Job Overview
Employment Type
Temporary
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Professional development opportunities
flexible schedule
Team-oriented work environment
Job Description
Integrated Health Associates (IHA) is a leading healthcare provider dedicated to offering comprehensive medical services with a focus on patient-centered care and community wellness. As part of Trinity Health, one of the largest multi-institutional Catholic health care delivery systems in the nation, IHA emphasizes a compassionate and professional approach in every aspect of its operations. Their commitment to excellence is reflected in their mission to provide high-quality health services with respect and integrity, ensuring patients and families feel supported during their healthcare journey.
The Medical Receptionist role at IHA serves as the vital first point of contact for patients and external customers both in the office and on the phone. This position acts as an essential liaison between patients and medical staff, ensuring the smooth flow of information, efficient patient processing, and proper billing for services rendered. This part-time contingent position offers a meaningful opportunity for individuals interested in working in a collaborative healthcare environment focused on positive patient experiences.
In this role, the Medical Receptionist welcomes all visitors courteously, assists with patient registration including verifying insurance eligibility, prepares charts in line with IHA protocols, and notifies clinical staff upon patient arrival. They handle payments, post charges accurately, facilitate appointment scheduling and follow-up, and maintain the cleanliness and organization of the reception area and waiting room. The receptionist also manages telephone communications following IHA’s phone etiquette standards, ensuring timely message delivery and customer service excellence.
Medical Receptionists may also specialize in working with refugee populations or supporting digital campaign outreach. Those working with refugees provide culturally sensitive intake services, coordinate translation and interpreter communication for non-English-speaking patients, and maintain detailed intake reports. Those engaged in digital campaigns assist in following up on applications, distributing patient paperwork, and enrolling patients in seminars, enhancing community engagement through technology.
The position demands a service-oriented approach, strong organizational and multitasking abilities, proficiency in computer systems including electronic medical records and common Microsoft Office applications, and the ability to maintain absolute confidentiality according to HIPAA guidelines. Physical expectations include frequent keyboarding, filing, standing, walking, and occasional lifting up to 30 pounds. The work environment is typical of a healthcare office with exposure to contagious illnesses, requiring resilience and patience to support patients who may be ill or distressed.
Joining the IHA team as a Medical Receptionist means engaging in ongoing professional development, contributing to a respectful and diverse workplace, and playing a crucial role in enhancing patient care delivery. The role promotes teamwork, knowledge of organizational standards, and a commitment to the safety and well-being of both patients and coworkers.
The Medical Receptionist role at IHA serves as the vital first point of contact for patients and external customers both in the office and on the phone. This position acts as an essential liaison between patients and medical staff, ensuring the smooth flow of information, efficient patient processing, and proper billing for services rendered. This part-time contingent position offers a meaningful opportunity for individuals interested in working in a collaborative healthcare environment focused on positive patient experiences.
In this role, the Medical Receptionist welcomes all visitors courteously, assists with patient registration including verifying insurance eligibility, prepares charts in line with IHA protocols, and notifies clinical staff upon patient arrival. They handle payments, post charges accurately, facilitate appointment scheduling and follow-up, and maintain the cleanliness and organization of the reception area and waiting room. The receptionist also manages telephone communications following IHA’s phone etiquette standards, ensuring timely message delivery and customer service excellence.
Medical Receptionists may also specialize in working with refugee populations or supporting digital campaign outreach. Those working with refugees provide culturally sensitive intake services, coordinate translation and interpreter communication for non-English-speaking patients, and maintain detailed intake reports. Those engaged in digital campaigns assist in following up on applications, distributing patient paperwork, and enrolling patients in seminars, enhancing community engagement through technology.
The position demands a service-oriented approach, strong organizational and multitasking abilities, proficiency in computer systems including electronic medical records and common Microsoft Office applications, and the ability to maintain absolute confidentiality according to HIPAA guidelines. Physical expectations include frequent keyboarding, filing, standing, walking, and occasional lifting up to 30 pounds. The work environment is typical of a healthcare office with exposure to contagious illnesses, requiring resilience and patience to support patients who may be ill or distressed.
Joining the IHA team as a Medical Receptionist means engaging in ongoing professional development, contributing to a respectful and diverse workplace, and playing a crucial role in enhancing patient care delivery. The role promotes teamwork, knowledge of organizational standards, and a commitment to the safety and well-being of both patients and coworkers.
Job Requirements
- High school diploma or GED or valid work permit for ages 15-17
- 1-2 years of experience in a medical or physician office or customer service environment preferred
- Understanding of verification of insurances
- Excellent written, verbal and face-to-face communication skills including proper phone etiquette
- Proficient in patient care procedures and organizational policies related to position responsibilities
- Service-oriented, responsive to customer needs and courteous in approach
- Proficient in operating a standard desktop and Windows-based computer system including electronic medical records, Microsoft Word, Excel, Outlook, intranet and computer navigation
- Ability to compute mathematical calculations
- Knowledge of medical terminology
- Ability to work collaboratively in a team-oriented environment and display professional and friendly demeanor
- Ability to work effectively with various levels of organizational members and diverse populations
- Ability to cross-train in other areas of practice
- Good organizational and time management skills
- Ability to exercise sound judgement and problem-solving skills
- Ability to handle patient and organizational information in a confidential manner
- Ability to drive to other office/practice sites and meetings
- Successful completion of competency-based program within introductory and training period
Job Qualifications
- High school diploma or GED or valid work permit for ages 15-17
- 1-2 years of experience in a medical or physician office or customer service environment preferred
- Coursework in insurance/billing or medical practice education preferred but not required
- Excellent written, verbal, and face-to-face communication skills including proper phone etiquette
- Proficient in patient care procedures and organizational policies related to position responsibilities
- Knowledge of medical terminology
- Ability to compute mathematical calculations
- Proficient in using electronic medical records and Microsoft Office applications
- Service-oriented and responsive to customer needs
- Ability to work collaboratively in a team-oriented environment
- Good organizational and time management skills
- Ability to exercise sound judgement and problem-solving skills
- Ability to handle confidential patient and organizational information
Job Duties
- Greet all individuals arriving at the office courteously and ensure their needs are met
- Obtain necessary patient registration information, verify patient insurance eligibility, prepare charts for visits, notify clinical staff of patient arrival
- Accurately complete patient forms, collect payment, and ensure charges are posted to the billing system
- Retrieve and file EMR/paper charts and miscellaneous reports
- Answer telephone in accordance with telephone etiquette guidelines, take and relay messages in a timely manner
- Schedule and confirm appointments based on office protocols
- Assist with reschedules of clinics and contact patients, communicate with leadership when overbooks are not approved
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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