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Marriott Fullerton at California State University - Front Desk Supervisor
Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $23.00 - $27.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Daily Pay
Medical insurance
Dental Insurance
Vision Insurance
short-term disability
long-term disability
Paid Time Off
Employee assistance program
401k Retirement Plan
Job Description
Fullerton Marriott at California State University is an esteemed hotel situated conveniently adjacent to California State University and a short distance from downtown Fullerton, California. This location offers guests easy access to a variety of exciting attractions including Crystal Cathedral, Brea city, Knott's Berry Farm, and Disneyland in Anaheim. The hotel provides spacious rooms and suites with modern amenities such as complimentary Wi-Fi, plush bedding, and room service to ensure an exceptional stay for visitors. Guests can begin their day with a refreshing visit to the outdoor pool and fitness center, followed by enjoying a delicious meal at the on-site... Show More
Job Requirements
- high school diploma or equivalent
- at least 2 to 3 years of progressive experience in a hotel or related field
- previous supervisory experience preferred
- must have a valid driver's license
- compliance with certification requirements including food handlers, alcohol awareness, cpr, and first aid
- flexibility to work evening shifts including Fridays and Saturdays from 5:00 p.m. to 1:30 a.m.
Job Qualifications
- high school diploma or equivalent
- prior hotel supervisory experience
- experience with night audit operations
- strong leadership skills
- excellent communication abilities
- problem-solving skills
- ability to train and develop team members
- knowledge of hotel management systems
Job Duties
- greet guests with genuine warmth and keep check-ins and check-outs smooth and stress-free
- manage reservations, VIP requests, and guest inquiries to enhance guest satisfaction
- track logs, manage messages and packages to ensure efficient operations
- monitor room rates, packages, and promotions to optimize revenue
- train and lead front desk associates while building a communicative and cohesive team
- promptly handle guest concerns and resolve issues with confidence and creativity
- provide Night Audit coverage and support to maintain overall hotel oversight during evening and night shifts
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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