Medical Receptionist

The hiring organization is a professional healthcare provider dedicated to delivering exceptional patient services and operational excellence in medical office management. This organization prides itself on fostering a welcoming environment for patients while ensuring efficient administrative support that enhances the overall healthcare experience. With a commitment to accuracy, confidentiality, and empathy, the facility maintains high standards in patient interactions, record-keeping, and office management to support medical practitioners and improve patient outcomes.

This position is a vital administrative role focused on patient services and office coordination. The role involves greeting patients and visitors, scheduling appointments, maintaining accurate and confidential patient records, and managing financial accounts. The successful candidate will act as the first point of contact for patients, ensuring a positive and comforting experience while handling various administrative duties to support smooth clinic operations. The schedule is Monday through Friday with rotating hours between 7:15am to 4pm and 8am to 5pm, offering a pay range of $18.50 to $25.03 per hour based on experience, education, and qualifications. This role requires strong communication skills, attention to detail, and the ability to manage multiple priorities in a dynamic healthcare environment. The administrative assistant must also be flexible to travel to other locations as needed based on business requirements and management direction, showcasing adaptability and teamwork.

Key responsibilities include scheduling patient appointments both in person and via telephone, notifying providers of patient arrivals to keep the schedule on track, and addressing any delays to optimize provider time and treatment room utilization. Comforting patients by anticipating their anxieties and maintaining a tidy and welcoming reception area is also crucial to this role. Maintaining the confidentiality of personal and financial patient information is paramount, alongside updating and managing patient accounts including billing and third-party claim documentation. The administrative assistant is responsible for managing office inventory, placing supply orders, and scheduling equipment maintenance to ensure continuous operations.

This role requires adherence to established policies and procedures and a proactive approach to reporting necessary changes for process improvements. The successful candidate will contribute to a collaborative team environment by supporting related tasks as required and responding effectively to emergencies to assist patients in distress. This position offers an opportunity to be part of a respected healthcare facility that values compassion, accuracy, and operational efficiency, making a meaningful impact on patient care quality and administrative excellence.