Job Overview
Employment Type
Part-time
Hourly
Compensation
Hourly
Range $12.25 - $15.75
Work Schedule
Flexible
Benefits
Competitive hourly pay
flexible schedule
growth potential
Benefits eligible
Paid training
Mission-driven work
supportive team
Job Description
Integrated Psych Solutions (IPS) is a dynamic and rapidly expanding behavioral healthcare organization based in Augusta, GA. Since its founding in 2019, IPS has made a significant impact across the Southeast by offering mental health services in various settings including hospitals, rehabilitation centers, long-term care facilities, and outpatient clinics. The company's mission centers around providing compassionate, timely, and effective care to individuals seeking mental health support, making it a respected leader in the behavioral health sector. With a focus on quality and accessibility, IPS is dedicated to continuously growing and enhancing its services, creating meaningful opportunities for both patients and healthcare professionals alike.
The company is currently seeking a reliable and personable Front Desk Receptionist to become the welcoming face of its outpatient behavioral health clinic in Augusta, GA. This part-time role entails working 15-20 hours per week with a flexible schedule, ideal for candidates seeking work-life balance or supplemental income. The Front Desk Receptionist will be responsible for managing patient interactions efficiently, including greeting patients, checking them in and out, handling copay collections, answering phone calls, coordinating referrals, and maintaining smooth clinic operations. This role is vital in setting a positive first impression and ensuring a seamless experience for every patient visiting the clinic. The receptionist will operate in a fast-paced but supportive environment, collaborating closely with clinical and administrative teams to uphold IPS's standards of care and service.
The position offers a competitive hourly pay rate commensurate with experience, alongside the potential for growth as the practice continues to expand. Being part of IPS means joining a mission-driven team dedicated to improving mental health access in the region, with ample opportunities for professional development. The role provides exposure to clinical operations and healthcare billing workflows, enriching the receptionist’s experience and skill set. Importantly, there is a clear pathway to full-time employment with expanded responsibilities as the organization scales, making this an excellent opportunity for candidates eager to advance their careers in behavioral healthcare administration. IPS fosters a supportive workplace culture that values collaboration, communication, and continuous learning, ensuring that employees feel valued and empowered to contribute meaningfully to the company’s mission.
The company is currently seeking a reliable and personable Front Desk Receptionist to become the welcoming face of its outpatient behavioral health clinic in Augusta, GA. This part-time role entails working 15-20 hours per week with a flexible schedule, ideal for candidates seeking work-life balance or supplemental income. The Front Desk Receptionist will be responsible for managing patient interactions efficiently, including greeting patients, checking them in and out, handling copay collections, answering phone calls, coordinating referrals, and maintaining smooth clinic operations. This role is vital in setting a positive first impression and ensuring a seamless experience for every patient visiting the clinic. The receptionist will operate in a fast-paced but supportive environment, collaborating closely with clinical and administrative teams to uphold IPS's standards of care and service.
The position offers a competitive hourly pay rate commensurate with experience, alongside the potential for growth as the practice continues to expand. Being part of IPS means joining a mission-driven team dedicated to improving mental health access in the region, with ample opportunities for professional development. The role provides exposure to clinical operations and healthcare billing workflows, enriching the receptionist’s experience and skill set. Importantly, there is a clear pathway to full-time employment with expanded responsibilities as the organization scales, making this an excellent opportunity for candidates eager to advance their careers in behavioral healthcare administration. IPS fosters a supportive workplace culture that values collaboration, communication, and continuous learning, ensuring that employees feel valued and empowered to contribute meaningfully to the company’s mission.
Job Requirements
- High school diploma or equivalent
- Minimum 1 year of experience in a medical or outpatient clinic front desk role
- Ability to handle patient check-in and check-out processes accurately
- Experience with insurance verification and copay collection preferred
- Excellent communication skills both in-person and on the phone
- Proficiency with computer software including Google Workspace
- Ability to maintain confidentiality and adhere to HIPAA regulations
- Availability to work flexible part-time hours in Augusta, GA
- Reliable, personable, and professional attitude
Job Qualifications
- High school diploma or equivalent required
- 1+ year of experience in a medical office, outpatient clinic, or healthcare front desk setting preferred
- Experience collecting copays and verifying insurance is a plus
- Friendly, polite, and professional demeanor in person and on the phone
- Strong attention to detail and ability to manage multiple tasks simultaneously
- Comfortable with Google Workspace and able to learn EHR systems quickly
- Must be available to work in-person at our Augusta, GA office
Job Duties
- Greet patients and check them in and out accurately and efficiently
- Verify and update patient demographics, insurance information, and intake paperwork at each visit
- Collect copays, coinsurance, deductibles, and outstanding balances at time of service
- Schedule follow-up appointments and provide patients with visit summaries or next-step instructions at checkout
- Answer inbound calls, respond to patient inquiries, and route messages to appropriate clinical staff
- Make outbound calls for appointment confirmations, follow-ups, and no-show rescheduling
- Schedule new and returning patients, manage cancellations, and maintain waitlists
- Process and track incoming referrals from hospitals, primary care offices, and other providers
- Coordinate with referral sources to ensure timely patient scheduling and follow-through
- Enter and maintain accurate patient data in the electronic health record (EHR) system
- Provide general administrative support to clinical and office staff as needed
- Maintain strict confidentiality and adhere to HIPAA guidelines at all times
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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