Marriott Fullerton at California State University - Front Desk Supervisor

Fullerton Marriott at California State University is an esteemed hotel situated conveniently adjacent to California State University and a short distance from downtown Fullerton, California. This location offers guests easy access to a variety of exciting attractions including Crystal Cathedral, Brea city, Knott's Berry Farm, and Disneyland in Anaheim. The hotel provides spacious rooms and suites with modern amenities such as complimentary Wi-Fi, plush bedding, and room service to ensure an exceptional stay for visitors. Guests can begin their day with a refreshing visit to the outdoor pool and fitness center, followed by enjoying a delicious meal at the on-site restaurant Spadra33, which serves a fusion of American and Asian cuisine catering to diverse palates. Beyond leisure, the hotel accommodates business and social events by offering contemporary event venues suitable for meetings and wedding receptions. The team at Fullerton Marriott is dedicated to creating memorable experiences for every guest, blending comfort, convenience, and personalized service in a welcoming atmosphere.

We are seeking a reliable PM Supervisor to join our team and support evening hotel operations. This role acts as the Manager on Duty during nights and weekends, primarily working evening shifts from 5:00 p.m. to 1:30 a.m. on Fridays and Saturdays, with flexibility to provide Night Audit coverage as needed. The PM Supervisor will work closely with the Front Desk and Night Audit teams to oversee smooth hotel operations and assist with guest service recovery, ensuring the highest standards of hospitality are consistently met. This supervisory position demands strong leadership, effective communication, and excellent problem-solving skills to handle any challenges that arise during the shift. The ideal candidate will have prior hotel supervisory and Night Audit experience and a passion for delivering outstanding guest experiences. As the Front Desk Supervisor, you will be the heartbeat of hospitality, leading your team with energy and enthusiasm. Your role includes greeting guests warmly, managing reservations and VIP requests, ensuring smooth check-ins and check-outs, and maintaining operational excellence with thorough tracking of logs, messages, and packages.

Additionally, you will play a critical role in optimizing room revenue by staying informed about rates, packages, and promotions, while maintaining exceptional guest satisfaction. Your leadership will help build a strong, communicative team by training new associates, addressing guest concerns promptly, and ensuring safety and service standards are upheld at all times. This position is perfect for individuals who thrive in dynamic environments and enjoy turning everyday moments into memorable guest experiences. Full-time employees are eligible for a competitive benefits package, including medical, dental, and vision coverage, paid time off, and retirement plans, reflecting our commitment to supporting our team members' well-being and career growth. Join Fullerton Marriott at California State University and be part of a dedicated team that values hospitality excellence and guest satisfaction.