McDade Hospitality House Manager

Ochsner Health is a renowned healthcare establishment that has been serving communities since 1942. Over the years, Ochsner has remained steadfast in its commitment to serve, heal, lead, educate, and innovate. This dedication has earned the organization numerous awards, broken records, and positively impacted countless patients. At its core, Ochsner values the contributions of its dedicated employees, who are the backbone of the institution's success and the reason it continues to thrive and lead in healthcare services. Whether employees work directly with patients or support those who do, their efforts are recognized as making significant differences in people's lives. Ochsner Health invites passionate individuals to join their team and help make a meaningful difference in healthcare while discovering exciting career opportunities within the organization.

The role detailed pertains to a leadership position within Ochsner's hotel services departments, tasked with overseeing daily operations and acting as a General Manager in the absence of the incumbent. This role demands a strategic thinker who can analyze hotel financials and provide timely, accurate reports that guide decision-making. The successful candidate will be responsible for generating new and repeat business that aligns with sales targets, ensuring profitability through stringent cost controls, including labor and operational expenses. They must demonstrate grace under pressure, managing recruitment proactively to secure qualified candidates and fostering a positive work environment. A profound understanding of human resources policies and compliance with regulatory agency requirements is crucial to maintaining high operational standards. Moreover, the role requires an unwavering commitment to delivering the highest quality service to guests, reinforcing Ochsner's reputation for excellence.

Successful performance in this position requires the ability to perform essential duties efficiently and meet the organization’s standards for knowledge, skill, and ability. The position offers a challenging yet rewarding environment, demanding leadership qualities, financial acumen, operational savvy, and excellent communication capabilities. Responsibilities include developing pricing strategies that balance firm objectives with customer satisfaction, evaluating marketing strategies based on market characteristics, product development budgets, and profitability forecasts, and collaborating with advertising and promotion teams to elevate service visibility and guest engagement.

The manager will also lead recruitment, training, and supervise key departmental roles including the Front Desk Supervisor and Medical Concierge. They will negotiate contracts with vendors to optimize product distribution and ensure efficient service delivery. This role requires proficiency in computer skills, particularly with Windows applications and Delphi. Furthermore, the position necessitates familiarity with a broad spectrum of federal, state, and local laws concerning employment practices, occupational safety, wage issues, and labor relations to ensure strict compliance and uphold Ochsner’s standards of operation.

Physically, candidates should be prepared for medium work demands involving occasional lifting of 20 to 50 pounds, and frequent movement throughout facility locations. The role offers a flexible work schedule and demands the ability to perform diverse physical activities such as stooping, bending, reaching, and manual dexterity. Ochsner Health values inclusivity and accommodates individuals with disabilities to perform essential job functions effectively. This organization is an equal opportunity employer dedicated to diversity and inclusion in its workforce.

In summary, this role represents a dynamic opportunity for a seasoned hospitality professional with management experience in hotel operations to advance their career in a respected healthcare environment. The role combines operational leadership, financial management, regulatory compliance, and team development responsibilities, all centered around providing exceptional service to guests and supporting the mission and values of Ochsner Health.