Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional Development
Life insurance
Disability insurance
Job Description
IHA (Independent Health Association) is a reputable healthcare organization that provides comprehensive medical services across various specialties. Known for its commitment to delivering high-quality patient care, IHA operates in collaboration with Trinity Health, supporting a mission to create a positive, professional, and service-oriented environment for staff, patients, and their families. The organization emphasizes respect, cultural sensitivity, and maintaining patient confidentiality in accordance with HIPAA guidelines, ensuring a safe and supportive atmosphere for all individuals involved.
The position available is for a Medical Receptionist I, based in the OB/GYN clerical department, working full-time for 40 hours per week. The role serves as the first point of contact for patients and external customers, both in person and over the phone. The Medical Receptionist is paramount to the smooth operation of the office, acting as a liaison between patients and medical staff, supporting patient services, and facilitating efficient workflow and billing processes.
In this role, the Medical Receptionist greets patients courteously, obtains and verifies patient registration and insurance information, schedules and confirms appointments, and assists with payment collection and data entry into electronic medical records (EMR) systems. The receptionist must ensure that all charges are posted accurately to the billing system and manage the patient flow through the office in accordance with organizational protocols. Attention to detail is critical, particularly in completing patient forms, managing work queues, and assisting with overdue report management and patient outreach when necessary. Additional responsibilities may include preparing charts, handling correspondence, and maintaining the cleanliness and organization of the work area.
The position is uniquely tailored for those interested in specialized roles such as working with refugee patient populations or supporting digital campaigns. Those working with refugee patients provide intake services, schedule appointments based on patient needs, and coordinate translation services with qualified medical interpreters to ensure clear communication for patients who do not speak English as their primary language. For those involved in digital campaigns, duties include following up on applications, sending paperwork, and assisting patients with seminar sign-ups.
This role demands efficient multitasking, excellent communication skills, and proficiency in computer systems, including EMR software and Microsoft Office. The Medical Receptionist must be service-oriented, courteous, and able to work effectively within a team while handling sensitive information confidentially. Competency in medical terminology, insurance verification, and basic math for billing purposes is essential. The job also requires physical activities such as keyboarding, filing, and occasional walking or lifting under 30 lbs.
Working at IHA means contributing to a workplace that values professionalism, cultural sensitivity, and ongoing personal and professional development. The Medical Receptionist is expected to embody these values, participate in training opportunities, and adhere to performance standards outlined by the organization. The role offers a unique opportunity to engage in meaningful patient interactions and make a direct impact on the delivery of healthcare services in a dynamic and supportive office environment.
The position available is for a Medical Receptionist I, based in the OB/GYN clerical department, working full-time for 40 hours per week. The role serves as the first point of contact for patients and external customers, both in person and over the phone. The Medical Receptionist is paramount to the smooth operation of the office, acting as a liaison between patients and medical staff, supporting patient services, and facilitating efficient workflow and billing processes.
In this role, the Medical Receptionist greets patients courteously, obtains and verifies patient registration and insurance information, schedules and confirms appointments, and assists with payment collection and data entry into electronic medical records (EMR) systems. The receptionist must ensure that all charges are posted accurately to the billing system and manage the patient flow through the office in accordance with organizational protocols. Attention to detail is critical, particularly in completing patient forms, managing work queues, and assisting with overdue report management and patient outreach when necessary. Additional responsibilities may include preparing charts, handling correspondence, and maintaining the cleanliness and organization of the work area.
The position is uniquely tailored for those interested in specialized roles such as working with refugee patient populations or supporting digital campaigns. Those working with refugee patients provide intake services, schedule appointments based on patient needs, and coordinate translation services with qualified medical interpreters to ensure clear communication for patients who do not speak English as their primary language. For those involved in digital campaigns, duties include following up on applications, sending paperwork, and assisting patients with seminar sign-ups.
This role demands efficient multitasking, excellent communication skills, and proficiency in computer systems, including EMR software and Microsoft Office. The Medical Receptionist must be service-oriented, courteous, and able to work effectively within a team while handling sensitive information confidentially. Competency in medical terminology, insurance verification, and basic math for billing purposes is essential. The job also requires physical activities such as keyboarding, filing, and occasional walking or lifting under 30 lbs.
Working at IHA means contributing to a workplace that values professionalism, cultural sensitivity, and ongoing personal and professional development. The Medical Receptionist is expected to embody these values, participate in training opportunities, and adhere to performance standards outlined by the organization. The role offers a unique opportunity to engage in meaningful patient interactions and make a direct impact on the delivery of healthcare services in a dynamic and supportive office environment.
Job Requirements
- High school diploma or GED or between ages 15-17 with valid work permit
- 1-2 years experience in medical or physician office or customer service environment preferred
- Understanding of insurance verification
- Excellent communication skills
- Proficient in patient care procedures and organizational policies
- Service-oriented and courteous approach
- Proficient in using desktop and Windows-based computer systems
- Ability to perform mathematical calculations
- Knowledge of medical terminology
- Ability to work collaboratively
- Ability to interact effectively with diverse populations
- Ability to cross-train in other practice areas
- Good organizational and time management skills
- Sound judgment and problem-solving skills
- Ability to handle confidential information
- Ability to drive to other office sites and training locations
- Successful completion of competency-based program within training period
Job Qualifications
- High school diploma or GED or valid work permit
- 1-2 years experience in a medical or physician office or customer service environment preferred
- Knowledge of medical terminology
- Proficiency in electronic medical records systems and Microsoft Office applications
- Excellent written and verbal communication skills including phone etiquette
- Ability to handle sensitive patient and organizational information confidentially
- Strong organizational and time management skills
- Service-oriented and responsive to customer needs
- Ability to work collaboratively in a team-oriented environment
- Basic understanding of insurance verification
Job Duties
- Greet individuals arriving at the office courteously and ensure their needs are met
- Obtain necessary patient registration information and verify insurance eligibility
- Prepare charts for visits and notify clinical staff of patient arrival
- Complete patient forms accurately and collect payment
- Post charges to the billing system
- Retrieve and file electronic medical records and paper charts
- Answer telephones following etiquette guidelines and relay messages
- Schedule and confirm appointments based on office protocols
- Assist with rescheduling clinics and contact patients
- Send new patient paperwork via patient portal or mail
- Manage daily work queue
- Oversee daily payment and charge posting balancing
- Support overdue report management and patient outreach
- Maintain neatness of work area and waiting room
- Attend meetings and training as assigned
- Provide intake services and appointments scheduling for refugee patients
- Communicate with service coordinators and support personnel
- Coordinate translation services for non-English speaking patients
- Follow up on digital campaign applications and send patient paperwork
- Assist with seminar sign-ups
- Perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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