Medical Office Receptionist, Florida Medical Practice Plan

Florida Medical Practice Plan (FMPP) is part of Florida State University (FSU), a nationally recognized research institution established in 1851 and located in Tallahassee, Florida. FSU is known for fostering academic excellence, innovation, and a diverse community, making it one of the foremost universities in the United States. The Florida Medical Practice Plan serves as a key healthcare provider associated with the university, delivering comprehensive medical services to the campus community and the surrounding areas. This includes multiple clinical practices staffed by dedicated healthcare professionals committed to delivering high-quality care in a patient-centered environment. The FMPP clinics operate within a framework that emphasizes efficiency, compassionate service, and adherence to the highest professional standards, ensuring that patients receive timely and appropriate medical attention in an accessible setting.

The role of Patient Scheduler at Florida Medical Practice Plan is a pivotal front-line position responsible for managing patient appointments across several clinics. As the first point of contact for patients either walking in or calling, the Patient Scheduler acts as a vital liaison between patients, healthcare providers, and administrative teams. This role requires an individual who is not only organized and efficient but also compassionate and adept at communication. Patient Schedulers must utilize facility protocols to determine suitable patient placement based on clinical needs and ensure all incoming calls are handled professionally and promptly. Additionally, they are responsible for verifying insurance eligibility and registering patients in the Electronic Medical Record (EMR) system, assisting patients with information regarding healthcare services, and coordinating with other departments to facilitate smooth patient flow and resolve inquiries.

Beyond scheduling, the role includes managing no-show appointments, maintaining waitlists, and ensuring patients who require immediate care are communicated properly to the providers and nursing staff. Financial duties are a critical part of the role, including collecting copayments, prepayments, and other payments while adhering strictly to cash handling policies and balancing daily financial batches with precision. The Patient Scheduler must have a thorough understanding of third-party payors, accounts receivable, and payment coding to support accurate billing and collections. The role also involves regular participation in departmental meetings, maintaining appointment data, and adapting as necessary to support various administrative areas across FMPP clinics.

This position requires strong attention to detail, a customer-service orientation, the ability to work under pressure, and a commitment to confidentiality and compliance with healthcare regulations. The Patient Scheduler must also be willing to float between clinics based on demand, demonstrating flexibility and teamwork. Employment at FMPP is categorized under the University Support Personnel System (USPS), and there are specific hiring requirements including background checks and health documentation. Located primarily at 2390 Phillips Road in Tallahassee, with initial activities at 2911 Roberts Avenue, this role offers an opportunity to contribute to a respected healthcare system within a dynamic educational environment. FSU supports its employees with a robust Total Rewards program that includes compensation, benefits, wellness, recognition, and opportunities for career development, making this an attractive career opportunity for individuals interested in healthcare administration within an academic setting.