Marriott Burr Ridge - Concierge

Chicago Marriott Southwest at Burr Ridge is a premier hotel situated in a convenient location that offers guests easy access to key attractions such as The Morton Arboretum, Toyota Park, and Brookfield Zoo. Located near Chicago Midway International Airport, this hotel is an ideal choice for travelers seeking both comfort and accessibility. The hotel features elegantly decorated rooms and suites designed to cater to the needs of modern travelers, boasting high-speed Wi-Fi, 50-inch Smart TVs, and other contemporary amenities. Guests can enjoy delicious meals and scenic lake views at the on-site restaurant, Ciazza, or energize their day with freshly brewed Starbucks coffee served within the hotel premises. Additional amenities include a swimming pool and a well-equipped fitness center offering cardio machines and free weights, ensuring visitors have a pleasant and well-rounded stay experience.

The position of Concierge at Chicago Marriott Southwest at Burr Ridge is pivotal in delivering an exceptional guest experience from arrival to departure. As the face of the hotel, the Concierge warmly welcomes guests, providing personalized recommendations about the hotel’s coffee shop and the surrounding local area to enhance their visit. This role demands not only excellent interpersonal skills to engage guests with lively conversations but also a proactive and solution-oriented approach to swiftly resolve any guest issues or special requests. The Concierge supports various departments including Sales, Front Office, and Bellman/Van, contributing to the overall smooth operations of the hotel.

Employing a blend of hospitality expertise and operational support, the Concierge becomes a vital part of daily hotel activities. Responsibilities range from greeting guests and maintaining polished appearance standards to managing coffee shop operations – including transactions, inventory, and cleanliness. This role also involves supporting team hiring and training, fostering an environment of excellent customer service and teamwork. Candidates for this role should possess strong communication, problem-solving, and decision-making skills while remaining composed in high-pressure situations. Familiarity with financial data and basic math is also essential to handle related operational tasks effectively.

This position offers a competitive benefits package after an initial waiting period, including medical, dental, and vision coverage, disability income, life insurance, paid time off, employee assistance programs, and a 401k retirement plan. The hotel also offers daily pay options for eligible employees, enhancing financial flexibility. The Concierge role at Chicago Marriott Southwest at Burr Ridge is an excellent opportunity for those passionate about hospitality and providing outstanding guest service in a dynamic, supportive environment.