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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $16.15 - $28.80
Work Schedule
Rotating Shifts
Day Shifts
Benefits
Paid Time Off
Paid holidays
medical plan options
Health spending account
Health saving account
Dental Insurance
Vision Insurance
Life insurance
short-term disability
long-term disability
401(k) savings plan
Employee stock purchase plan
Education Reimbursement
Employee Discounts
Employee assistance program
Employee Referral Bonus Program
voluntary benefits
Job Description
ProHealth Physicians, part of the Optum family of businesses, is a leading community-based medical group dedicated to sustaining the health and well-being of the communities it serves. With a strong commitment to caring, connecting, and growing together, ProHealth Physicians provides robust medical resources and fosters a culture of teamwork to ensure the delivery of exceptional care and service to patients. The organization operates multiple local practices, offering comprehensive medical services tailored to the needs of diverse patient populations. Renowned for its patient-centered approach, ProHealth Physicians emphasizes quality healthcare, collaboration among healthcare professionals, and innovative solutions to meet evolving healthcare demands.Show More
Job Requirements
- High school diploma or GED or higher
- One or more years of receptionist or equivalent customer service or admin-related experience
- Ability to work full-time hours including rotating Saturdays
- Strong communication and interpersonal skills
- Basic computer proficiency including experience with EHR systems
- Attention to detail and ability to manage multiple tasks
- Knowledge of current OSHA and healthcare policies
- Ability to provide friendly, patient-focused service
- Willingness to float to local practices as needed
Job Qualifications
- High school diploma or GED or higher
- One or more years of receptionist or equivalent customer service or administrative-related experience
- Experience working with an electronic health record
- Office administrative, receptionist, or clerical experience in a medical environment
- Customer service experience in retail, hospitality, or related fields
- Knowledge of medical terminology
Job Duties
- Schedule and triage appointment requests for urgency according to approved protocols consistent with ProHealth's Appointment and Scheduling Guidelines
- Consult medical assistant or licensed clinician for clinical decision making when necessary
- Use call processing and other applicable functionality in the EHR to take messages and communicate with clinicians
- Greet patients and conduct check-in process
- Monitor daily reminder call logs to reschedule appointments as needed
- Scan and index documents into the EHR ensuring necessary documents, lab results, etc. are available in advance of patient visits
- Close payment batches at the end of each shift and balance them according to cash control procedures
- Maintain knowledge of current OSHA and ProHealth policies
- Assist coworkers as needed to ensure smooth office operation and excellent service
- Perform other duties as assigned
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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