Medical Patient Care Advocate - TMS & Psychiatry
Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $19.00 - $23.00
Benefits
401(k)
Healthcare benefits
vacation and sick days
Employee Referral Program
Employee discounts to various stores, amusement parks, events, etc.
continuing education (CE) programs and training
weekly training opportunities
advancement opportunities within the organization
Job Description
Anew Era TMS is a multi-clinic psychiatric practice operating under the professional psychiatric division of DiscoveryMD. Known for its commitment to clinical excellence and a close-knit company culture, Anew Era TMS focuses on helping patients achieve and maintain their mental health wellness goals. The organization brings renewed hope to individuals suffering from various mental health challenges through innovative treatment methods and compassionate care. This company honors the importance of an inclusive and supportive work environment that empowers employees both professionally and personally. As part of Discovery Behavioral Health, Anew Era TMS emphasizes diversity, inclusion, and equal opportunity in the workplace.... Show More
Job Requirements
- Minimum of a high school diploma or equivalent
- At least 2 years of experience in a medical office or pharmacy setting
- Ability to handle medication refill requests and prior authorizations efficiently
- Strong communication skills for interaction with medical staff and patients
- Familiarity with medical record handling and compliance policies
- Commitment to maintaining confidentiality and risk assessment procedures
- Willingness to work part time (30 hours per week) with potential for full time
- Ability to adapt to a team-oriented, diverse work environment
Job Qualifications
- Associates or Bachelor's degree preferred
- Relevant medical office or pharmacy setting experience 2 years minimum
- Prior pharmacy experience preferred
- Prior medical record experience preferred
- Mental health experience or knowledge preferred
Job Duties
- Respond to all medication refill requests in a timely manner, checking faxes and responding to patient or pharmacy medication inquiries
- Submit medication prior authorization in a timely and efficient manner, ensuring proper documentation in each patient record
- Review and respond to all pharmacy and patient drug interaction and or drug changes requests once reviewing with the Medical Provider
- Respond to all medical record requests in a timely manner
- Submit records when a payment has been processed and a patient signed Release of Information has been completed
- Comply with all company policies and procedures for risk identification and risk assessment
- Communicate efficiently with Medical Doctors, Nurse Practitioners, and Physician assistants regarding any medication questions
- Communicate in a positive helpful manner with all patients when updating on status of refill inquiries, prior authorizations, record requests or any other matter
- Interact with all medical receptionists in a positive and collaborative manner
- Cover medical receptionists as needed
Job Location
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