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Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Shift Differentials
Professional Development
Employee assistance program
Job Description
IHA Urgent Care and Virtual Care is a vital part of the healthcare network dedicated to delivering timely and efficient medical services to diverse patient populations. Operating during convenient hours from Monday to Friday, 8 am to 8 pm, and weekends from 8 am to 4 pm, the facility emphasizes accessibility and responsiveness to urgent healthcare needs. The organization prides itself on creating a positive service-oriented work environment that supports the mission and core values of both IHA and Trinity Health. The team is committed to providing exceptional care through a collaborative approach, incorporating cultural respect, patient confidentiality, and efficient... Show More
Job Requirements
- High school diploma or GED or valid work permit for ages 15-17
- 1-2 years experience in medical or customer service environment preferred
- understanding of insurance verification
- excellent written, verbal, and face-to-face communication skills including phone etiquette
- proficiency in patient care procedures and organizational policies
- service-oriented and courteous
- proficient in operating desktop and Windows-based computer systems including EMR, Microsoft Word, Excel, Outlook
- ability to compute mathematical calculations
- knowledge of medical terminology
- ability to work collaboratively in team environment
- ability to work effectively with various organizational members and diverse populations
- ability to cross-train in other areas
- good organizational and time management skills
- ability to exercise sound judgment and problem-solving
- ability to handle confidential patient and organizational information
- ability to drive to other office sites
- successful completion of competency-based training
- physical ability to perform keyboarding, filing, phone work, standing, walking, lifting under 30 lbs
- must hear and speak well in English for business communication
Job Qualifications
- High school diploma or GED or valid work permit for ages 15-17
- 1-2 years experience in a medical or physician office or customer service environment preferred
- proficiency in patient care procedures and organizational policies related to the position
- knowledge of medical terminology
- ability to operate electronic medical records and Microsoft Office applications
- excellent written, verbal, and face-to-face communication skills
- service-oriented and responsive to customer needs
- good organizational and time management skills
- ability to work collaboratively in a team-oriented environment
- strong problem-solving and judgment skills
- commitment to maintaining patient confidentiality
- ability to work effectively with diverse populations
- willingness to cross-train in other practice areas
- ability to travel to other office locations as needed
Job Duties
- Greets all individuals arriving at the office courteously and ensures that their needs are met
- obtains necessary patient registration information
- verifies patient insurance eligibility
- prepares charts for visits in accordance with protocols
- notifies clinical staff of patients' arrival
- accurately completes patient forms
- collects payment and ensures that charges are posted to the billing system
- retrieves and files EMR/paper charts and miscellaneous reports
- answers telephone promptly and courteously, taking and relaying messages
- schedules and confirms appointments following office protocols
- assists with rescheduling clinics and contacts patients
- sends out necessary new patient paperwork
- manages daily Work Queue
- oversees payment and charge posting balancing as needed
- supports overdue report management and patient outreach
- maintains neat and organized work and waiting areas
- attends meetings and training as assigned
- performs other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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