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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $38,000.00 - $45,800.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401(k) retirement plan
Paid Time Off
Paid parental leave
short-term disability
long-term disability
Life insurance
Job Description
CenterWell Senior Primary Care is a dedicated healthcare provider specializing in proactive and preventive care for seniors. As part of Humana Inc., CenterWell is committed to delivering comprehensive, patient-centered care that addresses the physical, emotional, and social aspects of health. CenterWell’s unique care model emphasizes personalized experiences, longer patient interactions, and integrated care teams that include physicians, nurses, and behavioral health specialists. This approach allows the organization to go beyond traditional healthcare by considering all factors affecting patient well-being, aiming to improve health outcomes for its senior patients. CenterWell is recognized as the nation’s largest provider of senior-focused primary care,... Show More
Job Requirements
- high school diploma or equivalent
- 1 year or more of experience in healthcare or strong customer service background
- excellent communication skills
- proficiency with MS Office applications
- ability to maintain patient confidentiality
- strong organizational skills
- positive attitude and ability to work well in a team
- willingness to follow established policies and procedures
Job Qualifications
- 1 year or more of experience working in a healthcare setting preferred
- strong customer service background in retail, hospitality, or call centers considered
- excellent customer service and phone etiquette
- team player with a positive attitude
- ability to multitask in a fast-paced environment
- attention to detail and highly organized
- knowledge of MS Office including Word, Excel, Outlook, and Access
- value-based care model experience preferred
- knowledge of medical terminology preferred
- experience with electronic medical record (EMR) systems preferred
- bilingual in English and Spanish preferred
Job Duties
- greeting patients professionally both in person and over the phone
- scheduling patient appointments and managing appointment calendars
- maintaining and updating patient records with accuracy and confidentiality
- handling billing and payments including collecting copays
- responding to patient inquiries and providing general information
- ensuring the reception area is tidy, sanitized, and well-stocked
- assisting with administrative tasks such as ordering supplies and managing office inventory
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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