Job Overview
Benefits
Daily Pay
Medical insurance
Dental Insurance
Vision Insurance
short-term disability
long-term disability
term life insurance
Paid Time Off
Employee assistance program
401k Retirement Plan
Job Description
Marriott Austin North is a distinguished hotel located just north of downtown Austin, Texas. As part of the globally recognized Marriott brand, this property prides itself on delivering exceptional service and creating memorable experiences for every guest. Situated conveniently near major highways I-35 and US 183, the hotel benefits from excellent accessibility and public transit options via CapMetro, making it a preferred destination for travelers. Marriott Austin North blends a welcoming and comfortable environment with a dynamic workplace culture, providing team members with opportunities to grow professionally while contributing to the hotel's success.
The Front Desk Agent plays a pivotal role in creating the first and lasting impression guests have of the Marriott Austin North. As the ultimate guest experience guru, this role requires mastering the art of warm welcomes, seamless check-ins, and friendly farewells. Front Desk Agents are the face of the hotel, ensuring that every interaction feels effortless and inviting, and guests always feel valued and well taken care of. Beyond the public-facing duties, the agent coordinates backend processes such as managing reservations, handling guest requests, and troubleshooting unexpected issues swiftly and efficiently. This position is ideal for individuals who thrive in fast-paced hospitality environments and are passionate about turning first impressions into lasting memories.
This role is typically full-time, with competitive compensation that includes new and attractive benefits such as daily pay options upon request. Candidates can expect to engage in a variety of tasks that demand exceptional multitasking abilities, strong communication skills, and an adaptable mindset. Marriott Austin North embraces a culture of innovation and personal development, offering its employees a supportive framework to pursue their career goals within the hospitality industry. This role also includes eligibility for a comprehensive benefits package after an initial waiting period, featuring medical, dental, and vision coverage, disability income plans, life and accident insurance, paid time off, employee assistance programs, and a 401k retirement plan.
The Front Desk Agent plays a pivotal role in creating the first and lasting impression guests have of the Marriott Austin North. As the ultimate guest experience guru, this role requires mastering the art of warm welcomes, seamless check-ins, and friendly farewells. Front Desk Agents are the face of the hotel, ensuring that every interaction feels effortless and inviting, and guests always feel valued and well taken care of. Beyond the public-facing duties, the agent coordinates backend processes such as managing reservations, handling guest requests, and troubleshooting unexpected issues swiftly and efficiently. This position is ideal for individuals who thrive in fast-paced hospitality environments and are passionate about turning first impressions into lasting memories.
This role is typically full-time, with competitive compensation that includes new and attractive benefits such as daily pay options upon request. Candidates can expect to engage in a variety of tasks that demand exceptional multitasking abilities, strong communication skills, and an adaptable mindset. Marriott Austin North embraces a culture of innovation and personal development, offering its employees a supportive framework to pursue their career goals within the hospitality industry. This role also includes eligibility for a comprehensive benefits package after an initial waiting period, featuring medical, dental, and vision coverage, disability income plans, life and accident insurance, paid time off, employee assistance programs, and a 401k retirement plan.
Job Requirements
- high school diploma or equivalent
- experience in hotel or related field preferred
- familiarity with hotel management software and Microsoft Office suite
- excellent verbal and written communication skills
- ability to handle multiple tasks concurrently
- strong attention to detail
- ability to work flexible hours including weekends and holidays
Job Qualifications
- high school diploma or equivalent
- experience in hotel or related field preferred
- proficiency with hotel management software and Microsoft Office suite
- excellent communication and interpersonal skills
- ability to multitask in a fast-paced environment
- strong problem-solving skills
- customer service oriented
Job Duties
- greet guests with a warm and friendly attitude
- facilitate smooth and efficient check-in and check-out processes
- manage room reservations and accommodate special guest requests
- communicate effectively with guests and internal teams
- resolve guest issues rapidly and professionally
- maintain accurate billing and financial transactions
- keep the front desk organized and operations running smoothly
Job Criteria
Experience
No experience required
Job Location
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