Medical Assistant - Front Office

Center for Primary Care (CPC) has been a trusted healthcare provider in the CSRA region for over 30 years, committed to delivering accessible, convenient, and personal healthcare services to families in the community. With a steadfast mission to enhance the health and wellbeing of those they serve, CPC operates through nine diverse practices alongside laboratory, imaging, and corporate facilities. This well-established healthcare organization prioritizes compassionate and high-quality care within a joyful and supportive environment. The team at CPC includes experienced physicians, healthcare professionals, and administrative staff who collectively work to translate the organization's mission into impactful healthcare services that meet the evolving needs of their patients.

Center for Primary Care fosters a workplace culture recognized by the Great Place to Work certification, demonstrating their dedication to creating a positive and engaging employee experience. Employees describe an environment infused with joy, trust, and belonging, highlighting CPC's proactive approach to listening to and acting on staff feedback to maintain a nurturing and professional workplace. This makes CPC not only a reputable institution for patient care but also an excellent place to advance a healthcare career.

The role of the Certified Medical Assistant - Front Office at CPC is integral to the smooth operation of the medical office and the overall patient experience. Reporting directly to the Office Manager, the Certified Medical Assistant serves as the friendly first point of contact, responsible for greeting patients, scheduling appointments, maintaining accurate patient records, and handling accounts. This role requires a blend of strong administrative skills, familiarity with medical office technology, and a compassionate approach to patient interaction.

Detailed responsibilities include answering and screening telephone calls efficiently, scheduling appointments according to established policies and patient needs, and ensuring all necessary patient information is collected during check-in. The Certified Medical Assistant also manages data entry for billing and payment postings, processes incoming and outgoing correspondence, and assists in maintaining smooth patient flow by supporting other areas of the office as needed. Maintaining patient confidentiality and adhering to HIPAA guidelines are critical components of the position to safeguard sensitive health information.

This full-time position operates within a well-lit medical office environment, with working hours Monday, Tuesday, Thursday, and Friday from 8:15 am to 5:00 pm, and Wednesday from 11:00 am to 7:00 pm. Flexibility to work extended hours is occasionally required. Compensation is competitive and reflective of the candidate's education and experience, making this an attractive opportunity for qualified medical assistants eager to join a supportive and dynamic healthcare team. Center for Primary Care’s commitment to equal opportunity employment and a drug-free workplace highlights its inclusive and professional standards.