Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $16.15 - $28.80
Work Schedule
Standard Hours
Benefits
Paid Time Off
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
short-term disability
long-term disability
401(k) savings plan
Employee stock purchase plan
Education Reimbursement
Employee Discounts
Employee assistance program
Employee Referral Bonus Program
voluntary benefits
Job Description
ProHealth Physicians is a prominent part of the Optum family of businesses, dedicated to providing exceptional community-based healthcare. With a strong emphasis on teamwork, medical resources, and commitment to quality care, ProHealth Physicians supports sustainable health and well-being for the communities it serves. Their practice environment fosters growth, connection, and a culture of caring which is deeply embedded in their mission and values. As a leader in delivering comprehensive medical services, they continuously strive to offer patient-centered care, innovative approaches, and efficient medical operations. Their integration within Optum offers extensive support, ensuring access to advanced technology, resources, and a robust support structure that enhances both patient and employee experiences.
The Southington Internal Medicine practice, also part of the Optum network, is seeking a Medical Receptionist to join its dedicated team. This full-time position, with scheduled hours from Monday to Friday, 8:30 am to 5:00 pm, is essential in ensuring the smooth front office operations and excellent customer service that the practice is known for. The Medical Receptionist acts as the first point of contact for patients, greeting them warmly, managing the check-in process efficiently, and verifying all necessary information to streamline patient visits. This role is vital not only in supporting patients but also in assisting the care team to meet various financial, clinical, and service delivery goals.
The responsibilities include a broad range of administrative and clerical tasks such as verifying insurance eligibility, collecting co-payments, scheduling appointments, and managing communications between patients and clinicians using electronic health record systems. Attention to detail, organization, and a friendly disposition are critical to succeed in this role. The ability to adhere to Lean processes and support team collaboration ensures the delivery of high standards of care and a positive patient experience. ProHealth Physicians also places emphasis on training and flexibility, expecting the receptionist to potentially float between practices to meet operational needs.
UnitedHealth Group, the parent company, offers a comprehensive compensation package that includes a competitive hourly wage ranging from $16.15 to $28.80 depending on experience and qualifications. Employment benefits include paid time off starting from the first pay period, medical and dental plans, vision care, life insurance, disability coverage, 401(k) savings plans, education reimbursement, and employee assistance programs. The company's commitment to employee development is reflected through recognition programs, incentive plans, stock purchasing options, and voluntary benefits such as pet and legal insurance.
This Medical Receptionist role provides an opportunity to be part of a mission-driven organization focused on improving health outcomes and addressing health disparities. UnitedHealth Group fosters an inclusive environment where diversity is valued, and equal employment opportunity is practiced across all facets of work. Candidates can expect a professional environment where their contributions directly impact community health and receive ongoing support to grow their careers within a progressive organization. ProHealth Physicians invites individuals who are compassionate, detail oriented, and motivated to contribute to exceptional healthcare services to apply and grow with them.
The Southington Internal Medicine practice, also part of the Optum network, is seeking a Medical Receptionist to join its dedicated team. This full-time position, with scheduled hours from Monday to Friday, 8:30 am to 5:00 pm, is essential in ensuring the smooth front office operations and excellent customer service that the practice is known for. The Medical Receptionist acts as the first point of contact for patients, greeting them warmly, managing the check-in process efficiently, and verifying all necessary information to streamline patient visits. This role is vital not only in supporting patients but also in assisting the care team to meet various financial, clinical, and service delivery goals.
The responsibilities include a broad range of administrative and clerical tasks such as verifying insurance eligibility, collecting co-payments, scheduling appointments, and managing communications between patients and clinicians using electronic health record systems. Attention to detail, organization, and a friendly disposition are critical to succeed in this role. The ability to adhere to Lean processes and support team collaboration ensures the delivery of high standards of care and a positive patient experience. ProHealth Physicians also places emphasis on training and flexibility, expecting the receptionist to potentially float between practices to meet operational needs.
UnitedHealth Group, the parent company, offers a comprehensive compensation package that includes a competitive hourly wage ranging from $16.15 to $28.80 depending on experience and qualifications. Employment benefits include paid time off starting from the first pay period, medical and dental plans, vision care, life insurance, disability coverage, 401(k) savings plans, education reimbursement, and employee assistance programs. The company's commitment to employee development is reflected through recognition programs, incentive plans, stock purchasing options, and voluntary benefits such as pet and legal insurance.
This Medical Receptionist role provides an opportunity to be part of a mission-driven organization focused on improving health outcomes and addressing health disparities. UnitedHealth Group fosters an inclusive environment where diversity is valued, and equal employment opportunity is practiced across all facets of work. Candidates can expect a professional environment where their contributions directly impact community health and receive ongoing support to grow their careers within a progressive organization. ProHealth Physicians invites individuals who are compassionate, detail oriented, and motivated to contribute to exceptional healthcare services to apply and grow with them.
Job Requirements
- High school diploma or GED
- 1+ years receptionist experience
- intermediate computer proficiency with Microsoft Office
- ability to travel 10% to other practices
- flexible with work hours
Job Qualifications
- High school diploma or GED
- 1+ years of receptionist experience
- intermediate level of computer proficiency with Microsoft Office products
- ability to travel 10% of the time to other practices as needed
- ability to be flexible with work hours
- experience as a receptionist in a healthcare setting preferred
- experience working with an electronic health record preferred
- experience with incoming and outgoing calls preferred
Job Duties
- Greet patients and conduct check-in process
- collect or verify demographic information, including key demographic fields
- load or update insurance information as needed
- verify eligibility and flag appointment accordingly
- scan insurance card(s)
- collect co-payments and outstanding balances
- post payments received in practice management system and provide system-generated receipts
- acknowledge patients in PM
- schedule appointments using approved scheduling guidelines
- use call processing and other applicable functionality in the EHR to take messages and communicate with clinicians
- monitor daily reminder call logs
- conduct outreach to patients requiring appointments
- contact patients who no show or late cancelations for follow up appointments for chronic conditions or preventive care
- monitor administrative tasks in the EHR and respond timely
- scan appropriate patient records to the EHR record system
- ensure necessary documents and lab results are available in advance of patient visits
- close payment batch(es) at the end of each shift and balance batch(es) according to cash control procedures
- assist coworkers as needed to assure smooth office operation and delivery of excellent service through teamwork
- demonstrate respect for patients and staff by presenting a friendly, courteous manner at all times and maintaining patient confidentiality
- perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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