Medical Office Registrar - Anna Shaw Children's Institute - FT - Days

Vitruvian Health is the premier healthcare system serving northwest Georgia and southeast Tennessee, dedicated to delivering compassionate care and improving community health. Formerly known as Hamilton Health Care System, Vitruvian Health has a legacy rooted in trust, innovation, and outstanding medical services. The system includes more than 80 access points across the region, featuring prominent facilities such as Hamilton Medical Center and Bradley Medical Center. This broad network allows Vitruvian Health to serve diverse populations, providing comprehensive and accessible healthcare options. The organization prides itself on its core values of Professionalism, Respect, Integrity, Diversity, and Excellence (PRIDE), which guide every interaction and decision within the team. These values foster an environment where employees are empowered, unique talents are celebrated, and patient care remains the highest priority.

Within this expansive healthcare network, the Anna Shaw Children's Institute (ASCI) operates as a specialized developmental behavioral practice. An affiliate of Hamilton Healthcare System, ASCI addresses the medical and psychiatric care needs of children with developmental delays and behavioral concerns in Dalton, Georgia, and surrounding areas. Beyond medical and psychiatric services, ASCI offers Physical, Occupational, Speech, and Feeding therapies tailored to pediatric patients facing these challenges. The institute is deeply committed to providing comprehensive support that helps improve the quality of life for children and their families.

The role of Medical Office Registrar at ASCI is multifaceted and vital to the smooth operation of the practice. This full-time position encompasses a variety of front-end office functions including customer service, telephone management, appointment scheduling, patient registration, co-pay collections, and time-of-service account management. Additional responsibilities include coding review, charge entry, and managing cash handling procedures such as end-of-day closure. The registrar ensures that provider schedules are timely and fully populated, patient data is accurate and up to date, and financial interactions are efficiently handled whether in person or over the phone.

Critical to this role is the responsibility of verifying patient insurance eligibility, obtaining prior authorizations as necessary, and collecting payments or arranging financial plans when applicable. The registrar performs timely and precise charge entry, reviews medical encounters for accurate procedural coding, and manages cash drawers in compliance with organizational protocols. The ability to post payments, handle patient account balances at the time of service, and correct billing claims ensures that patient accounts are managed smoothly and without delay. Supportive of patient billing, the registrar assists with patient balance reports and other additional duties as assigned. This position requires a collaborative mindset, working closely with patients, physicians, administrative staff, and management to maintain high patient satisfaction and operational accuracy.