Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $21.00 - $26.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
401(k) Plan
Paid holidays
Paid vacation time
Wellness Program
Employee assistance program
Virtual primary care
Virtual behavioral health
Job Description
Premise Health is a leading healthcare provider dedicated to helping individuals get, stay, and be well. With a mission centered on delivering exceptional healthcare experiences, Premise Health operates numerous health centers across the United States, providing high-quality medical services to employees and their dependents in corporate environments. The company emphasizes a culture of inclusivity, respect, and professionalism, fostering a work environment that prioritizes employee well-being and work-life balance. Premise's commitment extends beyond patient care to ensuring that its team members receive comprehensive benefits and support, enabling them to thrive both professionally and personally. For more information about Premise and its... Show More
Job Requirements
- High school diploma or GED
- At least 3 years experience in a front desk or customer service related field
- Strong computer skills and familiarity with internet, spreadsheet, and word processing software
- Ability to maintain professionalism and tact when interacting with patients and colleagues
- Strong customer service orientation and ability to handle difficult or emotional situations
- Excellent organizational skills including filing and scheduling
- Ability to collect payments and reconcile cash reports accurately
Job Qualifications
- High school diploma or GED
- One year certificate from college or technical school with concentration in front office support for medical settings preferred
- At least 3 years experience in a front desk or customer service related field
- Experience in a medical office preferred
- Strong computer skills including knowledge of internet software, spreadsheet software, and word processing software
- Knowledge of medical practice software a plus
- Knowledge of medical record filing and coding systems and medical terminology preferred
Job Duties
- Organizes and maintains a filing system for patient charts including generating chart numbers, filing, and pulling charts
- Answers telephone and either responds to inquiry, directs caller to appropriate personnel, or initiates a triage slip for response by medical personnel
- Schedules appointments and enters appointment date and time into computerized scheduler
- Conducts reminder calls to all patients
- Greets and directs patients, salespeople, and visitors
- Registers patients by verifying that patient records are accurate and up to date, making changes in computer system and on charts
- Coordinates referrals for patients through insurance and other physician offices or specialists
- Prepares all billings in computerized system for processing by finance
- Collects payment from patients and reconciles daily cash reports
- Looks for ways to improve and promote quality demonstrating accuracy and thoroughness
- Identifies and solves problems in a timely manner by gathering and analyzing information skillfully, developing alternate solutions
- Demonstrates exceptional interpersonal and listening skills while remaining open to other ideas and trying new approaches
- Conducts self professionally and tactfully, treating others with respect and consideration
- Follows through on commitments
- Maintains a strong customer service orientation, responding quickly and appropriately to customer needs and managing difficult or emotional situations
- Demonstrates ability to perform and maintain annual competencies
- Performs other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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