Medical Receptionist

Southington, CT, USA|Travel, Onsite

Job Overview

Employment Type

Full-time

Hourly

Compensation

Hourly

Range $16.15 - $28.80

Work Schedule

Standard Hours

Flexible

Benefits

Paid Time Off

Medical insurance

Dental Insurance

Vision Insurance

Life insurance

short-term disability

long-term disability

401(k) savings plan

Employee stock purchase plan

Education Reimbursement

Employee Discounts

Employee assistance program

Employee Referral Bonus Program

voluntary benefits

Job Description

ProHealth Physicians, a prominent member of the Optum family of businesses, is dedicated to sustaining the health and well-being of the communities it serves. Known for its commitment to excellence in medical care, ProHealth Physicians is a community-based medical group that fosters collaboration, innovation, and compassionate patient care. With a strong emphasis on teamwork and robust medical resources, the organization strives to connect healthcare professionals with patients in a caring environment where everyone is encouraged to grow together. This close-knit community approach is backed by the reputable leadership of Optum, which is a part of UnitedHealth Group, a leader in the healthcare industry committed to transforming health care services across the nation.

Southington Internal Medicine, operating under the Optum and ProHealth Physicians umbrella, is currently seeking to hire a Medical Receptionist. This role is vital in supporting the medical team by ensuring smooth administrative and patient management processes, which directly contribute to high-quality patient service and organizational efficiency. The Medical Receptionist will be responsible for greeting patients, managing the check-in process, verifying demographic and insurance information, collecting payments, and scheduling appointments. Working Monday through Friday from 8:30 am to 5:00 pm, this full-time position is designed to support the daily operations at the Southington Internal Medicine practice located in Southington, Connecticut.

The ideal candidate will work cooperatively with the care team and demonstrate a strong commitment to customer service, lean medical processes, and the mission and values of ProHealth Physicians. Additionally, this role involves responsibilities such as leveraging electronic health records (EHR) to manage patient communication and administrative tasks, maintaining patient confidentiality, and helping the practice meet its financial and clinical goals. There is potential flexibility in the schedule and the requirement to float to other nearby practices to meet operational needs.

Working at ProHealth Physicians offers the benefits of joining an established medical group that values healthcare innovation, diversity, and employee development. Employees are rewarded with competitive pay that ranges from $16.15 to $28.80 per hour based on experience and qualifications. Furthermore, ProHealth Physicians provides a comprehensive benefits package through UnitedHealth Group including paid time off, health and dental insurance options, retirement savings plans, education reimbursement, and a host of voluntary benefits to enhance employee well-being and professional growth. This opportunity represents a chance to join a respected healthcare organization that prioritizes patient-centered care and fosters a supportive work environment conducive to career advancement and personal satisfaction.

Job Requirements

High school diploma or GED
Minimum 1 year of receptionist experience
Intermediate level of computer proficiency with Microsoft Office products
Ability to travel 10% of the time to other practices as needed
Ability to be flexible with work hours

Job Qualifications

High school diploma or GED
Minimum 1 year of receptionist experience
Intermediate level of computer proficiency with Microsoft Office products
Ability to travel 10% of the time to other practices as needed
Ability to be flexible with work hours
Experience as a receptionist in a healthcare setting preferred
Experience working with an electronic health record preferred
Experience with incoming and outgoing calls preferred

Job Duties

Greet patients and conduct check-in process
Collect or verify demographic information, including key demographic fields
Load or update insurance information as needed
Verify eligibility and flag appointment accordingly
Scan insurance card(s)
Collect co-payments and outstanding balances
Post payments received in practice management system and provide system-generated receipts
Acknowledge patients in PM
Schedule appointments using approved scheduling guidelines
Use call processing and other applicable functionality in the EHR to take messages and communicate with clinicians
Monitor daily reminder call logs
conduct outreach to patients requiring appointments
contact patients who, no show, late cancellations for follow up appointments for chronic conditions or preventive care
Monitor administrative tasks in the EHR and respond timely
Scan appropriate patient records to the EHR record system, ensure that necessary documents, lab results, etc. are available in advance of patient visits
Close payment batch(es) at the end of each shift, assemble, and balance batch(es) according to ProHealth cash control procedures
Assist coworkers as needed to assure smooth office operation and delivery of excellent service through teamwork
Demonstrate respect for patients and ProHealth staff by presenting a friendly, courteous manner at all times and maintaining patient confidentiality
Perform other duties as assigned