Medical Receptionist

Ann Arbor, MI, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Professional Development

Job Description

The hiring establishment is IHA, a recognized healthcare provider dedicated to offering comprehensive medical services to a diverse patient population. Operating primarily within medical practice settings, IHA is known for delivering patient-centered care, emphasizing a positive and professional environment that is supportive of both staff and patients. As part of the Trinity Health network, IHA upholds a mission and values that focus on respectful, efficient, and compassionate healthcare, ensuring that every patient and family member receives the highest standard of service.

IHA is currently seeking a Medical Receptionist to join their OB/GYN clinic team on a full-time basis, wor... Show More

Job Requirements

High school diploma or GED or valid work permit if aged 15-17
1-2 years of experience in medical or customer service environment preferred
understanding of insurance verification
excellent written and verbal communication skills including phone etiquette
proficiency in operating computers and electronic medical records
ability to compute mathematical calculations
knowledge of medical terminology
ability to work collaboratively in a team
ability to effectively interact with diverse populations
cross-train in other practice areas
good organizational and time management skills
sound judgment and problem-solving skills
confidentiality in handling patient information
ability to travel to other office sites
successful completion of IHA competency-based training

Job Qualifications

High school diploma or GED
1-2 years of experience in a medical or physician office or customer service environment preferred
coursework in insurance, billing or medical practice education preferred
proficient in patient care procedures and organizational policies related to position
excellent written and verbal communication skills including proper phone etiquette
ability to operate standard desktop and Windows-based computer systems including electronic medical records and Microsoft Office
knowledge of medical terminology
ability to work collaboratively in a team-oriented environment
good organizational and time management skills
ability to exercise sound judgment and problem-solving skills
ability to handle sensitive information confidentially

Job Duties

Greets all individuals arriving at the office courteously and ensures their needs are met
obtains necessary patient registration information, verifies patient insurance eligibility, prepares charts for visits and notifies clinical staff of patient arrival
accurately completes patient forms, collects payment and ensures charges are posted to the billing system
retrieves and files electronic medical records and paper charts
answers telephone according to office etiquette and relays messages in a timely manner
schedules and confirms appointments based on office protocols
assists with rescheduling clinics and contacts patients
supports overdue report management and patient outreach
maintains work area and waiting room neat and supports other offices as needed

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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