Meadows of Napa Valley - Receptionist

Napa, CA, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Hourly

Range $20.00 - $23.00

Work Schedule

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee assistance program

Disability insurance

Vision Insurance

Job Description

The Meadows of Napa Valley is a distinguished not-for-profit Life Plan Community located in the heart of California's renowned Wine Country. Situated at 1800 Atrium Parkway, Napa, CA 94559, this community stands out as the premier destination for senior living in the area. Known for its retreat-like ambiance, The Meadows of Napa Valley excels in providing resort-style services and amenities tailored to the unique needs of its residents. The community features gorgeous residences that blend comfort and elegance, along with three onsite restaurants offering delicious dining experiences. Beyond lifestyle amenities, it also provides a full continuum of healthcare services including Assisted Living, Memory Care, and Skilled Nursing, ensuring residents receive comprehensive support as their needs evolve. The Meadows of Napa Valley has built a trusted reputation and has consistently been ranked among Napa's top senior living communities, emphasizing a commitment to quality, compassion, and resident well-being.

We are currently looking to welcome a Receptionist who will play a pivotal role as the first point of contact for residents, families, guests, vendors, and employees. This position is part-time and includes shifts on Saturdays and Sundays, with compensation ranging from $20.00 to $23.00 per hour depending on experience. As the community's ambassador, the Receptionist will ensure all interactions are handled with professionalism and warmth, fostering a hospitable environment. The role requires someone who is adept at managing multiple responsibilities such as responding promptly to emergencies, maintaining accurate incident and operational documentation, and providing information and assistance through various communication channels. The Receptionist also acts as a key hub for communications and logistics within the community, including handling mail and packages and supporting security by verifying all visitors and contractors. This role demands exceptional judgment, problem-solving skills, and the ability to perform independently while adhering to established protocols. Candidates should possess strong communication skills, customer service orientation, and the ability to work effectively in a fast-paced, sensitive environment. Joining The Meadows of Napa Valley means becoming part of a community devoted to enhancing the lives of senior residents through exceptional service, integrity, and a culture of excellence. This opportunity is ideal for individuals passionate about hospitality and community engagement in a rewarding senior living environment.

Job Requirements

Experience in clerical office work, reception, scheduling, hospitality, customer service, or a related field preferred
Experience interacting with the public in high-volume or sensitive situations preferred
Experience with Point Click Care (PCC) or other electronic health record (EHR) systems preferred
Experience working with older adults or in senior living, healthcare, hospitality, or customer-service-focused environments preferred
Possess a current CPR certification, or be willing to obtain one upon hire
Exceptional phone etiquette and professional communication skills
Demonstrate strong customer service and hospitality orientation, to create a welcoming and supportive environment
Excellent verbal and written communication skills, including the ability to follow oral and written instructions
Ability to demonstrate tact, discretion, empathy, and professionalism in sensitive or emotionally challenging situations
Proactive problem-solving skills, with the ability to anticipate needs and resolve concerns before escalation
Utilize strong critical thinking and judgment, with the ability to identify alternative solutions
Outstanding organizational skills, attention to detail, and ability to manage multiple priorities in a fast-paced environment
Ability to complete forms and maintain comprehensive documentation, including incident reports and operational records
Proficiency with standard office equipment, including multi-line phone systems, computers, copiers, and scanners
Computer proficiency, including Microsoft Outlook, Word, Excel, and Teams

Job Qualifications

Experience in clerical office work, reception, scheduling, hospitality, customer service, or a related field preferred
Experience interacting with the public in high-volume or sensitive situations preferred
Experience with Point Click Care (PCC) or other electronic health record (EHR) systems preferred
Experience working with older adults or in senior living, healthcare, hospitality, or customer-service-focused environments preferred
Possess a current CPR certification, or be willing to obtain one upon hire
Exceptional phone etiquette and professional communication skills
Demonstrate strong customer service and hospitality orientation, to create a welcoming and supportive environment
Excellent verbal and written communication skills, including the ability to follow oral and written instructions
Ability to demonstrate tact, discretion, empathy, and professionalism in sensitive or emotionally challenging situations
Proactive problem-solving skills, with the ability to anticipate needs and resolve concerns before escalation
Utilize strong critical thinking and judgment, with the ability to identify alternative solutions
Outstanding organizational skills, attention to detail, and ability to manage multiple priorities in a fast-paced environment
Ability to complete forms and maintain comprehensive documentation, including incident reports and operational records
Proficiency with standard office equipment, including multi-line phone systems, computers, copiers, and scanners
Computer proficiency, including Microsoft Outlook, Word, Excel, and Teams

Job Duties

Serve as an ambassador for The Meadows of Napa Valley, delivering exceptional customer service and fostering a warm, professional, and hospitable environment for residents, families, guests, vendors, and employees
Act as the initial responder during resident emergencies, including incidents in apartments and situations within the community requiring 911 activation
Follow established emergency protocols, notify appropriate personnel, and assist emergency responders as needed
Prepare timely, accurate, and detailed incident reports and related documentation following emergencies, accidents, injuries, or other reportable events, ensuring compliance with community policies and regulatory requirements
Provide a hospitality-driven experience by anticipating needs, identifying concerns, and connecting individuals with appropriate services or departments
Assist residents, employees, and guests by providing information and directing them to appropriate departments via phone, email, and in-person interactions
Exercise sound judgment, critical thinking, and independent decision-making when addressing resident concerns, visitor requests, and unexpected situations within established guidelines