Medical Receptionist

Glastonbury, CT, USA|Travel, Onsite

Job Overview

Employment Type

Full-time

Hourly

Compensation

Hourly

Range $16.15 - $28.80

Work Schedule

Rotating Shifts

Day Shifts

Benefits

Paid Time Off

Paid holidays

medical plan options

Health spending account

Health saving account

Dental Insurance

Vision Insurance

Life insurance

short-term disability

long-term disability

401(k) savings plan

Employee stock purchase plan

Education Reimbursement

Employee Discounts

Employee assistance program

Employee Referral Bonus Program

voluntary benefits

Job Description

ProHealth Physicians, part of the Optum family of businesses, is a leading community-based medical group dedicated to sustaining the health and well-being of the communities it serves. With a strong commitment to caring, connecting, and growing together, ProHealth Physicians provides robust medical resources and fosters a culture of teamwork to ensure the delivery of exceptional care and service to patients. The organization operates multiple local practices, offering comprehensive medical services tailored to the needs of diverse patient populations. Renowned for its patient-centered approach, ProHealth Physicians emphasizes quality healthcare, collaboration among healthcare professionals, and innovative solutions to meet evolving healthcare demands.

One immediate opening is available at ProHealth Physicians' Glastonbury Pediatrics and Adolescent Medicine for a Medical Receptionist. This full-time role requires dedication to providing friendly, patient-focused service and exhibiting attention to detail. Scheduled for 40 hours per week from Monday to Friday, with rotating Saturday shifts, the position is located at 290 Western Blvd., Glastonbury, CT. As a Medical Receptionist, the candidate will be essential in ensuring smooth office operations and excellent patient experiences by managing appointment scheduling, triaging requests for clinical urgency, greeting patients, and handling communication with clinical staff through the electronic health record (EHR) system. Beyond administrative duties, the receptionist will also attend to financial processes such as payment batching, maintain compliance with current OSHA and organizational policies, support colleagues, and contribute to overall office teamwork. This role offers an opportunity to become part of a respected healthcare organization with a strong focus on community health and employee growth. The hourly pay ranges from $16.15 to $28.80 per hour and includes a comprehensive benefits package, incentive programs, and career development opportunities, making it an attractive position for candidates seeking a meaningful career in medical administration.

Job Requirements

High school diploma or GED or higher
One or more years of receptionist or equivalent customer service or admin-related experience
Ability to work full-time hours including rotating Saturdays
Strong communication and interpersonal skills
Basic computer proficiency including experience with EHR systems
Attention to detail and ability to manage multiple tasks
Knowledge of current OSHA and healthcare policies
Ability to provide friendly, patient-focused service
Willingness to float to local practices as needed

Job Qualifications

High school diploma or GED or higher
One or more years of receptionist or equivalent customer service or administrative-related experience
Experience working with an electronic health record
Office administrative, receptionist, or clerical experience in a medical environment
Customer service experience in retail, hospitality, or related fields
Knowledge of medical terminology

Job Duties

Schedule and triage appointment requests for urgency according to approved protocols consistent with ProHealth's Appointment and Scheduling Guidelines
Consult medical assistant or licensed clinician for clinical decision making when necessary
Use call processing and other applicable functionality in the EHR to take messages and communicate with clinicians
Greet patients and conduct check-in process
Monitor daily reminder call logs to reschedule appointments as needed
Scan and index documents into the EHR ensuring necessary documents, lab results, etc. are available in advance of patient visits
Close payment batches at the end of each shift and balance them according to cash control procedures
Maintain knowledge of current OSHA and ProHealth policies
Assist coworkers as needed to ensure smooth office operation and excellent service
Perform other duties as assigned