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Job Overview
Compensation
Hourly
Range $18.50 - $25.03
Work Schedule
Rotating Shifts
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
flexible schedule
Professional development opportunities
Employee assistance program
Job Description
The hiring organization is a professional healthcare provider dedicated to delivering exceptional patient services and operational excellence in medical office management. This organization prides itself on fostering a welcoming environment for patients while ensuring efficient administrative support that enhances the overall healthcare experience. With a commitment to accuracy, confidentiality, and empathy, the facility maintains high standards in patient interactions, record-keeping, and office management to support medical practitioners and improve patient outcomes.
This position is a vital administrative role focused on patient services and office coordination. The role involves greeting patients and visitors, scheduling appointments, maintaining accurate and confidential patient... Show More
This position is a vital administrative role focused on patient services and office coordination. The role involves greeting patients and visitors, scheduling appointments, maintaining accurate and confidential patient... Show More
Job Requirements
- High school diploma or equivalent
- prior experience in healthcare or medical office environment
- ability to manage patient schedules effectively
- strong verbal and written communication skills
- proficiency with computer applications and scheduling systems
- ability to maintain patient confidentiality
- flexible availability for rotating shifts
- capacity to assist at other locations as needed
- attention to detail and accuracy
- ability to respond to emergencies calmly
Job Qualifications
- High school diploma or equivalent
- previous experience in a medical office or healthcare setting preferred
- strong communication and interpersonal skills
- proficiency in scheduling software and office management tools
- ability to maintain confidentiality and handle sensitive information
- customer service orientation
- organizational and multitasking abilities
- familiarity with billing and third-party claims processes
- basic knowledge of medical terminology is a plus
Job Duties
- Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone
- answering or referring inquiries
- optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone
- keep patient appointments on schedule by notifying provider of patient's arrival
- reviewing service delivery compared to schedule
- reminding provider of service delays
- comforts patients by anticipating patients' anxieties
- answering patients' questions
- maintaining the reception area
- ensures availability of treatment information by filing and retrieving patient records
- maintains patient accounts by obtaining, recording, and updating personal and financial information
- obtains revenue by recording and updating financial information
- recording and collecting patient charges
- controlling credit extended to patients
- filing, collecting, and expediting third-party claims
- maintains business office inventory and equipment by checking stock to determine inventory level
- anticipating needed supplies
- placing and expediting orders for supplies
- verifying receipt of supplies
- scheduling equipment service and repairs
- helps patients in distress by responding to emergencies
- protects patients' rights by maintaining confidentiality of personal and financial information
- maintains operations by following policies and procedures
- reporting needed changes
- contributes to team effort by accomplishing related results as needed
- must be flexible to travel and assist at other locations based on business needs and management direction
Job Location
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