Medical Office Receptionist-Intermediate Neurology

The University of Texas at San Antonio (UT San Antonio) is a nationally recognized, top-tier public research university that combines the power of higher education, biomedical discovery, and healthcare within one visionary institution. As the third-largest research university in Texas and a Carnegie R1-designated university, UT San Antonio represents a model of access and excellence which advances knowledge, social mobility, and public health across South Texas and beyond. Serving approximately 42,000 students across 320 academic programs that span an extensive range of fields—including science, engineering, medicine, health, liberal arts, AI, cybersecurity, business, and education—UT San Antonio employs a diverse community of 17,000 faculty and staff. Its exceptional company culture has been recognized by Forbes, earning it a spot as one of America’s Best Employers.

UT Health San Antonio is a division within this institution, offering an excellent benefits package for its employees. Employees who work at least 20 hours per week with an appointment duration of at least 4.5 months are eligible for benefits that encompass medical, dental, vision, disability coverage, flexible spending accounts, retirement programs, generous paid time off, and a variety of employee discounts. This comprehensive benefits offering reflects UT Health San Antonio's commitment to supporting the wellbeing and satisfaction of its staff.

The role under consideration is a clinical office support position functioning under direct supervision. This role is vital in facilitating patient satisfaction by ensuring smooth and efficient operations within a clinical office environment. Responsibilities include performing all front office duties such as checking in patients, ensuring completion of all necessary registration forms, collecting copayments, assisting patients when needed, and answering phones promptly and courteously. This position requires strong organizational and communication skills to handle patient registrations, insurance coordination, appointment scheduling, and managing the flow of patients within the clinic.

Additional duties encompass verifying patient registration details upon arrival, communicating with benefit coordinators regarding insurance updates, and liaising with healthcare providers to update them on patients’ arrival, needs, or requests. The role also involves preparing patient charts, facilitating medical record requests from external providers, and managing referrals and authorizations necessary for patient visits and testing. Furthermore, the office support professional schedules new and follow-up appointments as needed, follows up on missed appointments through telephone or mail outreach, and monitors patient flow including room assignments and keeping patients and their families informed about waiting times.

This position demands analytical thinking, creativity, and alternative problem-solving approaches supportive of UT Health’s values. Proficiency in Microsoft Office and database programs is required along with excellent verbal and written communication skills. Additionally, the role may require maintaining the security and integrity of UT San Antonio’s infrastructure, adhering to institutional policies and Texas state regulations. This is an excellent opportunity for individuals seeking to contribute to a dynamic and mission-driven healthcare and educational institution where patient satisfaction and administrative efficiency are paramount.