Medical Office Receptionist – Family Care – Full-Time, Days

Weatherford, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

401k

Paid Time Off

Medical insurance

Dental Insurance

Paid parental leave

flex spending

Tuition Reimbursement

Student Loan Repayment Program

Job Description

Texas Health Physicians Group (THPG) is a prominent healthcare organization dedicated to delivering exceptional patient care through a network of more than 1,000 physicians, nurse practitioners, and physician assistants. Operating across more than 240 office locations throughout the Dallas-Fort Worth Metroplex, THPG is committed to fostering an inclusive, supportive, and excellence-driven culture. The group is actively engaged in various initiatives, including the Diversity Action Council and Living the Promise, which aim to create a people-first workplace environment. This dedication to quality service and employee well-being makes THPG a highly respected and sought-after employer in the healthcare industry.

The Family Care Clinic, a division within Texas Health, is seeking a full-time Medical Office Receptionist to join their team at the Weatherford, TX location. This role offers a 40-hour workweek, Monday through Thursday from 7:30 am to 5:00 pm and Friday from 7:30 am to 3:00 pm. The clinic focuses exclusively on adult care, operating in a fast-paced environment that encourages growth and ongoing professional development. Known for its collaborative work environment and strong teamwork, the Family Care Clinic is an ideal place for professionals who thrive in dynamic healthcare settings.

As a Medical Office Receptionist at the Family Care Clinic, you will be the first point of contact for patients, ensuring a welcoming and efficient check-in process. Your responsibilities will include greeting patients, managing appointment scheduling, verifying insurance information, collecting copays and deductibles, and maintaining accurate patient records in electronic medical systems. You will also be responsible for managing communications by answering phone calls and directing them appropriately, confirming appointments, and following up with patients regarding the clinic's Missed Appointment Policy. This role requires strong organizational skills, attention to detail, and the ability to multitask in a busy clinic setting.

The ideal candidate will possess excellent communication and interpersonal skills, a strong work ethic, and professionalism. Familiarity with clinic procedures, regulatory requirements, and insurance authorization processes is essential. Experience with the EPIC electronic medical record system is preferred, along with a background in medical office or business office customer service. This position offers an excellent opportunity to develop your career in a supportive, team-oriented environment with access to various employee benefits and growth opportunities. Texas Health Physicians Group values its employees and provides a range of benefits, including 401k, paid time off, medical and dental insurance, tuition reimbursement, and more, designed to support a healthy work-life balance and professional advancement.

Job Requirements

High school diploma or equivalent
Six months medical experience in a clinic strongly preferred
EPIC experience preferred
Six months business office customer service experience preferred
Outgoing individual with a friendly attitude
Strong attention to detail
Ability to multi-task front desk job responsibilities for a busy family practice/internal medicine clinic
Outstanding communication, interpersonal, customer service, and organizational skills
Knowledge of insurance authorization/billing requirements
Demonstrated strong customer service and communication skills
Organizational and time management skills
Proficient computer skills
Knowledge of clinic procedures and regulatory requirements
Strong work ethic and a high level of professionalism
Team player who handles multiple projects simultaneously in a fast-paced environment

Job Qualifications

High school diploma or equivalent
Six months medical experience in a clinic strongly preferred
EPIC experience preferred
Six months business office customer service experience preferred
Outstanding communication skills
Strong interpersonal skills
Excellent customer service skills
Organizational skills
Time management skills
Proficient computer skills
Knowledge of clinic procedures and regulatory requirements
Knowledge of insurance authorization and billing requirements
Demonstrated strong work ethic and professionalism
Ability to handle multiple projects simultaneously in a fast-paced environment
Team player

Job Duties

Delivers care to patients utilizing the medical office receptionist process
Under direct supervision, performs patient check-in at the time of visit and completes all paperwork necessary to ensure the admitting process is efficient and all clinic and regulatory policies are in compliance
Answers phone calls and directs them appropriately
Schedules appointments according to office guideline
Obtains accurate patient and insurance information, collecting copays and deductible amounts
Copies/scans patient access related hard copy materials into the correct location in the electronic medical record
Prepares charts for patient appointments making sure all necessary information is complete
Conducts all functions associated with patient check-out including pricing services, collecting patient responsibility payments, and scheduling follow-up appointments
Performs duties involving record filing and retrieval and assisting with the filing of registration documentation in electronic medical records
Confirms next day appointments and alerts patients as to what documentation is needed, including details associated with time-of-service payment
Follows up with patients regarding the Missed Appointment Policy and sends out the appropriate communications
Performs other duties as assigned