Job Overview
Employment Type
Full-time
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Professional development opportunities
flexible schedule
Employee Discounts
Dental Insurance
Job Description
Our busy medical and aesthetic office is a well-established healthcare facility that combines comprehensive medical services with specialized aesthetic treatments, focusing on patient wellness and beauty enhancement. Located in a thriving community, our practice is dedicated to providing high-quality care in a warm and welcoming environment. We pride ourselves on our commitment to patient satisfaction, utilizing both medical expertise and aesthetic innovations to meet diverse patient needs. Our team is made up of passionate professionals who strive to deliver personalized treatment plans along with exceptional customer service to ensure that every patient feels valued and cared for throughout their experience with us.
We are currently seeking a full-time Medical Assistant/Front Desk Receptionist to join our dynamic team. This multifaceted role requires a candidate who is not only customer service oriented but who is also eager to expand their knowledge about our aesthetic services. The ideal candidate will provide vital support in both clinical and administrative functions, acting as the first point of contact for patients and visitors, handling scheduling and insurance verification, and assisting healthcare providers with patient care tasks. This position offers an excellent opportunity to grow professionally within a supportive and fast-paced medical office environment.
The Medical Assistant/Front Desk Receptionist will be responsible for answering telephone calls with professionalism, managing patient scheduling by coordinating appointments, rescheduling and cancellations in accordance with office protocols, and providing accurate information to callers. Additionally, the role involves registering patients, verifying insurance details, and maintaining patient confidentiality in compliance with medical regulations. Candidates must be proficient in computer applications and ideally familiar with EPIC Electronic Health Records (EHR) systems to streamline patient records management.
A key component of the role is triaging patients either in person or over the phone to determine the urgency of care required and assisting with administrative tasks such as scheduling patient tests, procedures, referrals, and admissions as instructed by the medical provider. The successful candidate will assist in rooming patients and maintaining an organized supply inventory, contributing to seamless office operations. A willingness and ability to learn about the aesthetic services offered are essential for integrating fully into our team and providing informed support to patients exploring these options.
This position demands excellent interpersonal and organizational skills, with an emphasis on delivering empathetic, courteous, and efficient service. Candidates with a high school diploma or equivalent, and preferably some medical assistant schooling, who have at least two years of medical office experience, will find this role suits their career aspirations perfectly. We foster a collaborative working atmosphere where continuous learning and professional development are highly encouraged, making this an ideal role for someone looking to advance their career in medical administration and aesthetic healthcare support.
We are currently seeking a full-time Medical Assistant/Front Desk Receptionist to join our dynamic team. This multifaceted role requires a candidate who is not only customer service oriented but who is also eager to expand their knowledge about our aesthetic services. The ideal candidate will provide vital support in both clinical and administrative functions, acting as the first point of contact for patients and visitors, handling scheduling and insurance verification, and assisting healthcare providers with patient care tasks. This position offers an excellent opportunity to grow professionally within a supportive and fast-paced medical office environment.
The Medical Assistant/Front Desk Receptionist will be responsible for answering telephone calls with professionalism, managing patient scheduling by coordinating appointments, rescheduling and cancellations in accordance with office protocols, and providing accurate information to callers. Additionally, the role involves registering patients, verifying insurance details, and maintaining patient confidentiality in compliance with medical regulations. Candidates must be proficient in computer applications and ideally familiar with EPIC Electronic Health Records (EHR) systems to streamline patient records management.
A key component of the role is triaging patients either in person or over the phone to determine the urgency of care required and assisting with administrative tasks such as scheduling patient tests, procedures, referrals, and admissions as instructed by the medical provider. The successful candidate will assist in rooming patients and maintaining an organized supply inventory, contributing to seamless office operations. A willingness and ability to learn about the aesthetic services offered are essential for integrating fully into our team and providing informed support to patients exploring these options.
This position demands excellent interpersonal and organizational skills, with an emphasis on delivering empathetic, courteous, and efficient service. Candidates with a high school diploma or equivalent, and preferably some medical assistant schooling, who have at least two years of medical office experience, will find this role suits their career aspirations perfectly. We foster a collaborative working atmosphere where continuous learning and professional development are highly encouraged, making this an ideal role for someone looking to advance their career in medical administration and aesthetic healthcare support.
Job Requirements
- 2+ years of medical office experience required
- High school diploma or equivalent
- Willingness to learn about aesthetic services
- Ability to handle multiple administrative and clinical tasks efficiently
- Strong communication skills
- Maintain patient confidentiality
- Team player mentality
Job Qualifications
- High school diploma or equivalent
- Medical assistant schooling preferred
- Proficient in computer applications
- Experience with EPIC EHR preferred
- Excellent interpersonal and organizational skills
- Basic clerical skills
- Customer service oriented
Job Duties
- Answers telephone and disperses callers in a friendly, prompt and accurate manner
- Takes accurate messages when appropriate
- Provides appropriate information to callers
- Schedules, cancels, reschedules and confirms office visits according to office scheduling procedure
- Tracks and recalls patients when appropriate for care follow-up and preventative care visits
- Greets patients and families, registers and verifies insurance and other necessary information
- Schedules patient testing, procedures, referrals, admissions at provider's request
- Responds to medical records requests, insuring patient confidentiality
- Resolves immediate problems in administrative area and ensures compliance with all policies and regulations
- Communicates with provider as needed
- Triage patients in person or on the telephone
- Assists in scheduling patients for testing procedures and providing patient instructions specific to testing
- Maintains stock and supplies
- Works as a medical assistant, rooming patients as needed
- Must learn about aesthetic services
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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