Marriott Knoxville Downtown - Concierge

Marriott Knoxville Downtown is a premier hotel located in the heart of Knoxville, Tennessee, offering an exceptional stay experience for business and leisure travelers. Situated conveniently adjacent to the Convention Center, this hotel is a gateway to the vibrant city life and numerous nearby attractions, including the Knoxville Museum of Art, historic Market Square, and the University of Tennessee. Known for its high standards in hospitality and guest service, Marriott Knoxville Downtown prides itself on delivering a comfortable and memorable stay with excellent amenities and personalized care.

The hotel features WINDOWS ON THE PARK Restaurant and Lounge, a popular dining spot where guests enjoy the Best-4-Breakfast as well as relaxing dinners. The restaurant is family-friendly, with special offers such as kids under 12 eating for free at qualifying rates. This emphasis on both quality service and a welcoming atmosphere reflects the core values of Marriott Knoxville Downtown.

The role of Concierge at Marriott Knoxville Downtown is a key position focused on ensuring guests have a seamless and enjoyable stay from arrival to departure. The Concierge serves as the go-to host, creating a warm and inviting environment through lively conversations and personalized assistance. This role involves providing guests with valuable recommendations about the local area, including the coffee shop, city hotspots, and upcoming events, thus enriching their travel experience.

In addition to guest interaction, the Concierge supports other hotel departments such as Sales, Front Office, and Bellman/Van to ensure overall operational efficiency. The position demands a can-do spirit and the ability to swiftly handle any guest inquiries or requests, ensuring that no issue disrupts the guests' comfort. The Concierge champions teamwork and upholds the hotel’s brand standards and safety regulations, maintaining a polished appearance and professional demeanor at all times.

This role also encompasses responsibilities in supporting the coffee shop operations, which include managing transactions, overseeing inventory and cleanliness, and assisting the team where needed. The Concierge may also play a part in hiring and training new team members, helping to foster a service-oriented culture that consistently meets and exceeds guest expectations.

Marriott Knoxville Downtown offers a supportive environment for its employees with opportunities for growth and development. Those hired into full-time positions enjoy a comprehensive benefits package, including medical, dental, and vision coverage, disability income protection, life insurance, paid time off, an employee assistance program, and a 401k retirement plan. Unique to this position is the option for Daily Pay, providing employees with flexibility and financial convenience.

Overall, the Concierge position is an exciting opportunity for individuals passionate about hospitality, ready to engage with guests personally, and contribute to a team that values excellence in service delivery. Working at Marriott Knoxville Downtown means being part of a respected hotel brand that prioritizes guest satisfaction and employee well-being, combining the charm of downtown Knoxville with world-class amenities and customer care.