Medical | Center, | Physicians

New Haven, CT, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $16.00 - $29.00

Work Schedule

Standard Hours

Benefits

Paid Time Off

Medical insurance

Dental Insurance

Vision Insurance

Life insurance

short-term disability

long-term disability

401(k) savings plan

Employee stock purchase plan

Education Reimbursement

Employee Discounts

Employee assistance program

Employee Referral Bonus Program

voluntary benefits

Job Description

Optum, a global health services organization, is dedicated to improving the lives of millions through advanced technology and personalized care. By connecting individuals with the healthcare services, pharmacy benefits, data insights, and resources they need to lead healthier lives, Optum stands at the forefront of the healthcare industry. The organization fosters a culture of inclusion, emphasizing career development and offering comprehensive benefits to its employees. Through their innovative approach and commitment to health optimization on a global scale, Optum continuously strives to make a meaningful impact on the communities it serves.

ProHealth Physicians, a key part of the Optum network, is currently expanding its team with an immediate opening for a Medical Receptionist at its Torrington, CT location. This full-time role involves working Monday through Friday between 8:00 AM and 5:30 PM, supporting the care team by ensuring smooth patient interactions from the moment patients arrive until they leave. The Medical Receptionist will manage patient check-ins and check-outs, schedule appointments, answer phone inquiries, process payments, and maintain patient records accurately using Electronic Health Records (EHR) systems like EPIC. They will also play a crucial role in protecting patient confidentiality and may be required to provide coverage at other regional practices as needed. The pay for this position ranges from $16 to $29 per hour, depending on experience and qualifications. This opportunity offers a chance to work in a collaborative environment that values performance, provides a clear path for career growth, and supports professional development with robust employee benefits.

Job Requirements

High school or GED or higher
1+ year of receptionist or customer service experience
Intermediate level of computer proficiency in Microsoft Office
Ability to handle multiple tasks efficiently
Strong communication and interpersonal skills
Commitment to maintaining patient confidentiality
Flexibility to provide coverage at different locations as needed

Job Qualifications

High school or GED or higher
1+ year of receptionist or customer service experience
Intermediate level of computer proficiency in Microsoft Office
Experience working in a primary care setting preferred
Experience working with EPIC preferred

Job Duties

Conduct check-in and check-out process
Answer incoming calls and use EHR to document details of patient inquiries
Conduct outreach to patients requiring appointments or service follow-up
Schedule appointments using standard scheduling protocols
Manage administrative in-basket pools and work queues
Scan documents into the EHR per standard protocols
Balance payments and prepare deposits
Protect patients' rights by maintaining confidentiality of medical, personal and financial information
Provide coverage at other ProHealth locations on an ad hoc basis
Perform other duties as assigned