Medical Receptionist

Montgomery, AL, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee wellness programs

Professional development opportunities

Flexible work schedules

Job Description

ArchWell Health is an innovative healthcare provider dedicated to enhancing the quality of life for senior members through compassionate, accessible, and community-focused care. As a company, we specialize in serving the senior population, with neighborhood clinics designed to offer a welcoming and comfortable setting where seniors can feel at home while receiving best-in-class medical attention. Our mission centers around delivering continuous and personalized care by professionals who truly care about the wellbeing of their members, their families, and the communities they serve. We strive to create a vibrant wellness-focused environment, fostering a sense of belonging and respect for every individual who walks through our doors. ArchWell Health is committed to creating seamless experiences that promote health, independence, and dignity for seniors.

The Care Navigator position at ArchWell Health plays a pivotal role in shaping the first impression and ongoing experience of our senior members and their families. This role is centered on providing exceptional customer service, ensuring members feel safe, respected, and valued from their arrival to their departure. The Care Navigator guides members through a smooth and straightforward check-in process, assists with scheduling appointments, and coordinates referrals for our multidisciplinary care team. The ideal candidate will have a strong passion for senior care, excellent interpersonal skills, and a readiness to go the extra mile in delivering an outstanding member experience. This role requires working closely with a diverse set of people, including members, their families, providers, insurance carriers, and community partners, all within a dynamic clinic environment. Proficiency in electronic medical records and administrative tasks is also essential to meet the growing needs of our members efficiently and professionally. At ArchWell Health, we believe in nurturing an inclusive workplace where every team member’s efforts contribute directly to improving the health outcomes and daily lives of seniors in our communities.

Job Requirements

Associates degree preferred, or equivalent experience
minimum of one year of work experience in a clinical setting, or similar
experience working with EMR systems a plus
excellent customer service skills
passion for senior care
ability to work effectively with diverse populations including staff, providers, members, family members, insurance carriers, vendors, and the public
working knowledge of medical terminology, insurance, and/or electronic medical record systems
high level of organization and attention to detail
strong written and verbal communication skills
proficient PC skills, including Microsoft Office Suite
ability to maintain professionalism and flexibility in a changing work environment
fluency in Spanish, or other languages spoken by our people in the communities we serve (where necessary)

Job Qualifications

Associates degree preferred, or equivalent experience
minimum of one year of work experience in a clinical setting, or similar
experience working with EMR systems a plus
excellent customer service skills
passion for senior care
ability to work effectively with diverse populations including staff, providers, members, family members, insurance carriers, vendors, and the public
working knowledge of medical terminology, insurance, and/or electronic medical record systems
high level of organization and attention to detail
strong written and verbal communication skills
proficient PC skills, including Microsoft Office Suite
ability to maintain professionalism and flexibility in a changing work environment
fluency in Spanish, or other languages spoken by our people in the communities we serve (where necessary)

Job Duties

Welcome members upon arrival and help them feel safe and at home, navigating them through a seamless and clear check-in process
update member information in the electronic medical records system
schedule appointments and coordinate referrals for a multi-disciplinary care team
assist members with filling out paperwork through electronic kiosks, as needed
request medical records and upload documentation to electronic medical records system
field questions from prospective and established members, as well as their adult children
manage phone line by answering incoming calls, taking detailed messages, and conveying pertinent details to the right individual
assist with center events, as needed