Job Overview
Employment Type
Full-time
Compensation
Salary
Range $38,000.00 - $45,800.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401(k) retirement plan
Paid Time Off
Paid parental leave
short-term disability
long-term disability
Life insurance
Job Description
CenterWell Senior Primary Care is a dedicated healthcare provider specializing in proactive and preventive care for seniors. As part of Humana Inc., CenterWell is committed to delivering comprehensive, patient-centered care that addresses the physical, emotional, and social aspects of health. CenterWell’s unique care model emphasizes personalized experiences, longer patient interactions, and integrated care teams that include physicians, nurses, and behavioral health specialists. This approach allows the organization to go beyond traditional healthcare by considering all factors affecting patient well-being, aiming to improve health outcomes for its senior patients. CenterWell is recognized as the nation’s largest provider of senior-focused primary care, one of the largest providers of home health services, and the fourth largest pharmacy benefit manager. The company values stability, industry-leading benefits, and career growth opportunities, fostering an environment where employees can thrive and contribute to putting health first.
The Medical Receptionist role at CenterWell is a vital part of the healthcare facility’s front desk operations located in Durham, NC. This position requires a professional, welcoming demeanor to greet patients and visitors both in person and over the phone. The Medical Receptionist is responsible for scheduling patient appointments and managing the appointment calendar efficiently to optimize the workflow for the medical staff. Maintaining accurate and confidential patient records using Electronic Medical Records (EMR) and Customer Relationship Management (CRM) systems is a crucial task. Additionally, this role involves handling billing and payment processes, including collecting copays during visits. The receptionist must effectively manage inquiries, provide general information to patients, and maintain a clean and organized reception area by ensuring necessary materials are well-stocked and the area is sanitary.
This position also includes various administrative duties such as ordering supplies, managing office inventory, and overseeing courier packages. The Medical Receptionist works within established policies and guidelines, making decisions within defined parameters related to work expectations and quality standards, all under close supervision. The role demands a highly organized individual with excellent multitasking skills, customer service expertise, and the ability to handle a fast-paced environment with attention to detail. With a weekly schedule of 40 hours, the position offers a competitive salary range of $38,000 - $45,800 per year, reflecting the company’s commitment to rewarding talent and dedication.
CenterWell’s culture emphasizes continuous improvement of the patient experience, fostering a positive team environment, and encouraging professional growth. The company supports whole-person well-being with benefits that include medical, dental, and vision insurance, 401(k) retirement plans, paid time off, parental and caregiver leave, and disability and life insurance. This job opportunity is ideal for candidates passionate about making a meaningful impact in healthcare and those interested in joining a compassionate, forward-thinking healthcare community within the Humana family.
The Medical Receptionist role at CenterWell is a vital part of the healthcare facility’s front desk operations located in Durham, NC. This position requires a professional, welcoming demeanor to greet patients and visitors both in person and over the phone. The Medical Receptionist is responsible for scheduling patient appointments and managing the appointment calendar efficiently to optimize the workflow for the medical staff. Maintaining accurate and confidential patient records using Electronic Medical Records (EMR) and Customer Relationship Management (CRM) systems is a crucial task. Additionally, this role involves handling billing and payment processes, including collecting copays during visits. The receptionist must effectively manage inquiries, provide general information to patients, and maintain a clean and organized reception area by ensuring necessary materials are well-stocked and the area is sanitary.
This position also includes various administrative duties such as ordering supplies, managing office inventory, and overseeing courier packages. The Medical Receptionist works within established policies and guidelines, making decisions within defined parameters related to work expectations and quality standards, all under close supervision. The role demands a highly organized individual with excellent multitasking skills, customer service expertise, and the ability to handle a fast-paced environment with attention to detail. With a weekly schedule of 40 hours, the position offers a competitive salary range of $38,000 - $45,800 per year, reflecting the company’s commitment to rewarding talent and dedication.
CenterWell’s culture emphasizes continuous improvement of the patient experience, fostering a positive team environment, and encouraging professional growth. The company supports whole-person well-being with benefits that include medical, dental, and vision insurance, 401(k) retirement plans, paid time off, parental and caregiver leave, and disability and life insurance. This job opportunity is ideal for candidates passionate about making a meaningful impact in healthcare and those interested in joining a compassionate, forward-thinking healthcare community within the Humana family.
Job Requirements
- high school diploma or equivalent
- 1 year or more of experience in healthcare or strong customer service background
- excellent communication skills
- proficiency with MS Office applications
- ability to maintain patient confidentiality
- strong organizational skills
- positive attitude and ability to work well in a team
- willingness to follow established policies and procedures
Job Qualifications
- 1 year or more of experience working in a healthcare setting preferred
- strong customer service background in retail, hospitality, or call centers considered
- excellent customer service and phone etiquette
- team player with a positive attitude
- ability to multitask in a fast-paced environment
- attention to detail and highly organized
- knowledge of MS Office including Word, Excel, Outlook, and Access
- value-based care model experience preferred
- knowledge of medical terminology preferred
- experience with electronic medical record (EMR) systems preferred
- bilingual in English and Spanish preferred
Job Duties
- greeting patients professionally both in person and over the phone
- scheduling patient appointments and managing appointment calendars
- maintaining and updating patient records with accuracy and confidentiality
- handling billing and payments including collecting copays
- responding to patient inquiries and providing general information
- ensuring the reception area is tidy, sanitized, and well-stocked
- assisting with administrative tasks such as ordering supplies and managing office inventory
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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