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Medical Front Desk Receptionist/Patient Experience Expert I
Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $21.25 - $24.43
Work Schedule
Rotating Shifts
Day Shifts
Weekend Shifts
Benefits
competitive pay
Paid Time Off
Sick Time
paid company holidays
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
Retirement Plan
Tuition Reimbursement
Career growth opportunities
Job Description
CAN Community Health is a reputable nonprofit organization dedicated to providing essential healthcare services, with a specialized focus on individuals impacted by HIV, Hepatitis C, STIs, and other infectious diseases. With over six years of consecutive recognition as one of NPT's Best Non-Profit to Work for, CAN Community Health prides itself on fostering a supportive and inclusive environment where employees can thrive and contribute meaningfully to the health and well-being of their community. The organization’s commitment to excellence in patient care is reflected not only in its medical services but also in its core values of respect, compassion, and patient-centered... Show More
Job Requirements
- High school diploma or equivalent required
- Minimum of one year experience in a medical office or front office setting
- Knowledge of electronic medical records systems preferred
- Must be able to operate a motor vehicle and have valid insurance and driver’s license
- Must be able to pass a Level I and Level II background check
Job Qualifications
- High school diploma or equivalent
- Minimum of one year experience in a medical office or front office setting
- Knowledge of electronic medical records systems preferred
- Must be able to operate a motor vehicle and have valid insurance and driver’s license
Job Duties
- Represent CAN Community Health’s mission, vision, and values in all interactions
- Provide professional, confidential assistance to patients
- Accurately collect, process and post patient payments, including co-pays, deductibles and outstanding balance
- Verify and update patient insurance information and eligibility during check-in
- Accurately explain billing policies, insurance coverage and patient financial responsibilities
- Ensure compliance with federal and state billing regulations and clinic policies, especially related to CAN’s mission
- Collaborate with Revenue Cycle Management team to resolve discrepancies and ensure payments are posted accurately
- Schedule and confirm patient appointments, managing any necessary follow-up for missing payments
- Respond to patient inquiries regarding billing, insurance and payment in a timely manner
- Assist with other front desk duties including answering phones and managing patient paperwork
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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