Medical Assistant – Front Office

Family HealthCare Network (FHCN) is a leading healthcare organization dedicated to providing comprehensive, high-quality medical services to diverse communities. With a mission to improve health outcomes and ensure access to care, FHCN operates multiple health centers and mobile health units offering patient-centered care in a supportive and technologically advanced environment. The organization values professionalism, technical proficiency, and compassionate service, and places strong emphasis on collaborative teamwork and continuous improvement. FHCN is committed to delivering efficient patient flow and exceptional healthcare experiences through innovative solutions and dedicated healthcare professionals.

The Medical Assistant - Front Office plays a pivotal role at Family HealthCare Network by supporting efficient patient flow and managing registration duties to enhance the patient visit experience. This position requires a highly organized and skilled individual who can multitask in a fast-paced clinical setting, supporting both patient intake and administrative processes. The role involves pre-scrubbing appointments, assisting with patient distribution including walk-ins, and making initial health assessments such as taking temperatures and collecting symptoms. Additionally, the Medical Assistant is responsible for communicating wait times, scheduling appointments, and handling the check-in process by collecting and verifying patient demographics and insurance information.

In addition to patient-facing responsibilities, the Medical Assistant - Front Office manages critical documentation, including scanning and indexing insurance cards, eligibility forms, and clinical documents, as well as processing medical record releases and patient requests. Financial duties such as collecting nominal fees, reconciling payments, generating bank deposits, and reporting to the finance department are integral to the role. This position also involves operational tasks related to Family HealthCare Network’s mobile health unit, including maintenance, restocking, cleaning, and driving the unit to various locations as needed, sometimes outside regular business hours.

The ideal candidate must have strong technical skills including proficiency in Microsoft Office applications like Word, Excel, and PowerPoint to handle data compilation and presentation creation. A Clinical Medical Assistant Certification is preferred, though other administrative certifications are considered depending on location. Candidates must demonstrate excellent written and verbal communication skills to effectively compile and convey technical information to diverse audiences. Physical demands include the ability to perform repetitive tasks, occasional lifting of light objects, and mobility requirements aligned with vehicle operation and clinical support activities.

Employment for this role is full-time with a competitive hourly pay scale ranging from $21.25 to $29.33. Alongside contributing to a renowned healthcare provider, this role offers professional growth opportunities in a dynamic healthcare setting that emphasizes patient care, technical proficiency, and operational excellence.