in maintaining smooth operations within their department. Responsibilities include managing complex scheduling tasks, supporting patient-clinician relationships, and overseeing administrative duties such as verifying patient information, handling referrals, and completing prior authorizations. The role requires excellent customer service skills to resolve escalated issues and enhance patient satisfaction. Support assistants also serve as mentors and role models for peers, participate in quality improvement initiatives, and assist with staff onboarding and training.
The typical work schedule is Monday through Friday from 8:00 a.m. to 4:30 p.m., with the position located at 21 Bristol Drive, South Easton, MA. Compensation ranges from $17.98 to $32.12 per hour based on experience and other factors. Optum offers a comprehensive benefits package that includes paid time off, medical and dental insurance, retirement plans, employee discounts, educational reimbursement, and more. This role is an excellent opportunity for those who want to join a forward-thinking healthcare leader that values equity, diversity, and professional growth while making a meaningful impact on the health system and the communities served.
Job Requirements
- high school diploma or ged
- minimum 1 year of customer service or healthcare experience
- access to reliable transportation and valid us driver's license
Job Qualifications
- high school diploma or ged
- 1 year of customer service or healthcare experience
- associate's degree in medical office administration program preferred
- proficiency in microsoft office, scheduling software, and electronic medical records such as epic or equivalent
- strong problem solving and complex patient management skills preferred
Job Duties
- serve as a role model and mentor for support staff
- assist with onboarding and training
- manage complex scheduling tasks including appointment booking and patient outreach
- ensure accurate data collection and reporting
- handle follow-up activities and referral tracking
- deliver exceptional customer service and resolve escalated issues
- oversee waiting room operations and assist with check-in/check-out processes
- complete and process forms such as prior authorizations and prescription renewals
- collaborate with supervisors on coverage and workflow
- lead team huddles as needed
- participate in quality improvement initiatives and special projects
Job Criteria
Experience
No experience required
Job Location
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