Medical Office Support Staff

Jackson, MS, USA|

Job Overview

Compensation

Salary

Range $34,900.00 - $44,900.00

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee assistance program

Job Description

Ozark Center is a dedicated behavioral health organization committed to providing comprehensive mental health and substance use services across various locations. As a non-profit entity, Ozark Center focuses on enhancing the quality of life for individuals and families affected by mental health issues, substance abuse, and co-occurring disorders. The organization prides itself on delivering compassionate, client-centered care, employing evidence-based practices to support recovery and wellness. Ozark Center's work environment fosters a culture of respect, empathy, and professionalism, ensuring that clients receive the highest standard of care within a warm and welcoming atmosphere.

The Medical Office Support Staff (MOSS) position at Ozark Center plays a vital role in maintaining an efficient and smoothly running medical office across all locations. As the first point of contact for clients and visitors, the MOSS embodies empathy, warmth, and hopefulness, reflecting the organization's dual recovery philosophy. This role involves handling a variety of medical office tasks such as greeting clients, managing phone communications, scheduling appointments, collecting payments, and ensuring compliance with HIPAA standards. The staff member is responsible for supporting both clients and healthcare providers by managing administrative functions that facilitate the delivery of behavioral health services.

This role requires a combination of excellent interpersonal skills and meticulous attention to detail. The MOSS must be adept at managing multiple responsibilities in a busy environment while maintaining a positive and welcoming demeanor. Understanding the unique challenges faced by individuals dealing with behavioral health issues, many of whom have experienced trauma, is essential for success in this position. The ability to handle sensitive health information with discretion and integrity is also paramount.

Employment with Ozark Center is designed to provide a supportive workplace where employees can contribute meaningfully to community health outcomes. Although the compensation details are not explicitly stated, the position typically aligns with medical office support salaries within the behavioral health sector. This full-time role requires dedication to service, flexibility in managing diverse tasks, and a commitment to upholding the core values of respect, empathy, and professional accountability.

Overall, the Medical Office Support Staff position is ideal for individuals seeking to work in a healthcare setting focused on behavioral health, who are compassionate, organized, and eager to contribute to a multidisciplinary team committed to helping clients achieve recovery and improved well-being.

Job Requirements

High school diploma or equivalent
One year prior experience preferred in a medical clerical or medical records position
Medical office clerk or medical records experience preferred
Ability to maintain confidentiality and follow HIPAA standards
Adequate manual dexterity to operate office equipment
Ability to perform prolonged sitting, frequent standing, bending, and stooping
TB test upon hire

Job Qualifications

High school diploma or equivalent
One year prior experience preferred in a medical clerical or medical records position
Medical office clerk or medical records experience preferred

Job Duties

Receives incoming phone calls, checks voice mail, and distributes phone messages as applicable
Maintain electronic scheduling calendar for follow up appointments, reschedule appointments as needed
Collect payments for services rendered at the time of appointment
Follow HIPAA standards in securing protected health information
Enter data accurately and timely
Perform all other duties as assigned