Medical Office Receptionist – Family Care - Full-Time, Days

Lewisville, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Day Shifts

Benefits

401k

Paid Time Off

Medical insurance

Dental Insurance

Paid parental leave

Flexible spending account

Tuition Reimbursement

Student Loan Repayment Program

Job Description

Texas Health Physicians Group is a prominent healthcare organization that encompasses over 1,000 physicians, nurse practitioners, and physician assistants dedicated to delivering high-quality, patient-safe care across more than 240 offices throughout the Dallas-Fort Worth Metroplex. As part of Texas Health Resources, the group prides itself on fostering an inclusive, supportive, and people-first culture that emphasizes excellence and teamwork. Their ongoing initiatives, such as the Diversity Action Council and Living the Promise, reflect their commitment to diversity, equity, and inclusion, making Texas Health Physicians Group an outstanding place to work and grow professionally.

The Family Care Clinic, located at 751 Hebron Parkway, Lewisville, TX, is currently seeking a full-time Medical Office Receptionist to join their dedicated team. This role offers a standard Monday through Friday schedule from 8:00 am to 5:00 pm, promoting a balanced work-life integration. The position is ideal for individuals passionate about patient care and looking for meaningful, challenging work within a supportive clinical environment. The Medical Office Receptionist plays a crucial part in the clinic's operations by serving as the first point of contact for patients, ensuring smooth check-in processes, and supporting overall clinic efficiency.

In this role, you will be responsible for managing patient check-ins, verifying insurance information, collecting copays, scheduling appointments, and handling communications with patients and staff. Your efforts will contribute directly to the positive patient experience and the smooth functioning of the Family Practice/Internal Medicine Clinic. The job demands an individual who is organized, detail-oriented, and capable of multitasking in a fast-paced healthcare setting. Outstanding communication and customer service skills are essential, as the role involves regular interaction with patients, providers, and insurance representatives.

At Texas Health, employees benefit from numerous perks, including opportunities for career advancement, bonus potential, and a supportive work culture that values each team member’s contribution. The organization offers a comprehensive benefits package, including 401(k), paid time off, medical and dental insurance, paid parental leave, flexible spending accounts, tuition reimbursement, and student loan repayment programs. As part of a strong team environment, employees enjoy a chance to participate in unit-based councils and ongoing professional development through nursing education and research.

If you are an outgoing, professional individual who thrives in busy, multidisciplinary healthcare settings and seeks to make a meaningful difference in patient care, this Medical Office Receptionist position at Texas Health’s Family Care Clinic offers an excellent opportunity. Join a team that values collaboration and excellence as it strives to improve community health—truly proving that together, we are better.

Job Requirements

High school diploma or equivalent
one year medical experience in a clinic preferred
bilingual in English and Spanish preferred
six months business office customer service experience preferred
must be outgoing with friendly attitude
strong attention to detail required
ability to multitask front desk responsibilities
outstanding communication and interpersonal skills
knowledge of insurance authorization and billing
strong customer service skills
good organizational and time management skills
proficient computer skills
understanding of clinic procedures and regulatory requirements
strong work ethic and professionalism
ability to handle multiple projects simultaneously in a fast-paced environment

Job Qualifications

High school diploma or equivalent
one year medical experience in a clinic strongly preferred
bilingual in English and Spanish strongly preferred
six months business office customer service experience preferred
outgoing individual with a friendly attitude
strong attention to detail
ability to multitask front desk responsibilities in a busy clinic
outstanding communication and interpersonal skills
knowledge of insurance authorization and billing requirements
demonstrated strong customer service and communication skills
organizational and time management skills
proficient computer skills
knowledge of clinic procedures and regulatory requirements
strong work ethic and high level of professionalism
ability to work as a team player in a fast-paced environment

Job Duties

Delivers care to patients utilizing the Medical Office Receptionist process
under direct supervision, performs patient check-in at time of visit and completes paperwork to ensure admitting process is efficient and compliant with clinic and regulatory policies
answers phone calls and directs them appropriately
schedules appointments according to office guidelines
obtains accurate patient and insurance information, collects copays and deductible amounts
copies and scans patient access related hard copy materials into electronic medical record
prepares charts for patient appointments ensuring all necessary information is complete
conducts patient check-out including pricing services, collecting payments, and scheduling follow-up appointments
performs record filing and assists with filing registration documentation in electronic medical records
confirms next day appointments and alerts patients regarding required documentation and payment information
follows up with patients regarding missed appointment policy and sends appropriate communications
performs other duties as assigned