Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
401(k) plan with Company Match
Paid holidays
Paid vacation time
company-sponsored wellness program
Employee assistance program
access to virtual primary care
access to virtual behavioral health
Job Description
Premise Health is a leading healthcare company dedicated to helping individuals get, stay, and be well through innovative health solutions and exceptional care services. With a focus on delivering amazing healthcare experiences, Premise Health operates health centers across the United States, providing comprehensive medical services to client employees and their dependents. The company emphasizes work-life balance and creating an inclusive, supportive work environment where employees can thrive and contribute to the mission of improving overall health outcomes. For more details about their mission and services, visit www.jobs.premisehealth.com.
The role of a Full Time Medical Office Receptionist at Premise Health is located in their Health Center in Chandler, AZ, and is pivotal to ensuring the smooth operation of front office services. This position is full-time with scheduled working hours from Monday to Friday, 8:00 am to 5:00 pm. The receptionist acts as the first point of contact for patients, visitors, and salespeople, playing a crucial role in fostering a welcoming atmosphere while efficiently managing clerical responsibilities. Key duties encompass organizing and maintaining patient charts, managing appointment scheduling and reminders, answering telephones and directing inquiries, coordinating referrals, managing billing processes, and collecting payments. This role demands exceptional interpersonal skills, professionalism, problem-solving aptitude, and a strong customer service orientation. The receptionist must maintain accuracy and thoroughness in documentation and billing and demonstrate excellent listening skills to effectively respond to patient needs and handle difficult or emotional situations tactfully.
Premise Health values continuous improvement and expects the Medical Office Receptionist to identify opportunities to enhance service quality. The role also involves complying with annual competency requirements and potentially undertaking additional duties as assigned. This is an excellent opportunity for individuals with prior front desk or medical office experience who are committed to supporting patient care and contributing positively to a team-oriented healthcare environment. The company offers competitive pay along with a comprehensive benefits package that supports employee well-being and professional development.
The role of a Full Time Medical Office Receptionist at Premise Health is located in their Health Center in Chandler, AZ, and is pivotal to ensuring the smooth operation of front office services. This position is full-time with scheduled working hours from Monday to Friday, 8:00 am to 5:00 pm. The receptionist acts as the first point of contact for patients, visitors, and salespeople, playing a crucial role in fostering a welcoming atmosphere while efficiently managing clerical responsibilities. Key duties encompass organizing and maintaining patient charts, managing appointment scheduling and reminders, answering telephones and directing inquiries, coordinating referrals, managing billing processes, and collecting payments. This role demands exceptional interpersonal skills, professionalism, problem-solving aptitude, and a strong customer service orientation. The receptionist must maintain accuracy and thoroughness in documentation and billing and demonstrate excellent listening skills to effectively respond to patient needs and handle difficult or emotional situations tactfully.
Premise Health values continuous improvement and expects the Medical Office Receptionist to identify opportunities to enhance service quality. The role also involves complying with annual competency requirements and potentially undertaking additional duties as assigned. This is an excellent opportunity for individuals with prior front desk or medical office experience who are committed to supporting patient care and contributing positively to a team-oriented healthcare environment. The company offers competitive pay along with a comprehensive benefits package that supports employee well-being and professional development.
Job Requirements
- High school diploma or GED required
- One year certificate from college or technical school with concentration in front office support for medical settings preferred
- At least 3 year experience in a front desk or customer service related field required
- Experience in a medical office preferred
Job Qualifications
- High school diploma or GED required
- One year certificate from college or technical school with concentration in front office support for medical settings preferred
- At least 3 year experience in a front desk or customer service related field required
- Experience in a medical office preferred
Job Duties
- Organizes and maintains a filing system for patient charts, including generating chart numbers, filing, and pulling charts
- Answers telephone and either responds to inquiry, directs caller to appropriate personnel, or initiates a triage slip for response by medical personnel
- Schedules appointments and enters appointment date and time into computerized scheduler
- Conducts reminder calls to all patients
- Greets and directs patients, salespeople, and visitors
- Registers patients by verifying that patient's record is up to date and accurate
- Makes appropriate changes in computer system and on patient's chart
- Coordinates referrals for patients through insurance and other physician offices or specialists
- Prepares all billings in computerized system for processing by finance
- Collects payment from patients and reconciles daily cash reports
- Looks for ways to improve and promote quality
- demonstrates accuracy and thoroughness
- Ability to identify and solve problems in a timely manner
- gathering and analyzing information skillfully, developing alternate solutions
- Exceptional interpersonal skills
- listening skills are essential while remaining open to other ideas and trying new things
- Conducts self with professionalism and in a tactful manner, treating others with respect and consideration
- Follows through on commitments
- Strong customer service orientation, responding quickly and appropriately to customer needs, and managing difficult or emotional situations
- Demonstrates ability to perform and maintain Annual Competencies
- May require other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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