Medical Receptionist

Ypsilanti, MI, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Professional Development

Employee assistance program

flexible scheduling

Job Description

IHA (Inland Health Alliance) is a reputable healthcare provider committed to delivering exceptional medical services to diverse patient populations. As part of the larger Trinity Health system, IHA embodies a mission centered on compassionate care, service excellence, and continuous improvement. The organization provides a comprehensive range of outpatient and specialty care services tailored to meet the unique needs of each patient. The work environment emphasizes collaboration, respect, cultural sensitivity, and adherence to healthcare best practices, ensuring both patient and staff satisfaction and safety. This full-time position is based at Workplace Health and offers a structured 40-hour workweek, making it ideal for individuals seeking a stable and rewarding career in medical administration and patient service.

The role of Medical Receptionist at IHA Workplace Health serves as the initial touchpoint for patients and visitors, ensuring a welcoming and professional atmosphere while facilitating efficient operational workflows. Medical Receptionists act as intermediaries between patients and medical staff, streamlining patient intake, appointment scheduling, insurance verification, and billing communications. They are tasked with greeting and assisting patients, managing patient registration and insurance paperwork, processing payments, and maintaining electronic and paper medical records. The successful candidate will also uphold strict confidentiality in compliance with HIPAA guidelines and IHA policies. Individuals may also have opportunities to specialize by supporting refugee patient populations or participating in digital healthcare campaigns, enhancing their skillset and contributing to community health initiatives.

Medical Receptionists at IHA are expected to cultivate a positive, service-oriented environment that respects cultural differences and embraces new ideas. Staff members are encouraged to engage in ongoing professional development and collaborative teamwork to uphold the high standards set by both IHA and Trinity Health. The position demands excellent organizational skills, attention to detail, and the ability to prioritize effectively amid competing tasks. Proficiency with Windows-based computer systems and electronic medical records is essential, alongside the ability to communicate clearly and respectfully with diverse populations. Candidates passionate about patient care and administrative efficiency will find this role both challenging and fulfilling, as it plays a pivotal part in ensuring a smooth patient experience and supporting overall practice operations.

Job Requirements

High school diploma or GED or valid work permit for ages 15-17
1-2 years of experience in a medical or physician office or customer service environment preferred
understanding of verification of insurances
excellent written, verbal and face-to-face communication skills including proper phone etiquette
proficient in patient care procedures and organizational policies related to position responsibilities
service-oriented and responsive to customer needs
proficient in operating desktop and Windows-based systems including EMRs and Microsoft Office
ability to compute mathematical calculations
knowledge of medical terminology
ability to work cooperatively in a team environment
ability to effectively interact with diverse populations including staff, patients, family members, vendors, and couriers
ability to cross-train in various practice areas
good organizational and time management skills
ability to exercise sound judgment and problem-solving
ability to handle confidential patient and organizational information
ability to travel to other office sites and training locations
successful completion of competency-based program within introductory and training period.

Job Qualifications

High school diploma or GED or between the ages of 15-17 with a valid work permit from their high school
1-2 years of experience in a medical or physician office or customer service environment preferred
completed coursework in insurance, billing, medical practice education or seminars preferred but not required
proficient in Windows-based computer systems including electronic medical records, Microsoft Word, Excel, Outlook, and computer navigation
excellent written, verbal, and face-to-face communication skills
knowledge of patient care procedures and organizational policies related to the position
service-oriented with responsiveness to customer needs
good organizational and time management skills
ability to compute mathematical calculations
knowledge of medical terminology
ability to work collaboratively in a team-oriented environment with a professional and friendly demeanor
and ability to maintain strict patient and employee confidentiality in compliance with HIPAA guidelines.

Job Duties

Greets all individuals arriving at the office courteously and ensures that their needs are met
obtains necessary patient registration information, verifies patient insurance eligibility, prepares charts for visits, and notifies clinical staff of patient arrival
accurately completes patient forms, collects payment, and ensures that charges are posted to the billing system
retrieves and files electronic medical records and paper charts
answers telephone in accordance with telephone etiquette guidelines, taking and relaying messages
schedules and confirms appointments based on office protocols
assists with rescheduling clinics and contacts patients, communicates with leadership for approvals
sends out necessary new patient paperwork via MyChart or mail
manages the daily Work Queue
oversees daily payment and charge posting balancing
supports overdue report management and patient outreach
monitors and maintains neat work area and waiting room
supports other offices and attends meetings and training as assigned
performs other duties as required
provides intake and scheduling assistance for refugee patient populations
communicates with service coordinators and providers to ensure appointment adherence
responds timely to new patient referrals
coordinates translation services for non-English speaking patients
serves as primary contact for refugee patient-related staff
manages demographic data entry and reporting related to patient intake
supports digital campaigns by following up on applications and coordinating seminar sign-ups
and serves as backup to the Medical Reception team as needed.