Medical Office Receptionist

Oxnard, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Exact $22.75

Work Schedule

Standard Hours

Benefits

Medical insurance

Dental Insurance

Vision Insurance

accidental death and dismemberment insurance

short-term disability

long-term disability

Life insurance

401k retirement savings with employer match

Paid parental leave

Paid Time Off

Holiday pay

Employee assistance program

Job Description

The Practice Coordinator role at LifeStance Health is vital for ensuring the smooth operation and excellent patient care experience at their Ventura, California location. This full-time position is responsible for managing front-office functions, providing exceptional customer service to in-person and remote patients and clinicians, and supporting daily office operations to maintain a welcoming and efficient practice environment. The coordinator facilitates patient intake procedures, schedules, billing inquiries, telehealth access, and communication between patients and clinicians. This includes preparing patient charts, verifying insurance eligibility, collecting co-payments, managing appointment schedules, and assisting staff with administrative tasks. The role requires multitasking abilities, strong communication skills, proficiency in computer software and electronic medical records, and the capacity to handle sensitive information in compliance with HIPAA guidelines. LifeStance offers a competitive hourly wage starting at $22.75, plus potential quarterly bonuses, and benefits including medical, dental, vision, life and disability insurance, 401(k) with employer match, paid parental leave, paid time off, holiday pay, and an employee assistance program. This role is scheduled Monday through Friday, 8:30 a.m. to 5:00 p.m., reflecting LifeStance's commitment to work-life balance and supportive workplace culture. Joining LifeStance Health means becoming part of one of the fastest growing mental health providers nationally and contributing to a mission that touches lives with exceptional mental health services.

Job Requirements

High school diploma or equivalent
1+ years of healthcare operations, customer service, or similar experience preferred
strong communication skills
proficiency with Microsoft Office and EMR software
ability to multitask and prioritize
ability to handle confidential and sensitive information
ability to work independently and collaboratively
physical ability to sit, stand, bend, talk, hear, walk regularly
ability to lift or move objects up to 25 pounds
visual acuity including close vision, distance vision, color vision, peripheral vision, depth perception, and focus adjustment.

Job Qualifications

High school diploma or equivalent
associates or bachelor's degree preferred
minimum of 1 year experience in healthcare operations, customer service, or a similar role
strong written and verbal communication skills
proficiency with computer software applications including Microsoft Office and electronic medical records systems
ability to multitask and prioritize duties effectively
comfort handling sensitive and confidential information according to HIPAA regulations
ability to work independently and collaboratively as part of a team.

Job Duties

Create a positive work environment
be a culture carrier and support in-office clinician and staff engagement activities to promote LifeStance culture, engagement, and connection
conduct schedule prep process for all patients to ensure all paperwork and documentation is complete, credit card on file is current, demographics are accurate, and patient chart is prepared
perform general office duties including sorting mail, scanning documents, managing e-faxes, shared office email and upkeep
communicate with peers, clinicians, and patients to support patient care and clinician satisfaction
provide exceptional customer service, respond quickly and appropriately to patient needs, manage difficult or sensitive situations following crisis and de-escalation processes
manage front desk responsibilities including greeting and checking patients in and out courteously
support patients with payment/billing questions, scheduling needs, release requests, and miscellaneous inquiries via phone, email, or portal
manage phone system queues ensuring calls are answered timely
assist patients with telehealth access, patient portal issues, and other troubleshooting
handle urgent requests by triaging patient issues and directing or escalating as needed
collect all in-person and telehealth co-payments and account balances at time of service
complete insurance eligibility verifications and resolve issues with patients
provide general clinician support including administrative tasks like sending letters and faxes
coordinate with clinicians regarding patient questions
audit clinician schedules for appointment accuracy
maintain a secure, motivational, and pleasant working environment in the practice.