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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional Development
Life insurance
Disability insurance
Job Description
IHA (Independent Health Association) is a reputable healthcare organization that provides comprehensive medical services across various specialties. Known for its commitment to delivering high-quality patient care, IHA operates in collaboration with Trinity Health, supporting a mission to create a positive, professional, and service-oriented environment for staff, patients, and their families. The organization emphasizes respect, cultural sensitivity, and maintaining patient confidentiality in accordance with HIPAA guidelines, ensuring a safe and supportive atmosphere for all individuals involved.
The position available is for a Medical Receptionist I, based in the OB/GYN clerical department, working full-time for 40 hours per week. The r... Show More
The position available is for a Medical Receptionist I, based in the OB/GYN clerical department, working full-time for 40 hours per week. The r... Show More
Job Requirements
- High school diploma or GED or between ages 15-17 with valid work permit
- 1-2 years experience in medical or physician office or customer service environment preferred
- Understanding of insurance verification
- Excellent communication skills
- Proficient in patient care procedures and organizational policies
- Service-oriented and courteous approach
- Proficient in using desktop and Windows-based computer systems
- Ability to perform mathematical calculations
- Knowledge of medical terminology
- Ability to work collaboratively
- Ability to interact effectively with diverse populations
- Ability to cross-train in other practice areas
- Good organizational and time management skills
- Sound judgment and problem-solving skills
- Ability to handle confidential information
- Ability to drive to other office sites and training locations
- Successful completion of competency-based program within training period
Job Qualifications
- High school diploma or GED or valid work permit
- 1-2 years experience in a medical or physician office or customer service environment preferred
- Knowledge of medical terminology
- Proficiency in electronic medical records systems and Microsoft Office applications
- Excellent written and verbal communication skills including phone etiquette
- Ability to handle sensitive patient and organizational information confidentially
- Strong organizational and time management skills
- Service-oriented and responsive to customer needs
- Ability to work collaboratively in a team-oriented environment
- Basic understanding of insurance verification
Job Duties
- Greet individuals arriving at the office courteously and ensure their needs are met
- Obtain necessary patient registration information and verify insurance eligibility
- Prepare charts for visits and notify clinical staff of patient arrival
- Complete patient forms accurately and collect payment
- Post charges to the billing system
- Retrieve and file electronic medical records and paper charts
- Answer telephones following etiquette guidelines and relay messages
- Schedule and confirm appointments based on office protocols
- Assist with rescheduling clinics and contact patients
- Send new patient paperwork via patient portal or mail
- Manage daily work queue
- Oversee daily payment and charge posting balancing
- Support overdue report management and patient outreach
- Maintain neatness of work area and waiting room
- Attend meetings and training as assigned
- Provide intake services and appointments scheduling for refugee patients
- Communicate with service coordinators and support personnel
- Coordinate translation services for non-English speaking patients
- Follow up on digital campaign applications and send patient paperwork
- Assist with seminar sign-ups
- Perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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