Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $16.00 - $29.00
Work Schedule
Standard Hours
Benefits
Paid Time Off
Medical insurance
Dental Insurance
Vision Insurance
Life and AD&D insurance
short-term disability
long-term disability
401(k) savings plan
Employee stock purchase plan
Education Reimbursement
Employee Discounts
Employee assistance program
Employee Referral Bonus Program
voluntary benefits
Job Description
Optum is a global health services and innovation company that leverages technology and data to improve the delivery of healthcare and help people across the globe live healthier lives. As part of the UnitedHealth Group family, Optum focuses on connecting patients with the care, pharmacy benefits, and resources they need to optimize their health outcomes. Known for its inclusive culture, talented workforce, comprehensive benefits, and career development opportunities, Optum is dedicated to making a positive impact on the communities it serves by advancing health optimization on a global scale.
ProHealth Physicians, a division within Optum, is currently seeking a friendly, patient-focused, and detail-oriented Medical Receptionist to join their dynamic team at the Torrington, CT location. This full-time position offers a schedule of 40 hours per week, Monday through Friday, from 8:00 AM to 4:30 PM or 9:00 AM to 5:30 PM. The Medical Receptionist plays a vital role in supporting the care team and enhancing the patient experience by managing front desk operations including greeting and checking in patients, scheduling appointments, handling telephone inquiries, collecting payments, and maintaining accurate patient demographic information.
In this role, the receptionist will utilize the electronic health record (EHR) system extensively, ensuring all interactions and patient information are documented according to ProHealth policies and standard workflows. Flexibility is required as the receptionist may occasionally float to other local ProHealth practices to provide coverage based on business needs. The position demands excellent organizational skills, strong communication abilities, and the capacity to manage multiple tasks efficiently to ensure smooth administrative operations within the medical office.
UnitedHealth Group, the parent company, offers a competitive hourly wage for this role ranging from $16 to $29 per hour, with pay determined by factors such as local labor markets, education, work experience, and certifications. Beyond salary, employees enjoy a comprehensive benefits package that includes medical, dental, and vision insurance options; paid time off and holidays; retirement savings plans; employee assistance programs; and various voluntary benefits. The company fosters a work environment that rewards performance and supports professional growth, providing clear pathways for advancement and skill development.
UnitedHealth Group is committed to diversity, equity, and inclusion, recognizing that a diverse workforce leads to better health outcomes. They operate as an Equal Employment Opportunity employer and encourage candidates of all backgrounds to apply. The company is also dedicated to environmental sustainability and equitable healthcare delivery, aiming to reduce health disparities and improve access for traditionally underserved populations.
Joining Optum as a Medical Receptionist means becoming part of a large, mission-driven organization focused on improving healthcare delivery and patient experiences. The role is ideal for individuals who are compassionate, detail-oriented, and eager to contribute to a healthcare team committed to making a difference. If you thrive in a collaborative environment and are passionate about helping people access quality care, this opportunity offers a meaningful career path along with stability and growth potential within a respected global healthcare enterprise.
ProHealth Physicians, a division within Optum, is currently seeking a friendly, patient-focused, and detail-oriented Medical Receptionist to join their dynamic team at the Torrington, CT location. This full-time position offers a schedule of 40 hours per week, Monday through Friday, from 8:00 AM to 4:30 PM or 9:00 AM to 5:30 PM. The Medical Receptionist plays a vital role in supporting the care team and enhancing the patient experience by managing front desk operations including greeting and checking in patients, scheduling appointments, handling telephone inquiries, collecting payments, and maintaining accurate patient demographic information.
In this role, the receptionist will utilize the electronic health record (EHR) system extensively, ensuring all interactions and patient information are documented according to ProHealth policies and standard workflows. Flexibility is required as the receptionist may occasionally float to other local ProHealth practices to provide coverage based on business needs. The position demands excellent organizational skills, strong communication abilities, and the capacity to manage multiple tasks efficiently to ensure smooth administrative operations within the medical office.
UnitedHealth Group, the parent company, offers a competitive hourly wage for this role ranging from $16 to $29 per hour, with pay determined by factors such as local labor markets, education, work experience, and certifications. Beyond salary, employees enjoy a comprehensive benefits package that includes medical, dental, and vision insurance options; paid time off and holidays; retirement savings plans; employee assistance programs; and various voluntary benefits. The company fosters a work environment that rewards performance and supports professional growth, providing clear pathways for advancement and skill development.
UnitedHealth Group is committed to diversity, equity, and inclusion, recognizing that a diverse workforce leads to better health outcomes. They operate as an Equal Employment Opportunity employer and encourage candidates of all backgrounds to apply. The company is also dedicated to environmental sustainability and equitable healthcare delivery, aiming to reduce health disparities and improve access for traditionally underserved populations.
Joining Optum as a Medical Receptionist means becoming part of a large, mission-driven organization focused on improving healthcare delivery and patient experiences. The role is ideal for individuals who are compassionate, detail-oriented, and eager to contribute to a healthcare team committed to making a difference. If you thrive in a collaborative environment and are passionate about helping people access quality care, this opportunity offers a meaningful career path along with stability and growth potential within a respected global healthcare enterprise.
Job Requirements
- high school diploma or GED
- at least 1 year of receptionist or customer service experience
- intermediate computer skills including proficiency in Microsoft Office
- ability to communicate effectively with patients and team members
- knowledge of electronic health records systems
- ability to maintain patient confidentiality
- availability to work full-time Monday through Friday
- ability to provide coverage at multiple locations if necessary
Job Qualifications
- 1+ year of receptionist or customer service experience
- intermediate level of computer proficiency in Microsoft Office
- high school or GED or higher
- experience working in a primary care setting preferred
- experience working with EPIC preferred
Job Duties
- Conduct check-in and check-out process
- answer incoming calls and use EHR to document details of patient inquiries
- conduct outreach to patients requiring appointments or service follow-up
- schedule appointments using standard scheduling protocols
- manage administrative in-basket pools and work queues
- scan documents into the EHR per standard protocols
- balance payments and prepare deposits
- protect patients' rights by maintaining confidentiality of medical, personal and financial information
- provide coverage at other ProHealth locations on an ad hoc basis
- perform other duties as assigned
Job Criteria
Experience
No experience required
Job Location
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