
Job Overview
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional development opportunities
Employee assistance program
Life insurance
Job Description
The hiring establishment is a reputable hotel that is committed to delivering exceptional guest experiences and maintaining operational excellence across all departments. This hotel prides itself on a strong commitment to quality service, ensuring that all guests receive the highest standards of hospitality in a welcoming and professional environment. The hotel operates within the full-service or select-service hotel segment and provides a dynamic workplace where career growth and professional development are encouraged. Emphasizing adherence to federal, state, and local regulations, the hotel also maintains compliance with industry standards and continually updates policies to reflect changing regulatory requirements. This commitment extends to staff training, recruitment, and development, fostering a supportive and efficient work environment that values teamwork and proactive leadership.
The role is designed for an individual who oversees multiple departments within the hotel and functions as the General Manager in their absence. The General Manager's Assistant or Operations Manager is responsible for analyzing the hotel's financial performance, delivering timely and accurate financial reports, and driving the generation of new and repeat business aligned with established sales targets. A key element of the position involves maximizing profitability through stringent cost control measures, including effective labor cost management via proper training and scheduling. The successful candidate will guide the hotel’s operations with a positive and strategic outlook, understanding the workforce needs and proactively recruiting qualified candidates to maintain high service standards and operational efficiency. The role requires comprehensive knowledge of human resources practices and regulatory requirements, ensuring compliance across all departments. Strong leadership skills are essential, with the ability to manage department heads and coordinate daily activities effectively. The role also involves direct negotiation with vendors to optimize supply chain processes and distribution strategies. This individual must possess exceptional communication skills to present information professionally at various organizational levels and maintain excellent relationships with both guests and team members. With education requirements including a bachelor’s degree in Hotel and Restaurant Management or a related field (a master's degree is preferred), and a minimum of three years of experience in hotel operations management roles, this position represents a significant opportunity for experienced hospitality professionals to advance their careers. The physical demands of the role require medium work capabilities and flexibility in scheduling. This position promotes inclusivity and equal opportunity employment practices, encouraging candidates from diverse backgrounds to apply and contribute to the hotel’s continued success.
The role is designed for an individual who oversees multiple departments within the hotel and functions as the General Manager in their absence. The General Manager's Assistant or Operations Manager is responsible for analyzing the hotel's financial performance, delivering timely and accurate financial reports, and driving the generation of new and repeat business aligned with established sales targets. A key element of the position involves maximizing profitability through stringent cost control measures, including effective labor cost management via proper training and scheduling. The successful candidate will guide the hotel’s operations with a positive and strategic outlook, understanding the workforce needs and proactively recruiting qualified candidates to maintain high service standards and operational efficiency. The role requires comprehensive knowledge of human resources practices and regulatory requirements, ensuring compliance across all departments. Strong leadership skills are essential, with the ability to manage department heads and coordinate daily activities effectively. The role also involves direct negotiation with vendors to optimize supply chain processes and distribution strategies. This individual must possess exceptional communication skills to present information professionally at various organizational levels and maintain excellent relationships with both guests and team members. With education requirements including a bachelor’s degree in Hotel and Restaurant Management or a related field (a master's degree is preferred), and a minimum of three years of experience in hotel operations management roles, this position represents a significant opportunity for experienced hospitality professionals to advance their careers. The physical demands of the role require medium work capabilities and flexibility in scheduling. This position promotes inclusivity and equal opportunity employment practices, encouraging candidates from diverse backgrounds to apply and contribute to the hotel’s continued success.
Job Requirements
- Bachelor's degree in hotel and restaurant management or related field required
- minimum three years experience as operations manager front office manager or department manager in a full or select service hotel
- proficiency in computer skills including Windows applications and Delphi
- strong communication skills both verbal and written
- knowledge of hotel departments and sales revenue channels
- ability to lead and work in team environments
- knowledge of relevant federal state and local labor laws
- ability to operate office equipment
- willingness to work flexible schedules
- physical ability to perform medium work including lifting 20 to 50 pounds occasionally
- willingness to travel between facilities as required
Job Qualifications
- Bachelor's degree in hotel and restaurant management or related field
- master’s degree preferred
- three years experience as operations manager front office manager or department manager in a full or select service hotel
- computer skills and dexterity for data entry and retrieval
- proficiency with Windows-style applications and Delphi
- effective verbal and written communication skills
- knowledge of all hotel departments
- sales revenue development skills
- team leadership skills
- ability to work with minimal supervision
- knowledge of federal state and local employment and labor laws including Title VII ADEA Equal Pay act Pregnancy Discrimination Act FLSA ADA OSHA FMLA and NLRA
- ability to operate office equipment
Job Duties
- Develops pricing strategies balancing firm objectives and customer satisfaction
- identifies develops and evaluates marketing strategy based on knowledge of establishment objectives market characteristics and cost and markup factors
- evaluates the financial aspects of product development such as budgets expenditures research and development appropriations and return-on-investment and profit-loss projections
- formulates directs and coordinates marketing activities and policies to promote products and services working with advertising and promotion managers
- directs hiring training and performance evaluations of front desk supervisor and medical concierge and oversee their daily activities
- negotiates contracts with vendors and distributors to manage product distribution establishing distribution networks and developing distribution strategies
- other related duties as required
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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