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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $18.35 - $22.48
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Prescription coverage
Telemedicine access
Profit sharing
Retirement Plan
Paid Time Off
Paid holidays
Job Description
Lancaster Family Health Center at Lancaster, located in Salem, OR, is part of a broader healthcare organization committed to making a significant difference in community health. This organization has grown into a leading community health center in the Pacific Northwest with over 40 clinics across Washington and Oregon. The center offers a comprehensive range of healthcare services, including medical, dental, pharmacy, orthodontia, nutritional counseling, autism screening, and behavioral health services. This holistic healthcare model extends beyond traditional medical care by providing critical support such as shelter assistance, energy and weatherization help, HIV and AIDS counseling, home visits, and mobile medical... Show More
Job Requirements
- High school diploma or general education diploma (GED)
- One year's experience as a receptionist in a clinic preferred
- Bilingual (English/Spanish) required at level 9
- Ability to prioritize work and handle a variety of tasks simultaneously, with frequent interruptions
- Ability to interact with patients, providers and staff in a professional manner
- Ability to deliver outstanding customer service
- Basic knowledge of medical terminology desired
- Basic knowledge of healthcare billing insurance desired
- Basic proficiency with a variety of computer programs including Microsoft Outlook, Word and Excel
Job Qualifications
- High school diploma or general education diploma (GED)
- One year's experience as a receptionist in a clinic preferred
- Bilingual (English/Spanish) required at level 9
- Ability to prioritize work and handle a variety of tasks simultaneously, with frequent interruptions
- Ability to interact with patients, providers and staff in a professional manner
- Ability to deliver outstanding customer service
- Basic knowledge of medical terminology desired
- Basic knowledge of healthcare billing insurance desired
- Basic proficiency with a variety of computer programs including Microsoft Outlook, Word and Excel
Job Duties
- Answer the phone, transfer calls and take messages as needed for the clinic
- Greet patients and maintain patient and visitor log
- Notify appropriate person of patient's arrival
- Provide translation services as needed
- Ensure accurate and complete data and forms are collected for all patients
- Create and maintain patient charts, register new patients and update patient data in the computer
- Schedule patient appointments according to scheduling guidelines, appointment type and time needed
- Notify appropriate provider of all patient no-shows and cancellations
- Adjust and update schedule for cancellations, new patients and recall appointments
- Verify patient's insurance eligibility and obtain and file insurance documentation
- Assist patients with questions regarding insurance plans
- Review and respond to patients' questions in person, via phone and patient portal systems
- Perform routine billing functions such as posting patient encounters, encouraging payment, taking payments and generating end-of-day reports
- Review cash box receipts and reconcile cash box daily
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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