Medical Receptionist

Union City, NJ, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $19.71 - $24.40

Work Schedule

Standard Hours

Benefits

Medical insurance

Dental Insurance

Vision Insurance

401k

Paid Time Off

Paid holidays

Commuter Benefits

Job Description

Rendr is a distinguished multi-specialty medical group with a primary care focus, proudly committed to serving the Asian community across New York City. With over 100 clinical offices strategically located throughout Brooklyn, Manhattan, Queens, Staten Island, and Nassau County, Rendr has established itself as a leading healthcare provider known for delivering exceptional, value-based medical care infused with kindness and cultural sensitivity. The organization’s core mission revolves around enhancing the health and well-being of its patients by offering comprehensive medical services in a welcoming and supportive environment. Rendr’s reputation is built on its dedication to patient-centered care, its commitment to diversity, and its ability to meet the unique health needs of the diverse communities it serves.

As a part of our growing team, the role of Medical Receptionist is pivotal in shaping patient experiences from the moment they enter our clinics. This position is integral to maintaining the quality and efficiency of our healthcare services by ensuring patients feel warmly welcomed and supported throughout their visits. Medical Receptionists act as frontline ambassadors of Rendr, providing not only administrative support but also key interactions that embody our values of kindness and professionalism. The role entails a variety of responsibilities from greeting patients and managing scheduling to processing insurance information and facilitating communication between patients and healthcare staff. This is a full-time position offering competitive compensation based on previous experience and years of service, alongside a comprehensive benefits package that underscores our commitment to our employees' health and well-being.

Joining Rendr means becoming part of an organization that values employee growth and fosters an inclusive workplace where diversity is celebrated. The position offers ample opportunity for professional development, as well as the chance to work within a collaborative team dedicated to making a meaningful impact on community health. Our Medical Receptionists are crucial to our operational success, helping to streamline appointment workflows and ensure patient information is accurately maintained while upholding strict confidentiality standards. In addition, this role requires adaptability, interpersonal skills, and the ability to manage multiple priorities effectively. Bilingual candidates proficient in English and Chinese are particularly valued for their ability to bridge communication gaps and enhance patient comfort and satisfaction. Overall, a career as a Medical Receptionist at Rendr offers a rewarding opportunity to contribute to a respected health system while advancing your professional journey in healthcare administration.

Job Requirements

Highschool diploma or equivalent
bilingual in English and Chinese
prior experience in a medical receptionist or similar role preferred
strong communication skills
ability to handle confidential information responsibly
adaptability to different work environments
proficiency in basic computer applications
commitment to excellent customer service

Job Qualifications

Highschool diploma or equivalent preferred
bilingual in English and Chinese required
excellent verbal, written, and interpersonal communication skills
strong sense of accountability
dedication to patient satisfaction and safety
adaptability and flexibility able to work in different offices
ability to work independently and in a team environment
strong organizational skills with ability to manage competing priorities
EMR system familiarity preferred

Job Duties

Warmly greet and direct patients, vendors, and visitors as they enter the practice
schedule new appointments and coordinate follow up appointments
process insurance information to determine patient eligibility and collect copays accurately
check-in patients upon arrival and assist with completion of paperwork when needed
address questions specific to insurance benefits and coverage and escalate questions to Billing Team when appropriate
check or prepare lab or imaging reports
verify accuracy of patient information and make appropriate changes or updates in records
conduct follow-up reminder calls to patients when needed
answer phone calls and handle all inquiries in a prompt and professional manner
help patients in distress by responding to emergencies
handle sensitive and confidential patient data appropriately
other related duties as assigned by office manager