Marriott Knoxville Downtown - Group Reservations Coordinator
Job Overview
Employment Type
Full-time
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Daily Pay
Medical
Dental
Vision
short-term disability
long-term disability
term life insurance
Paid Time Off
Employee assistance program
401k Retirement Plan
Job Description
Marriott Knoxville Downtown is a premier hotel strategically located adjacent to the Convention Center in Knoxville, Tennessee. Renowned for offering guests a premium experience, this hotel caters to both business and leisure travelers, providing top-notch amenities and exceptional service to ensure a memorable and carefree stay. Its convenient downtown location places guests within walking distance of major attractions such as the Knoxville Museum of Art, historic Market Square, and the University of Tennessee, making it an ideal choice for visitors who want to explore the vibrant culture and historic sites of Knoxville. Additionally, the hotel features WINDOWS ON THE PARK Restaurant/Lounge, which is well-known for its Best-4-Breakfast option and welcoming atmosphere perfect for families, with kids under 12 dining for free at qualifying rates.
The Group Reservations Coordinator role at Marriott Knoxville Downtown is an integral position working closely with multiple departments including Sales & Marketing, Accounting, Conference Services, and Group Meeting Planners, to deliver outstanding customer service and maintain the highest accuracy in booking management. This position demands strong organizational skills, meticulous attention to detail, and the ability to handle multiple software systems simultaneously, including Delphi and SMS. The coordinator is responsible for managing group profiles, inputting reservation details accurately, and acting as a liaison between groups and central reservations to ensure smooth communication and seamless group booking processes. The role occasionally requires evening and weekend work to meet deadlines and demands flexibility due to the dynamic nature of the hospitality environment.
This full-time position offers a competitive benefits package after an initial waiting period, including daily pay options, comprehensive medical, dental, and vision coverage, short-term and long-term disability income, term life and AD&D insurance, paid time off, employee assistance programs, and a 401k retirement plan. Furthermore, the hotel fosters a supportive work environment where team members are encouraged to be self-starters, results-oriented, and adaptable, with opportunities to develop their skills within a prestigious hospitality brand. Those who thrive in a collaborative, detail-driven role with a passion for delivering excellent guest experiences will find this position rewarding and challenging.
The Group Reservations Coordinator role at Marriott Knoxville Downtown is an integral position working closely with multiple departments including Sales & Marketing, Accounting, Conference Services, and Group Meeting Planners, to deliver outstanding customer service and maintain the highest accuracy in booking management. This position demands strong organizational skills, meticulous attention to detail, and the ability to handle multiple software systems simultaneously, including Delphi and SMS. The coordinator is responsible for managing group profiles, inputting reservation details accurately, and acting as a liaison between groups and central reservations to ensure smooth communication and seamless group booking processes. The role occasionally requires evening and weekend work to meet deadlines and demands flexibility due to the dynamic nature of the hospitality environment.
This full-time position offers a competitive benefits package after an initial waiting period, including daily pay options, comprehensive medical, dental, and vision coverage, short-term and long-term disability income, term life and AD&D insurance, paid time off, employee assistance programs, and a 401k retirement plan. Furthermore, the hotel fosters a supportive work environment where team members are encouraged to be self-starters, results-oriented, and adaptable, with opportunities to develop their skills within a prestigious hospitality brand. Those who thrive in a collaborative, detail-driven role with a passion for delivering excellent guest experiences will find this position rewarding and challenging.
Job Requirements
- High school graduate or G.E.D. equivalent
- Six months reservations experience in the hospitality industry
- Knowledge of Outlook, MS Word, and Excel required
- Experience with Group Sales computer systems including Delphi and SMS
- Occasional evening and weekend work to meet deadlines
- Capable of using multiple systems at the same time
- Self-starter, results-oriented, team player, and demonstrates a high-level attention to detail
- Flexibility and adaptability to a dynamic, evolving environment
Job Qualifications
- High school graduate or G.E.D. equivalent
- Six months reservations experience in the hospitality industry
- Knowledge of Outlook, MS Word, and Excel
- Experience with Group Sales computer systems including Delphi and SMS
- Self-starter, results-oriented, team player, and demonstrates a high-level attention to detail
- Flexibility and adaptability to a dynamic, evolving environment
Job Duties
- Keep updated files on all upcoming groups upon receipt of turnover
- Ensure accuracy between the Delphi and SMS systems including room blocks, rates, and cutoff dates
- Detail each Group profile and/or reservation with group specific information such as rate, rate code, deposits, location requests, package inclusions, contract concessions
- Build rates and inclusive packages specific to each Group including creating routing profiles, deposit policies, and cancellation policies
- Process travel agent commissions
- Act as liaison between group and central reservations
- Input group rooming list and facilitate all rooming list changes and billing changes upon receipt from conference service coordinator assigned to the group
- Manually assign specific accommodations based on feature and/or location requests
- Provide reservation and pick up reports upon request
- Cross reference Group resumes with system information and ensure accuracy
- Attend all Pre-Planning and/or Pre-Conference Meetings with clients and Conference Services Coordinator via phone if not available to attend in person
- Review no shows from previous night and make corrections as needed
- Assist accounting in verifying and correcting group guest’s folios
- Ensure all group functions and audits are completed in an accurate and timely fashion
- Communicate effectively with Call Center Manager, Business Analyst, Sales Manager, Conference Services Coordinator, and group meeting planner
- Perform other duties as assigned by hotel/department leadership
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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