Medical Front Desk Receptionist/Patient Experience Expert I

CAN Community Health is a reputable nonprofit organization dedicated to providing essential healthcare services, with a specialized focus on individuals impacted by HIV, Hepatitis C, STIs, and other infectious diseases. With over six years of consecutive recognition as one of NPT's Best Non-Profit to Work for, CAN Community Health prides itself on fostering a supportive and inclusive environment where employees can thrive and contribute meaningfully to the health and well-being of their community. The organization’s commitment to excellence in patient care is reflected not only in its medical services but also in its core values of respect, compassion, and patient-centered support.

The Patient Experience Expert I position is a full-time role scheduled primarily during day shifts, Monday through Thursday from 8:00 am to 6:00 pm, and Fridays from 8:30 am to 12:30 pm, with an additional extended hours schedule rotating bi-monthly that includes weekday and weekend shifts. The role offers a competitive hourly pay rate ranging from $21.25 to $24.43, commensurate with experience. This position is ideally suited for individuals passionate about patient care and eager to make a tangible difference by ensuring that patients receive welcoming, timely, and coordinated access to healthcare services.

As the primary point of contact for patients visiting CAN Community Health facilities, the Patient Experience Expert I plays a pivotal role in creating a positive first impression by providing professional, confidential, and efficient front desk services. Responsibilities include managing patient registration, scheduling appointments, verifying insurance details, processing payments, and addressing patient inquiries with clarity and compassion. The position demands a strong understanding of medical office protocols, electronic medical records systems, and compliance with federal and state billing regulations. Collaboration with the Revenue Cycle Management team is critical to ensure accuracy and resolution of payment discrepancies.

Working at CAN Community Health means joining a team dedicated to a mission-driven environment that values diversity and individual contributions. The organization supports its employees with generous benefits including paid time off, health and dental insurance, life and disability plans, retirement plan matching, tuition reimbursement, and ongoing career development opportunities. This wide array of benefits underscores CAN Community Health’s commitment to fostering a rewarding and sustainable career path for its workforce.

In summary, the Patient Experience Expert I role is ideal for candidates who possess excellent interpersonal skills, attention to detail, and a strong commitment to improving patient experiences. This position offers the chance to work within a respected nonprofit environment focused on health equity, patient advocacy, and community impact, ensuring that each patient encounter is handled with empathy and professionalism.