Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $38,000.00 - $45,800.00
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Work Schedule

Standard Hours
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Benefits

Paid holidays
Dental Insurance
Health Insurance
Benefits from day one
Volunteer time off
Paid parental leave
401(k)
caregiver leave
Disability insurance
401(k) matching
Tuition Reimbursement
Paid Time Off
Paid jury duty
Vision Insurance
Parental leave
Life insurance

Job Description

Conviva Senior Primary Care is a leading healthcare provider that focuses on delivering proactive and preventive care to seniors. As part of CenterWell Senior Primary Care, an innovative brand under Humana Inc., Conviva is dedicated to enhancing the overall well-being of its patients by offering comprehensive services such as wellness visits, physical exams, chronic condition management, screenings, minor injury treatment, and more. Conviva’s value-based care model emphasizes providing the best possible care when it is needed most while maintaining cost efficiency. Beyond physical health, Conviva addresses the social, emotional, behavioral, and financial aspects that influence patient well-being, embodying a holistic approach to senior healthcare. CenterWell, affiliated with Humana Inc., is the nation’s largest provider of senior-focused primary care and home health services, as well as a major pharmacy benefit manager. This affiliation provides employees with stability, competitive benefits, and ample opportunities for career growth through various leadership development programs and flexible scheduling options.

The Receptionist role at Conviva Senior Primary Care is a vital front-line position responsible for managing incoming and outgoing communications and hosting visitors with professionalism and care. As a Receptionist, you will operate a multi-line phone system, handle appointment scheduling, verify insurances, and collect patient charges, ensuring smooth and efficient office operations. The role requires excellent customer service, meticulous record-keeping, and coordination with staff and visitors, contributing to a welcoming and organized environment. This position is full-time with a scheduled 40-hour workweek, Monday through Friday from 8 AM to 5 PM, although schedules may vary according to center needs. Importantly, this is a patient-facing role within Conviva’s Tuberculosis screening program, requiring selected candidates to undergo TB screening. The salary range for this full-time position is estimated between $38,000 and $45,800 annually, with eligibility for a performance-based bonus incentive plan. Conviva also offers comprehensive benefits from the first day of employment, including health insurance, paid time off, retirement savings plans, tuition assistance, and various other perks tailored to support employee health and personal development.

Job Requirements

  • Experience in a medical office
  • Six months to one year of multi phone line experience
  • Excellent customer service and phone etiquette
  • Knowledge of MS Office (Word, Excel, Outlook, Access)

Job Qualifications

  • Experience in a medical office
  • Six months to one year of multi phone line experience
  • Excellent customer service and phone etiquette
  • Knowledge of MS Office (Word, Excel, Outlook, Access)
  • Two years related experience preferred
  • Bilingual (English/Spanish)
  • Associate degree
  • Experience with ECW
  • Knowledge of medical terminology

Job Duties

  • Operates a switchboard or multi-line phone and maintains long distance call logs
  • Maintains the reception area
  • Appointment scheduling
  • Verification of insurances
  • Collecting patient charges
  • Takes and distributes accurate messages
  • Greets visitors and determines the nature of their visit
  • Issues visitor passes and maintains visitor logs, alerts appropriate party of visitor arrival or directs visitors to appropriate office, department or employee
  • Responds to routine inquiries from internal or external sources such as the organization's location, hours of operation, phone numbers, and/or email address

Job Criteria

Experience

Mid Level (3-7 years)


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