Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $14.30 - $20.42
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
performance bonuses
Career development opportunities
Job Description
ChenMed is a family-owned and physician-led healthcare organization dedicated to transforming healthcare for seniors and improving the overall well-being of the communities they serve. Unlike traditional primary care providers, ChenMed offers a unique and innovative approach that focuses on delivering personalized and comprehensive medical care to seniors, with a strong emphasis on prevention, wellness, and fostering trusting relationships with patients. As a rapidly expanding company, ChenMed is committed to rescuing more seniors from inadequate healthcare by providing accessible, compassionate, and high-quality services that meet the diverse needs of its patient population. The organization's culture is built on kindness, joy, and a strong work ethic, attracting individuals who are entrepreneurial-minded and driven to make a meaningful difference in the lives of others.
The position of Medical Receptionist (Care Facilitator) at ChenMed is a key frontline role where the successful candidate serves as one of the first points of contact for patients entering the clinic. This role is not only administrative but also serves as a vital patient advocacy position, requiring a strong commitment to exceptional customer service and the ability to build trusting relationships with patients at every interaction. Medical Receptionists are responsible for greeting patients, checking them in and out, scheduling appointments, and providing essential support to clinical staff. They also contribute to maintaining an organized and welcoming clinic environment, ensuring that patient records are accurately maintained, and handling communication through phone and email.
In addition to these responsibilities, Medical Receptionists at ChenMed play a crucial role in patient engagement by conducting follow-up calls, sending greeting cards to commemorate special events, and assisting with transportation coordination. This position demands attention to detail, outstanding communication skills, and proficiency with medical insurance verification and electronic medical records (EMR) systems. Becoming a Medical Receptionist at ChenMed means joining a team devoted to changing lives through superior healthcare services, where your efforts directly impact patient satisfaction and outcomes. The pay range for this role is $14.3 to $20.42 hourly, with eligibility for bonuses or commissions based on performance. ChenMed also provides comprehensive benefits and opportunities for career growth, making it an ideal place for compassionate individuals who are passionate about healthcare and eager to advance professionally.
The position of Medical Receptionist (Care Facilitator) at ChenMed is a key frontline role where the successful candidate serves as one of the first points of contact for patients entering the clinic. This role is not only administrative but also serves as a vital patient advocacy position, requiring a strong commitment to exceptional customer service and the ability to build trusting relationships with patients at every interaction. Medical Receptionists are responsible for greeting patients, checking them in and out, scheduling appointments, and providing essential support to clinical staff. They also contribute to maintaining an organized and welcoming clinic environment, ensuring that patient records are accurately maintained, and handling communication through phone and email.
In addition to these responsibilities, Medical Receptionists at ChenMed play a crucial role in patient engagement by conducting follow-up calls, sending greeting cards to commemorate special events, and assisting with transportation coordination. This position demands attention to detail, outstanding communication skills, and proficiency with medical insurance verification and electronic medical records (EMR) systems. Becoming a Medical Receptionist at ChenMed means joining a team devoted to changing lives through superior healthcare services, where your efforts directly impact patient satisfaction and outcomes. The pay range for this role is $14.3 to $20.42 hourly, with eligibility for bonuses or commissions based on performance. ChenMed also provides comprehensive benefits and opportunities for career growth, making it an ideal place for compassionate individuals who are passionate about healthcare and eager to advance professionally.
Job Requirements
- High school diploma or equivalent
- Prior experience in medical reception or healthcare setting preferred
- Ability to use computer systems effectively
- Familiarity with patient scheduling and administrative tasks
- Strong organizational skills
- Excellent interpersonal skills
- Ability to maintain patient confidentiality
- Ability to handle multiple tasks simultaneously
- Willingness to work onsite
- Ability to communicate professionally with patients and team members
Job Qualifications
- Exceptional customer service skills
- Knowledge of medical insurance and electronic medical record systems
- Understanding of ChenMed medical products, services, standards, policies and procedures
- Skilled in operating phones, computers, software and basic IT systems
- Strong communication skills both verbal and written
- Detail-oriented with strong listening skills
- Positive and professional attitude
- Proficient in Microsoft Office Suite including Excel, Word and Outlook
- Ability and willingness to travel locally and regionally up to 10 percent of the time
- Spoken and written fluency in English
Job Duties
- Interacts appropriately with patients and records information while greeting, checking-in, checking-out or scheduling appointments for patients
- Conducts lobby checks to ensure organization and cleanliness
- Serves as the gatekeeper for PCP and Specialists schedules including ensuring Top 40 patients are scheduled every 13 days
- Utilizes computer equipment and programs to add new patient information, print out relevant forms, schedule appointments, respond to emails and generate New Patient packets
- Conducts love calls, mails birthday and greeting cards to patients
- Answers telephones, takes detailed and accurate messages and directs messages to the appropriate individual
- Clearly communicates information about ChenMed clinical personnel to patients and others
- Verifies patient insurance and collects necessary copays
- Assists with scheduling follow-up and Specialist referral appointments
- Escorts patients to exam rooms to ensure comfort prior to leaving
- Acts as HEDIS champion by providing visibility of HEDIS needs for scheduled patients
- Presents patients with customer service survey during check out and escalates if needed
- Participates in daily and weekly huddles to provide patient details
- Regulates and monitors transportation aspects including driver’s lists, medication and grocery deliveries, behavioral challenges, scheduling Uber/Lyft rides for patients
- Maintains confidentiality of patient information
- Reviews patient information for accuracy
- Transmits correspondence by mail, email or fax
- Performs other duties as assigned by manager
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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