Center for Vein Restoration logo

Medical Receptionist

Grand Rapids, MI, USA|Travel, Onsite

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $21.00 - $23.00
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Work Schedule

Day Shifts
Fixed Shifts
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Benefits

PTO
Paid holidays
No nights
No Weekends
Career growth opportunities
structured schedule
holiday closures

Job Description

Center for Vein Restoration (CVR) is a leading healthcare company specializing in vein care and outpatient vascular treatments. As the nation’s premier physician-led vein center, CVR is dedicated to improving the lives of patients through compassionate, cutting-edge treatment options combined with a strong focus on integrity and trust. With over 110 locations, CVR offers a collaborative, patient-centered environment where healthcare professionals can grow their careers while maintaining a rewarding balance between work and personal life. The organization prides itself on providing a supportive, structured schedule with no nights, no weekends, and no on-call duties, making it an ideal workplace for individuals who value purpose and a fulfilling lifestyle outside of their job responsibilities.

The Patient Services Representative role at Center for Vein Restoration is essential to ensuring smooth patient interactions and efficient clinic operations. This position involves greeting patients warmly and professionally, managing patient check-ins and check-outs, and facilitating various administrative tasks in line with CVR’s policies and procedures. Working within a fast-paced environment, these representatives ensure that patient records are complete, accurate, and compliant with HIPAA standards. They assist patients by reviewing scheduling, financial responsibilities, and referral processes to provide clarity and support throughout their care journey. Additionally, Patient Service Representatives manage precursor certifications, confirm appointments, collect copayments, and maintain effective communication with patients via email and other channels.

This role demands attention to detail, strong organizational skills, and a commitment to delivering excellent customer service. The position offers opportunities for continuous professional development and growth within the company. Scheduled shifts typically run Monday and Wednesday from 7 AM to 5:30 PM, allowing employees to enjoy a balanced workweek with generous paid time off and holiday closures. The company also supports a collaborative and positive workplace culture where each staff member contributes to making a meaningful difference in the communities they serve.

By joining CVR as a Patient Services Representative, healthcare professionals become part of a purpose-driven team dedicated to improving patient outcomes and enhancing community health. With a focus on innovation and integrity, employees have the opportunity to develop their skills, expand their knowledge, and engage in a role that is both challenging and rewarding. Candidates can expect to work in a dynamic, supportive environment with access to resources that foster career advancement and personal satisfaction. CVR’s commitment to work-life balance, employee wellbeing, and professional excellence makes it a desirable place to build a long-term career in healthcare support services.

Job Requirements

  • Minimum 1 year administrative or customer service experience, preferably in a medical setting
  • must have reliable transportation to clinics that may not be accessible by public transportation
  • must be able to travel occasionally to CVR Wyoming, MI and CVR Muskegon, MI clinics

Job Qualifications

  • Minimum 1 year administrative or customer service experience, preferably in a medical setting
  • strong organizational and communication skills
  • familiarity with medical administrative procedures
  • ability to maintain confidentiality and comply with HIPAA
  • proficiency with EHR/NextGen or ability to learn quickly
  • customer-focused attitude
  • teamwork and collaboration skills

Job Duties

  • Greet patients in a friendly and professional manner and check in/out
  • ensure that all CVR policies and procedures are distributed, understood, and implemented by all assigned center staff members
  • ensure compliance that patient charts are up to date, HIPAA compliant, with accurate input of demographics, procedures, and payments into NextGen
  • review scheduling, financial responsibilities, and referrals with patients
  • send precertification forms daily to the Precertification Department
  • complete daily close tasks including fee tickets, billing, and operative notes
  • review future schedules to confirm patient preauthorization for treatment
  • obtain and update new patient forms in NextGen/EHR systems
  • collect necessary paperwork for patient appointments such as authorizations and referrals
  • collect copays and patient balances at time of service
  • schedule and confirm patient appointments
  • collect email addresses from patients

Job Criteria

Experience

Mid Level (3-7 years)


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