Job Overview
Employment Type
Full-time
Work Schedule
Day Shifts
Benefits
Day shift
great benefits
Mission Driven Team environment
Career growth and advancement potential
Job Description
Trinity Health Of New England Medical Group is a well-established healthcare organization providing comprehensive medical services to communities in Connecticut and western Massachusetts. As part of Trinity Health Of New England, the group encompasses a diverse range of primary care providers, specialists, and surgeons, delivering high-quality care in areas including primary care, specialty care, surgery, urgent care, rehabilitation, and diagnostic services such as imaging and laboratory testing. With a strong commitment to compassionate, person-centered care, the organization serves thousands of patients every year, aiming to improve health outcomes through a mission-driven approach rooted in core values that emphasize dignity, inclusivity, and respect for all individuals.
The Medical Receptionist / Business Services Representative role is an integral part of the Cardiology team located in Waterbury. This full-time position operates on a day shift schedule and offers excellent benefits that begin on day one, along with promising career growth and advancement opportunities. The individual in this role is essential to ensuring smooth patient flow within the practice by performing key business functions that support both the clinical staff and patients. Responsibilities include greeting and communicating with patients professionally either in person or by phone, handling appointment scheduling according to departmental protocols, managing patient registration, verifying insurance coverage, and processing copays and point-of-service collections.
Additional duties involve obtaining necessary pre-certifications and prior authorizations, managing referrals, preparing patient charts, and overseeing the flow of incoming and outgoing faxes. The role also encompasses providing vital clerical support to healthcare providers and administrative staff to facilitate efficient operations. Success in this position requires strong organizational skills, attention to detail, proficiency with Windows-based computer systems, and the ability to work effectively within a collaborative team environment. Beyond administrative skills, the candidate should embody the mission-driven spirit of Trinity Health by delivering courteous, timely, and respectful communication to every patient interaction.
This position offers a dynamic work environment where employees can contribute meaningfully to patient care beyond clinical duties. Trinity Health Of New England encourages diversity and inclusion, ensuring an equal opportunity workplace where the unique backgrounds and talents of each colleague are valued and leveraged to provide exceptional healthcare experiences. Overall, this role provides a rewarding opportunity for those interested in medical office administration and patient service within a larger health system dedicated to making a positive impact on community health.
The Medical Receptionist / Business Services Representative role is an integral part of the Cardiology team located in Waterbury. This full-time position operates on a day shift schedule and offers excellent benefits that begin on day one, along with promising career growth and advancement opportunities. The individual in this role is essential to ensuring smooth patient flow within the practice by performing key business functions that support both the clinical staff and patients. Responsibilities include greeting and communicating with patients professionally either in person or by phone, handling appointment scheduling according to departmental protocols, managing patient registration, verifying insurance coverage, and processing copays and point-of-service collections.
Additional duties involve obtaining necessary pre-certifications and prior authorizations, managing referrals, preparing patient charts, and overseeing the flow of incoming and outgoing faxes. The role also encompasses providing vital clerical support to healthcare providers and administrative staff to facilitate efficient operations. Success in this position requires strong organizational skills, attention to detail, proficiency with Windows-based computer systems, and the ability to work effectively within a collaborative team environment. Beyond administrative skills, the candidate should embody the mission-driven spirit of Trinity Health by delivering courteous, timely, and respectful communication to every patient interaction.
This position offers a dynamic work environment where employees can contribute meaningfully to patient care beyond clinical duties. Trinity Health Of New England encourages diversity and inclusion, ensuring an equal opportunity workplace where the unique backgrounds and talents of each colleague are valued and leveraged to provide exceptional healthcare experiences. Overall, this role provides a rewarding opportunity for those interested in medical office administration and patient service within a larger health system dedicated to making a positive impact on community health.
Job Requirements
- High school diploma or equivalent
- Experience within a medical office or billing department preferred
- Knowledge of patient billing and medical terminology preferred
- Excellent keyboard skills
- Proficiency in a Windows-based computer environment and Microsoft Office products
- Accuracy and dependability
Job Qualifications
- High school diploma or equivalent
- Experience within a medical office or billing department preferred
- Knowledge of patient billing and medical terminology preferred
- Proficiency in Windows-based computer environment and Microsoft Office products
- Excellent keyboard skills
- Accuracy and dependability
- Strong communication and customer service skills
Job Duties
- Greets and communicates with patients via phone or in person in a courteous and professional manner identifying themselves and their department
- Answers telephones in a timely, courteous, and professional manner utilizing appropriate scripting
- Processes calls to ensure patients are transferred to the appropriate staff member/provider in a timely manner
- Schedules patient appointments based on department protocols to maximize provider productivity
- Performs patient registration, insurance verification, and copay and point of service collections
- Obtains pre-certifications, prior authorizations, and manages referrals
- Prepares patient charts and manages incoming and outgoing faxes
- Provides clerical support to providers and staff
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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