Medical Receptionist

Ann Arbor, MI, USA|Onsite

Job Overview

Employment Type

Temporary

Work Schedule

Standard Hours

Benefits

Health Insurance

Paid Time Off

Retirement Plan

Employee assistance program

Professional development opportunities

flexible schedule

Team-oriented work environment

Job Description

Integrated Health Associates (IHA) is a leading healthcare provider dedicated to offering comprehensive medical services with a focus on patient-centered care and community wellness. As part of Trinity Health, one of the largest multi-institutional Catholic health care delivery systems in the nation, IHA emphasizes a compassionate and professional approach in every aspect of its operations. Their commitment to excellence is reflected in their mission to provide high-quality health services with respect and integrity, ensuring patients and families feel supported during their healthcare journey.

The Medical Receptionist role at IHA serves as the vital first point of contact for patients... Show More

Job Requirements

High school diploma or GED or valid work permit for ages 15-17
1-2 years of experience in a medical or physician office or customer service environment preferred
Understanding of verification of insurances
Excellent written, verbal and face-to-face communication skills including proper phone etiquette
Proficient in patient care procedures and organizational policies related to position responsibilities
Service-oriented, responsive to customer needs and courteous in approach
Proficient in operating a standard desktop and Windows-based computer system including electronic medical records, Microsoft Word, Excel, Outlook, intranet and computer navigation
Ability to compute mathematical calculations
Knowledge of medical terminology
Ability to work collaboratively in a team-oriented environment and display professional and friendly demeanor
Ability to work effectively with various levels of organizational members and diverse populations
Ability to cross-train in other areas of practice
Good organizational and time management skills
Ability to exercise sound judgement and problem-solving skills
Ability to handle patient and organizational information in a confidential manner
Ability to drive to other office/practice sites and meetings
Successful completion of competency-based program within introductory and training period

Job Qualifications

High school diploma or GED or valid work permit for ages 15-17
1-2 years of experience in a medical or physician office or customer service environment preferred
Coursework in insurance/billing or medical practice education preferred but not required
Excellent written, verbal, and face-to-face communication skills including proper phone etiquette
Proficient in patient care procedures and organizational policies related to position responsibilities
Knowledge of medical terminology
Ability to compute mathematical calculations
Proficient in using electronic medical records and Microsoft Office applications
Service-oriented and responsive to customer needs
Ability to work collaboratively in a team-oriented environment
Good organizational and time management skills
Ability to exercise sound judgement and problem-solving skills
Ability to handle confidential patient and organizational information

Job Duties

Greet all individuals arriving at the office courteously and ensure their needs are met
Obtain necessary patient registration information, verify patient insurance eligibility, prepare charts for visits, notify clinical staff of patient arrival
Accurately complete patient forms, collect payment, and ensure charges are posted to the billing system
Retrieve and file EMR/paper charts and miscellaneous reports
Answer telephone in accordance with telephone etiquette guidelines, take and relay messages in a timely manner
Schedule and confirm appointments based on office protocols
Assist with reschedules of clinics and contact patients, communicate with leadership when overbooks are not approved

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

Don't Stop At One Job - There's More

Create a free profile

We'll match you with best jobs

Get job offers faster

Create Your Profile

Search For More Opportunities:

More Jobs Like This: