Job Overview
Employment Type
Full-time
Work Schedule
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
career growth
Mission driven environment
Job Description
Trinity Health Of New England is a well-respected healthcare system that serves patients across Connecticut and western Massachusetts. The organization is composed of a network of primary care providers, specialists, and surgeons dedicated to offering comprehensive medical services including primary care, specialty care, surgery, urgent care, rehabilitation, as well as imaging and laboratory services. Trinity Health Of New England is part of a larger network renowned for its commitment to quality, compassionate, and patient-centered care. The organization emphasizes a mission-driven team environment where employees are valued for their unique perspectives, experiences, and talents, which in turn fosters a supportive and inclusive workplace culture.
This role is a full-time position based on the day shift at the primary care team located in Watertown, which means it offers a consistent and predictable work schedule conducive to work-life balance. As a Medical Receptionist / Business Services Representative, you will be a vital part of the patient care experience by ensuring smooth patient flow within the practice. Your responsibilities will include important business functions such as greeting patients warmly and professionally either in person or over the phone, scheduling patient appointments efficiently following department protocols, and managing patient registration processes with accuracy.
A key part of this role involves verifying insurance details, handling copay and point of service collections, and managing prior authorizations, precertifications, and referrals which are critical to maintaining compliance and ensuring seamless patient access to care. You will also support clinical staff and providers by preparing charts and managing incoming and outgoing communications such as faxes. This administrative and clerical support is essential to the smooth operation of the healthcare facility.
Proficiency in computer skills, especially within a Windows environment and using Microsoft Office products, is required to perform these tasks accurately and efficiently. The ideal candidate has previous experience working in a medical office or billing department, coupled with knowledge of patient billing and medical terminology. This role offers excellent opportunities for career growth and advancement within the organization, which values its employees and fosters their professional development.
In addition to working in a mission-driven and supportive team environment, employees receive great benefits that start from day one, including but not limited to health and dental insurance, paid time off, and retirement savings plans. Trinity Health Of New England is committed to honoring the dignity of every person and upholding a workplace that embraces diversity and inclusion. It is an Equal Opportunity Employer ensuring that all qualified applicants receive consideration regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status. This role is ideal for individuals looking to grow a meaningful career in healthcare with an organization that is deeply rooted in delivering compassionate, person-centered care.
This role is a full-time position based on the day shift at the primary care team located in Watertown, which means it offers a consistent and predictable work schedule conducive to work-life balance. As a Medical Receptionist / Business Services Representative, you will be a vital part of the patient care experience by ensuring smooth patient flow within the practice. Your responsibilities will include important business functions such as greeting patients warmly and professionally either in person or over the phone, scheduling patient appointments efficiently following department protocols, and managing patient registration processes with accuracy.
A key part of this role involves verifying insurance details, handling copay and point of service collections, and managing prior authorizations, precertifications, and referrals which are critical to maintaining compliance and ensuring seamless patient access to care. You will also support clinical staff and providers by preparing charts and managing incoming and outgoing communications such as faxes. This administrative and clerical support is essential to the smooth operation of the healthcare facility.
Proficiency in computer skills, especially within a Windows environment and using Microsoft Office products, is required to perform these tasks accurately and efficiently. The ideal candidate has previous experience working in a medical office or billing department, coupled with knowledge of patient billing and medical terminology. This role offers excellent opportunities for career growth and advancement within the organization, which values its employees and fosters their professional development.
In addition to working in a mission-driven and supportive team environment, employees receive great benefits that start from day one, including but not limited to health and dental insurance, paid time off, and retirement savings plans. Trinity Health Of New England is committed to honoring the dignity of every person and upholding a workplace that embraces diversity and inclusion. It is an Equal Opportunity Employer ensuring that all qualified applicants receive consideration regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status. This role is ideal for individuals looking to grow a meaningful career in healthcare with an organization that is deeply rooted in delivering compassionate, person-centered care.
Job Requirements
- high school diploma or equivalent
- experience within a medical office or billing department preferred
- knowledge of patient billing and medical terminology preferred
- excellent keyboard skills
- proficiency in a Windows based computer environment and Microsoft Office products
- accuracy and dependability
Job Qualifications
- high school diploma or equivalent
- experience within a medical office or billing department preferred
- knowledge of patient billing and medical terminology preferred
- excellent keyboard skills
- proficiency in a Windows based computer environment and Microsoft Office products
- accuracy and dependability
Job Duties
- greet patients and communicate with them via phone or in person in a courteous and professional manner
- answer telephones in a timely, courteous, and professional manner using appropriate scripting
- process calls to ensure patients are transferred to the appropriate staff member or provider timely
- schedule patient appointments based on department protocols to maximize provider productivity
- perform patient registration and insurance verification
- handle copay and point of service collections
- complete pre-certifications, prior authorizations, and referrals
- prepare charts and manage incoming and outgoing faxes
- provide clerical support to providers and staff
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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