Job Overview
Employment Type
Full-time
Part-time
Hourly
Compensation
Hourly
Range $15.00 - $23.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Professional development opportunities
flexible schedule
Job Description
Bella Sol Medical Spa, PLLC is a premier medical spa located in Winston-Salem, North Carolina, dedicated to providing top-tier medical-grade health and wellness treatments. Established in August 2021, this forward-thinking medical spa has quickly become a trusted destination for clients seeking advanced aesthetic and wellness solutions. The spa operates under the motto 'Self-Care at the Cellular Level,' reflecting its mission to educate and empower individuals to nurture their health and beauty from the inside out. Bella Sol Medical Spa offers a comprehensive range of services including chemical peels, laser treatments, IV hydration, cosmetic injectables, and weight management programs. Each service is delivered with a focus on professionalism, safety, and personalization, backed by evidence-based practices under the guidance of highly skilled Nurse Practitioners. The team at Bella Sol Medical Spa is committed to enhancing client well-being by combining innovative technology with compassionate care, creating a serene and welcoming environment where clients can feel confident and cared for throughout their wellness journey.
The Medical Concierge role at Bella Sol Medical Spa, PLLC is a dynamic, client-facing position crucial to the spa's mission of delivering exceptional patient care and service. This role is ideally suited for a motivated and energetic individual passionate about health, wellness, and customer service excellence. As a Medical Concierge, you will be the first point of contact for potential and existing patients, representing the spa's brand with professionalism and warmth. Your primary responsibilities will include promoting and selling a broad spectrum of the spa's services and products, efficiently booking appointments, and managing patient inquiries to ensure complete satisfaction. The role demands a proactive approach to communication, including answering inbound calls, conducting outbound appointment confirmations, and adeptly handling patient concerns and complaints with empathy and accuracy. Furthermore, the Medical Concierge will contribute to the spa's growth through qualified lead generation by understanding patient needs and offering suitable solutions. A valuable aspect of this role is cross-functional collaboration across departments to maintain high standards of patient service and identify opportunities for continuous process improvement. This position offers a competitive hourly wage ranging from $15 to $23, reflecting the level of responsibility, experience, and dedication required to thrive in this role. For candidates with a certified medical assistant background, this role provides an excellent opportunity to leverage medical knowledge in a customer service context, enhancing patient experiences in a cutting-edge medical spa setting.
The Medical Concierge role at Bella Sol Medical Spa, PLLC is a dynamic, client-facing position crucial to the spa's mission of delivering exceptional patient care and service. This role is ideally suited for a motivated and energetic individual passionate about health, wellness, and customer service excellence. As a Medical Concierge, you will be the first point of contact for potential and existing patients, representing the spa's brand with professionalism and warmth. Your primary responsibilities will include promoting and selling a broad spectrum of the spa's services and products, efficiently booking appointments, and managing patient inquiries to ensure complete satisfaction. The role demands a proactive approach to communication, including answering inbound calls, conducting outbound appointment confirmations, and adeptly handling patient concerns and complaints with empathy and accuracy. Furthermore, the Medical Concierge will contribute to the spa's growth through qualified lead generation by understanding patient needs and offering suitable solutions. A valuable aspect of this role is cross-functional collaboration across departments to maintain high standards of patient service and identify opportunities for continuous process improvement. This position offers a competitive hourly wage ranging from $15 to $23, reflecting the level of responsibility, experience, and dedication required to thrive in this role. For candidates with a certified medical assistant background, this role provides an excellent opportunity to leverage medical knowledge in a customer service context, enhancing patient experiences in a cutting-edge medical spa setting.
Job Requirements
- High school diploma or equivalent
- Prior experience in customer service or similar roles
- Strong verbal and written communication skills
- Ability to handle confidential patient information with discretion
- Proficiency in computer systems and appointment booking software
- Ability to manage multiple tasks and work in a fast-paced environment
- Flexibility to work during business hours
- Certified medical assistant preferred but not required
Job Qualifications
- Certified medical assistant preferred
- Prior experience in customer service or patient-facing roles
- Strong communication and interpersonal skills
- Ability to handle multiple tasks efficiently
- Knowledge of medical spa treatments and services is a plus
- Proficiency in appointment scheduling software
- Demonstrated problem-solving skills
- Ability to work collaboratively in a team environment
- High school diploma or equivalent
Job Duties
- Answer inbound calls from potential patients, answering questions and addressing patient concerns
- Promote and sell the full range of Bella Sol Medical Spa's products and services and book patient's complimentary consultation
- Make outbound calls to reconfirm patient appointments 24 hours prior if unconfirmed
- Resolve patient inquiries at first point of contact where possible
- Ensure appropriate escalation and keep patient informed of resolution progress
- Effectively manage and record patient complaints
- Build patient confidence by identifying and understanding patient needs and concerns and offering solutions through up-selling/cross selling additional products and services
- Generate and record qualified leads
- Work cross functionally with other business departments by communicating patient feedback and keeping them informed of patient issues and successes
- Ensure patient calls are registered and acted on all appropriate systems and all administration and documentation is completed accurately and efficiently
- Identify and highlight deficiencies in business processes/procedures, offering recommendations and undertaking corrective actions to improve patient service and satisfaction
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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